Went to check in for a weekend fishing tournament at the front desk 07 Sept 13. First thing that come out of Donna Stone mouth was " is those your boat out there!" I said yes. She then replied to say "I'm not gonna check you and can't park in the lot till we move our boat in the service road. " I'm not about to get in trouble by the owners and manager because you park your boat long ways in the area. The hotel has 3 spots for boats and she did not realize what they have. She was RUDE! I spoke with the manager about the situation and he apologize. No complimentary coffee like the other Holliday inns for those who check out and want to travel early. Front doors stays lock and expect you to go through the side doors. The front door does not have a room key access. The person in the front, I believe her name was Heather stated that there's a sign that says to go to the side. Defeats the purpose of parking in the front! She also said we don't make coffee till 0530! Again defeats the purpose for a person who travels early. I recommend for those of you not to stay at that hotel. Best Western is next door go there instead (Same owners). They have hotels down the street next to restaurants. Go there instead. One more thing, room was real hot when we went in. If they know a person has a reservation, they should make it a priority to have the AC turned on! TERRIBLE, TERRIBLE CUSTOMER SERVICE!!
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel Clanton is conveniently located off I-65 at exit 205. Local attractions include: Confederate Memorial Park, Lake Mitchell and Peach-Park (Seasonal). The Holiday Inn Express offers 63 interior corridor guest rooms on three floors and banquets for up to 60. Hotel Features include: free local telephone calls, complimentary Deluxe Breakfast, indoor pool & whirlpool, free High Speed Internet, phones with a data-port, cable T.V. with HBO & ESPN, in-room hairdryer, coffeemaker and iron & Board, fitness center, business center and on-site guest laundry. Visit Clanton, AL and stay smart at the Holiday Inn Express Hotel. ... more less
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- Also Known As:
- Holiday Inn Express Clanton Hotel Clanton
- Holiday Inn Clanton
- Clanton Holiday Inn