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“Very well maintained hotel for business travel”
Review of Hotel Florence

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Hotel Florence
Ranked #102 of 715 Hotels in New Delhi
Redmond, Oregon
Level 5 Contributor
94 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
“Very well maintained hotel for business travel”
Reviewed 6 March 2012

Every year in February, I lead a group to India with RR Ventures Holidays and we stay at the Hotel Florence. The rooms are all very clean, the rain showers are heavenly and their staff is all above par.

The Good
Big flat screen TVs + Cable, desks and couches in some roomscomfortable beds, free newspaper daily, clean sheets, spotless rooms, free water bottle daily, big towels, in-room fridge, elevator, hotel restaurant with great food!, friendly staff, high speed wifi (at a fee), incredibly safe, wonderful breakfast in the morning. Great location for local, non-touristy Delhi. You can arrange taxis to the airport and tourist spots at the front desk. The prices are reasonable and you can pay with a credit card.

The Bad
Many taxis have a hard time finding this place from the airport so be sure to bring the front desk number so you can call them to help the driver with directions. You have to pay for the wifi. The street noise can be loud at times but I've found that all over Delhi. They get booked up very quickly. You have to pay for the tourist map at the lobby.

The Ugly
None.

Room Tip: Every room I've stayed in was good. The King Sized rooms are the best.
See more room tips
  • Stayed February 2012, travelled on business
    • Value
    • Location
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Helpful?
1 Thank romarosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlorenceGroup, Owner at Hotel Florence, responded to this review, 12 April 2012
Dear romarosie,
Thank you for your inspiring feedback. We are delighted to know that the overall ambience, the rooms, the service and the food were to your great liking and satisfaction. Your words perfectly define the brand experience which enables mental and physical wellness infused with optimism. Thank you for complimenting our associates. This gesture from your side is certainly a motivation for the team to perform better. It is through a delighted customers that the hotel gains its true recognition. We look forward to welcoming you back for many more enriching moments.

be inspired, be renewed
Prashant Soni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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352 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (96)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
london
Level 6 Contributor
102 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 16 February 2012

From our first contact with this hotel to the moment we left the staff at this hotel were extremely hospitable, helpful, friendly and efficient. We used the hotel for 3 separate stays as we were using Delhi as a hub while travelling in India and they not only dealt with our multiple bookings very efficiently but also arranged all our transport to and from the airport and train stations. They even went out and bought anti mosquito cream for us when we realised we'd left ours at home and when we left a credit card there by mistake they held it in their safe until we returned again.

The reception was always very clean and inviting. The spotlessly clean large rooms (and en suite shower rooms) are well appointed and are modern in style and the beds are enormous and comfy. The only drawback to some of the rooms is that they have little natural light but, in our experience, these rooms were quieter as they are situated at the back of the hotel (tho its almost impossible to escape the noise completely in Delhi). We also found that in the rooms near the lift/stairwell you could hear the noise from the reception (including the phone) so something to bear in mind if you're a light sleeper but it didn't really bother us.

The breakfast was both western and indian and there was plenty of it. On a couple of days during our stay we had very early morning starts and the hotel made up take out breakfasts for us. The evening menu was comprehensive (indian, chinese and western menus) and the indian dishes we had were very good - we were very surprised that they don't advertise the evening restaurant more (they also serve perfectly chilled kingfisher!).

It is a fair distance from Connaught Place and the Red Fort but the tuk tuk journey is a reasonable price and the metro is a couple of blocks away. That said there are plenty of shops and restaurants (including a chinese serving alcohol) in Karol Bagh so you don't have to stray outside the area if you don't want to.

Overall very good value for money and would definitely recommend.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drsgbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlorenceGroup, Owner at Hotel Florence, responded to this review, 18 February 2012
Dear drsgbaker,
It’s inspiring to receive such valuable comments from our guests. We are delighted to know the ambience, the facilities, the Rooms and the food at the hotel was to your great liking and satisfaction. At Florence we are passionate about delivering superior guest experiences and strive to do our best. Thank you for complimenting our hotels services which rejuvenate you and enhance the way you feel about yourself. It is our endeavour to provide our guests with the best of our services and facilities. Looking forward to welcoming you back for many more elevating moments.

be inspired, be renewed
Prashant SOni
MD
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shimla, India
2 reviews
Reviewed 13 February 2012

I am a fussy traveler and for me 90% right is not 90% right, it signifies there is 10% wrong somewhere, that matter. In case of FLORENCE, all i can say, it was a 110% right hotel for me.i stayed here with my family for three days in feb-12 and Everything, mind me, everything, starting from gaurd, front office, to housekeeping to room service, to restaurant was RIGHT. Location was RIGHT, Quality of food RIGHT, hospitality RIGHT, staff and management RIGHT. Cannot be any better. I highly recommend this hotel for family and business stay in Delhi.

Room Tip: executive rooms
See more room tips
  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vikrant444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlorenceGroup, Owner at Hotel Florence, responded to this review, 18 February 2012
Dear vikrant444,
Thank you for your inspiring feedback. We are delighted to know that the overall ambience, the rooms, the service and the food were to your great liking and satisfaction. Your words perfectly define the brand experience which enables mental and physical wellness infused with optimism. Thank you for complimenting our associates. This gesture from your side is certainly a motivation for the team to perform better. It is through a delighted customers that the hotel gains its true recognition. We look forward to welcoming you back for many more enriching moments.

be inspired, be renewed
Prashant Soni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila, Philippines
1 review
Reviewed 11 February 2012

This hotel is conveniently located in the shopping district of Karol Bagh. I must say the hotel staff are very hospitable and accommodating. The rooms are very clean and bathrooms modern. An area where the hotel can improve on would be the breakfast, it has limited western and continental options.

Overall, a very good hotel. Look for Jitender at the reception, he goes out of his way to assist hotel guests with their needs.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KamleshSahijwani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlorenceGroup, Owner at Hotel Florence, responded to this review, 18 February 2012
Dear KamleshSahijwani,
Thank you for your inspiring feedback. We are delighted to know that the overall ambience, the rooms, the service and the food were to your great liking and satisfaction. Your words perfectly define the brand experience which enables mental and physical wellness infused with optimism. Thank you for complimenting our associates. This gesture from your side is certainly a motivation for the team to perform better. It is through a delighted customers that the hotel gains its true recognition. We look forward to welcoming you back for many more enriching moments.

be inspired, be renewed
Prashant SOni
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hampshire, England
Level 3 Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 5 February 2012

We stayed 3 nights at the start of our trip. Transfer from airport was good although think they charge over the odds! The staff were nice apart from those n the front desk who seemed to want to get as much money as poss out of us! However we would recommend getting a car from them to see the sights in the city, all of which are doable in a day and a half. Do not get the tuk tuks from outside - they take you to places u do not want to go!!! We ended up getting the metro which was very good! Breakfast was ok - lots of eggs as we found throughout India. Hotel was nice, rooms and bathrooms lovely. The location was ok - easy to get to places although I do not think it was in the best location possible for Delhi.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IzzzyHampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlorenceGroup, Owner at Hotel Florence, responded to this review, 18 February 2012
Dear IzzzyHampshire,
Thank you for your valuable feedback. We are delighted to know that the overall ambience of the hotel and the facilities were to your great liking and satisfaction. The location of the hotel is best suited for the leisure/business travelers by being situated in the heart of city providing a relaxing and renewing atmosphere. Thank you for recommending us and we look forward to welcoming you back for many more elevating moments.

be inspired, be renewed
Prashant Soni
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
64 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 January 2012

After driving through the streets of Delhi it was a pleasant surprise to walk into Hotel Florence. It was refurbed 2 years ago and is very modern, with a particularly good bathroom and lots of hot water! The styling is very generic and doesn't reflect any of India's culture, but if you are only in Delhi for a night or 2 and need a good base I would definitely suggest this place.

The best thing about the hotel was the excellent food. Such good value for money and so tasty, I wish I could get food like that in England!

The staff were very friendly and I would definitely stay there again.

  • Stayed January 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank adonkor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlorenceGroup, Owner at Hotel Florence, responded to this review, 18 February 2012
Dear adonkor,
Thank you for an inspiring feedback. We are delighted to note that your stay was comfortable and our facilities & services exceeded your expectations. When a guest travels for leisure it becomes our responsibility to ensure that we provide them with the right environment to carry out their trip in the most efficient and convenient manner. It is our endeavour to provide our guests with the best of our services and facilities. It is feedback like yours which encourages our team to strive for further excellence. Thank you for complimenting the the food, the Rooms and we look forward to welcoming you back for many more enriching moments.

be inspired, be renewed
Prashant Soni
MD
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kearny, New Jersey
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 January 2012

Hotel was very clean and not too expensive. Rooms are styled in European fashion i.e. small with no view of the outside world. Service was also good and staff was friendly.
Food from the hotel got me and my wife sick for a whole day. Maybe it was the spice level I had requested. Breakfast choices are limited. Avoid the hotel transportation. Instead take an Easy Cab or Meru Cab from/to airport and save at least $40. It is 25 mins walk to the metro station, so you can get a rickshaw for like Rs. 30.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandeeptoor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Florence

Property: Hotel Florence
Address: 2719 Bank Street | Karol Bagh, New Delhi 110005, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Restaurant Room Service
Hotel Style:
Ranked #102 of 715 Hotels in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Florence 3*
Number of rooms: 24
Official Description (provided by the hotel):
Amongst the finest downtown hotels located in the heart of the city. At the Hotel Florence, you are looked after by the people who respect and value the word "Hospitality." Situated just minutes away from the city centre, world class shopping and prime business districts, Hotel Florence is a haven of tranquil elegance located amidst the vibrant city of Delhi. Choose from our full service well appointed, tastefully designed Executive Rooms, Premium rooms, & Deluxe rooms. Free Wifi ... more   less 
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Also Known As:
Florence Hotel New Delhi

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