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“Be careful, the website is not reality!”

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Hotel Swisston Palace
Ranked #530 of 716 Hotels in New Delhi
Heidelberg, Germany
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Be careful, the website is not reality!”
Reviewed 1 November 2010

We just come back from a 1 month trip and must say that the Swisston palace was a disappointment for us.
As it was our last stop before coming back home, we wanted a nice place to stay and therefore decided to go to a more expensive hotel.
But none of the rooms were corresponding to the pictures displayed on their website, and despite it is supposed to be well maintained, having a hot shower turned into a difficult and tiring experience with the staff of the hotel.
We finally had to move to another room, and of course the next day we had no choice but to pay the full price, although it is clearly not a value for money place.

  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MrsTata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rajiv848, Manager at Hotel Swisston Palace, responded to this review, 28 September 2011
This information is not correct, because several customers come in our hotel every day, every week, every month, and every year.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 October 2010

We travelled with a group to the Commonwealth Games and based upon their website chose this hotel as our base. Don't believe the website. The photos displayed on their website are not from this hotel. Being older travellers we are perhaps less tolerant of substandard accom. and whilst the rooms were cheap we got what we paid for. The result was that many of us left the hotel early to find alternative clean, comfortable accom. that met our standards.

  • Stayed October 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JohnHillard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rajiv848, Manager at Hotel Swisston Palace, responded to this review, 28 September 2011
This information is not correct, because several customers come in our hotel every day, every week, every month, and every year.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these New Delhi hotels

delhi
Level Contributor
3 reviews
3 hotel reviews
Reviewed 7 May 2010

Hotel Swisston Palace is reputed for its excellent service.Hotel Swisston Palacein the heart of Delhi in karol Bagh. An exotic experience of awonderful holiday stay in Hotel Swisston Palace. A nice clean and comfortable hotel that had nice staff.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mindhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
goa
1 review
Reviewed 12 September 2009

Hotel Swisston Palace is Best Accomodation Service provider in Delhi.I am really enjoy in hotel.

  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jones099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jagdishsuri, Owner at Hotel Swisston Palace, responded to this review, 3 October 2009
Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Swisston Palace

Property: Hotel Swisston Palace
Address: 17 A/18, W.E.A.,Ajmal Khan Road | Karol Bagh, New Delhi 110005, India
Region: India > National Capital Territory of Delhi > New Delhi > Biden Pura
Amenities:
Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #530 of 716 Hotels in New Delhi
Price Range (Based on Average Rates): £
Number of rooms: 25
Official Description (provided by the hotel):
We are leading name in providing accommodation services to our business travelers and others. ... more   less 

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