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“Bunch of scammers” 1 of 5 bubbles
Review of Hotel Relax Palace

Hotel Relax Palace
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Hotel Relax Palace
Ranked #548 of 706 Hotels in New Delhi
London
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Bunch of scammers”
1 of 5 bubbles Reviewed 19 August 2008

I booked this hotel with hotelclub.com and managed to book it for the wrong date. I called the hotel and agreed with them that I would arrive the day before I had booked and use my voucher for this first day. As it was, I actually spent two nights there, including the one originally booked. Shortly after I was sent a message saying that I was to be charged a cancellation fee of $40, amounting to a night´s stay! Given that I had cancelled nothing and had stayed two nights I obviously wasn´t happy. After months of wrangling with the website they have agreed to pay me back because the hotel have "failed to provide a clear explanation" of this bogus charge. Or in all likelihood, any explanation at all.
I´m fairly sure that the person responsible was the slick who turned up a few hours after I had already checked in, just to speak to me again. It seemed as if he was someone important and he spoke good English, but tried to charge me more than the website price. The hotel did not appear to get much use from international tourists, and all the other guests were Indian, so I think he turned up just to speak to/overcharge the foreigner. He also charged a high price for a taxi to the airport.
The hotel itself is on the mediocre/acceptable borderline. It is in a reasonable price range. The service was creepy - attentive to the point of stalking. The room was rough around the edges but not terrible. The room service food was poor, unless you like jam and toast that tastes of garlic.
Not recommended, primarily because you can´t trust the management to be honest.

  • Stayed May 2008, travelled solo
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank EstebanVerdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11 reviews from our community

Traveller rating
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Rating summary
  • Location
    2.5 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    1.5 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Date | Rating
  • English first
  • German first
  • Japanese first
  • Any
English first
New York
Level Contributor
58 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 bubbles Reviewed 4 February 2008

Decent hotel that was obviously great at one time, but has some upkeep issues.

The rooms have a small fridge, a decent bathroom and a minibar. Room service is available, and you are across the street from a modern mall (if you wanna go to an Indian mall).

My room had a light attached to one of the beds that was coming off, but no one cared or seemed to want to fix it. Didn't bother me, just a comment on the state of repairs in general.

Breakfast was decent, with some selection. The staff were helpful. Agra. as a town, is not that great so plan to look at the Taj, see Agra Fort (truly amazing) and leave. This hotel overall was pretty good.

  • Liked — Location
  • Disliked — Lack of maintenance
  • Stayed January 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank wdrefan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Relax Palace

Property: Hotel Relax Palace
Address: Saraswati Marg | Karol Bagh, New Delhi 110005, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #548 of 706 Hotels in New Delhi
Hotel Class:3 star — Hotel Relax Palace 3*
Number of rooms: 23

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