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“Stay here only in transit.”
Review of Ginger New Delhi

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Ginger New Delhi
Ranked #79 of 716 Hotels in New Delhi
Gurugram (Gurgaon), India
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Stay here only in transit.”
Reviewed 29 March 2014

Rooms are poorly maintained and tiny. Atmosphere is very damp though bed sheets are clean. Service is not at all good.

Only advantage of the hotel is its proximity to the New Delhi railway station.

Stay here only in transit.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VS_1612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 1 April 2014
Dear Guest,

We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback and concerns. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Delhi - IRCTC.

We are sorry to hear your dissatisfaction in regards to the hotel room size and the maintenance of the rooms. Your feedback has been taken into consideration and the concerned department has been briefed on the same. We regret that the hotel that did not meet with your expectations. We also understand that you were dissatisfied with overall service. We sincerely regret that the hotel staff was not competent to attend and address your complaints, which was shared with the Hotel Manager for corrective action. The teams have been briefed up to be more efficient to ensure that our guests don't face such issues. We would like to thank you for the words of appreciation for the location of the hotel, which will be passed on to all concerned department.

It has always been our endeavour to provide our guests with the best of services, but it was unfortunate that we were unable to match your expectations. But we assure you that your next visit at Ginger will be a pleasant and memorable one.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Thai first
  • Any
English first
Paris, France
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 March 2014

Located close to the station, a large modern hotel, owned by the Tata group. The rooms are clean and bright. They have a small fridge or waiting two bottles of water, a kettle handy for tea / coffee in the morning, the air conditioning, television, newspapers available in the lobby, a restaurant open in principle H24 . A very good service for a good value for money.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 29 March 2014
Dear Guest,

We sincerely appreciate your valuable feedback & words of appreciation.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
86 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 26 March 2014

Stayed here for day use for my transit purpose. very neat and clean hotel. very close to New delhi railway station, new delhi metro station and airport metro is the great thing with this hotel. Booked the hotel through call center

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karupu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 28 March 2014
Dear Guest,

We sincerely appreciate your valuable feedback & words of appreciation.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 March 2014

been to delhi for a friends wedding and i booked the ginger for my stay. the location is excellent as it is just outside the new delhi metro station. the food served is good enough but you get better food for low prices in delhi. overall the hotel is well maintained and definite value for money.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mandar25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 27 March 2014
Dear Guest,

We sincerely appreciate your valuable feedback & words of appreciation.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 March 2014

Stayed at this property for 4 days / 3 nights , We really enjoyed our stayed at this place , very clean rooms , very supportive & responsive staff , very clean and neat bed linen comparable toany 3 / 4 * hotel at value for money price . The rates offered for Taxi service are also nominal and not inflated unlike normal hotels.Location is fantastic and easily accessible to any part thru Metro rail .

Only drawback is the horrible restaurant of IRCTC at this place ,

Room Tip: just travel to Janpath area at CP you will have plenty of food options hardly 10 mins by rickshaw.
See more room tips
  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rm_arjuna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 28 March 2014
Dear Mr. Arjuna,

We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback & words of appreciation. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Delhi - IRCTC.

Please be rest assured that we remain committed to upholding the highest standards of our services, as expected of Ginger Hotels. We are nevertheless glad that your overall stay experience was delightful and also we would like to thank you for the words of appreciation for the staffs, price, clean rooms, food served, transport facility, location and surrounding which will be passed on to all concerned departments.

However, your concern about the F&B offerings has taken up with the F&B partner & we have asked the team to ensure that food quality is upto the standard. You will experience a marked difference in the quality & taste of our F&B offerings during your next visit.

It was a great pleasure having you to stay with us at Ginger New Delhi, and thank you for bringing it to our attention; your valuable feedback will help us strive to be the best

Once again we thank you for your valuable feedback & suggestions.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 March 2014

Really a great facility, well maintained, clean rooms, all necessities, Tea/coffee maker, note pad/pen, shaver gel, lcd, ac and more in a very reasonable cost. (writing all these small stuff as it is generally available with 3 + * hotels with heavy room cost)
Well trained and polite staff.
On-line booking.
Very close to New Delhi Railway and Metro Stations.

Great value for money.

NO Cons what so ever.

Room Tip: There is no swimming pool,
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PriyankBh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 19 March 2014
Dear Guest,

We sincerely appreciate your valuable feedback & words of appreciation.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
51 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 March 2014

Ginger IRCTC-Rail Yatri Niwas is a relatively clean hotel situated in the middle of the most unclean and unhygienic surroundings of Delhi. Never dream of going out for a walk in the nearby areas. The employees at the front office are good and polite. Rooms and bath rooms are clean and the rates are unbelievably cheap! Food quality is very very poor. The wi-fi was not working for 2 days.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SonyPNN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 16 March 2014
Dear Mr. Thomas,

We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback & words of appreciation. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Delhi - IRCTC.

Your concern regarding the Wi-Fi has been rectified immediately as it was a temporary snag. Also, your feedback about the F&B offerings has taken up with the F&B partner & we have asked the team to ensure that food quality is up to the standard. You will experience a marked difference in the quality & taste of our F&B offerings during your next visit. We would like to thank you for the words of appreciation for the hotel’s staff, rooms, cleanliness & price, which will be passed on to all concerned departments.

It has always been our endeavor to provide our guests with the best of services, but it was unfortunate that we were unable to match your expectations. But we assure you that your next visit at Ginger will be a pleasant and memorable one.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ginger New Delhi

Property: Ginger New Delhi
Address: IRCTC-Rail Yatri Niwas,New Delhi Railway Station, | New Delhi Railway Station, New Delhi 110002, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #79 of 716 Hotels in New Delhi
Hotel Class:3 star — Ginger New Delhi 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Ginger New Delhi Hotel New Delhi
Ginger Hotel New Delhi
New Delhi Ginger Hotel
Hotel Ginger

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