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“The Best Hotel in this area”
Review of Ginger New Delhi

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Ginger New Delhi
Ranked #79 of 716 Hotels in New Delhi
Kolkata, India
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“The Best Hotel in this area”
Reviewed 3 July 2014

Folks, even though Ginger-New Delhi is a budget lodging option, but I am over excited by their cleanliness, hospitality etc etc , and for me , this is the best option to choose for this location.

Pros:-
1/ spacious, clean, well maintained room
2/ courteous stuffs
3/ hassle free check in and check out option
4/ quite good canteen@reasonable price
5/ accessibility
6/ Fully fuctional AC, refrigerator , electric cattle , even they dont forget to puor shower gel in bath room
7/ transport help-desk
8/ High speed wi-fi @nominal cost
etc. etc. and list will never end

Cons
***NONE****

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pathik_ami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 4 July 2014
Dear Guest,

We sincerely appreciate your valuable feedback & words of appreciation.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,077 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Hong Kong, China
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 16 June 2014

The only reason to pick this hotel for me was it's proximity to delhi railway station. The decision turned out to be a very bad one. The hotel rooms were quite dirty including the bathroom. So much so that I didn't feel like taking a shower in it even after a day of travelling. I went down to the restaurant for dinner and it took forever to be delivered with many reminders. And what was eventually delivered was cold food that ironically seemed 'reheated' rather than cooked freshly. By all means skip this hotel. Not worth a single penny.

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gaurav B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 19 June 2014
Dear Guest,

Apologies for the inconvenience caused. We genuinely regret the trouble caused to you during your recent stay at Ginger Delhi – IRCTC. Our team will take appropriate actions on this matter, keeping you posted regarding the same.

We understand that you were dissatisfied with the overall cleanliness of the room and toilet. Your feedback has been shared with the Housekeeping personnel for corrective action. Furthermore, we will ensure that periodic checks are done for our rooms and bathrooms so that such lapses do not occur. The respective teams have been briefed to be more efficient to ensure that our guests don't have to face any such issues.

At Ginger we follow “Smart Stay” concept, which consists of various offers on room and food. However, your concern about the F&B offerings has taken up with the F&B partner & we have asked the team to ensure that food quality is upto the standard. You will experience a marked difference in the quality & taste of our F&B offerings during your next visit.

Your feedback regarding slow service has been taken into consideration with the concerned department heads for corrective action. The teams have been briefed to be more efficient to ensure that our guests don't face such issues.

We thrive on providing our guests with the best of services. It was unfortunate that we were unable to match your expectations. At the same time, we assure you that your next visit at Ginger will be a pleasant and memorable one.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
67 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 13 June 2014

Used this Hotel few times since January 2014 - Best Thing is economical and EASY ACCESSIBLE from every where - just stone away from Metro, New Delhi Rail station and blocks away from Connought Place. Restaurant is self service but have economical food items. Basic Bed and Bathroom was always clean.

Room Tip: Upper floors - less noise
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shokar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 16 June 2014
Dear Guest,

We sincerely appreciate your valuable feedback & words of appreciation.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bhubaneswar, India
Level Contributor
81 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 June 2014

The location is a big plus. It is right next to New Delhi railway station. Service is ok. Room was clean. Bathroom was clean. Bed and bath linen were neat and tidy. But I had trouble with the door lock. At times the door didn't open even if I swiped the card multiple times.

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaNiAc_traveller85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 9 June 2014
Dear Guest,

We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback & words of appreciation. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Delhi – IRCTC.

We truly appreciate your valuable feedback on key card malfunction and we are sorry for the inconvenience caused to you. Possible reasons for key card malfunction may be due to data corrupted from contact to magnet or metal and lock problem. The Shift Supervisor has been briefed upon the same and corrective actions have been taken in place to maintain it in proper order.

Please be rest assured that we remain committed to upholding the highest standards of our services, as expected of Ginger Hotels. We are nevertheless glad that your overall stay experience was delightful and also we would like to thank you for the words of appreciation for the location and overall cleanliness which will be passed on to all concerned departments.

It has always been our endeavor to provide our guests with the best of services, but it was unfortunate that we were unable to match your expectations. But we assure you that your next visit at Ginger will be a pleasant and memorable one.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 May 2014

Stayed here for 3 nights in Nov 2013 on a trip to delhi. Very very close to the NEW DELHI railway station. Also just a stones throw away from the metro station. Very economical in terms of room rate & food available at the restaurent.

Room Tip: Choose the upper floors as the sound factor is less.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank connie021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 29 May 2014
Dear Guest,

We sincerely appreciate your valuable feedback & words of appreciation.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 May 2014

a typical Ginger hotel , location is very close to railway station , but locality is not good , and not clean too

but hotel is clean though and rooms are ok
service was almost absent , but its expected since its ginger group

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pavan548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 11 June 2014
Dear Guest,

We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback & words of appreciation. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Delhi – IRCTC.

We are sorry to hear your dissatisfaction, about the hotel's self service policy. However, Ginger follows “Help Yourself” concept, but we do provide luggage assistance on guest request.

We understand that you were dissatisfied with the overall cleanliness of surrounding. Your feedback has been shared with the Railway authorities for corrective action. Furthermore, we will ensure that periodic checks are done so that such lapses do not occur. The respective teams have been briefed to be more efficient to ensure that our guests don't have to face any such issues.

We are nevertheless glad that your overall stay experience was delightful and also we would like to thank you for the words of appreciation for its location & cleanliness which will be passed on to all concerned departments.

It has always been our endeavor to provide our guests with the best of services, but it was unfortunate that we were unable to match your expectations. But we assure you that your next visit at Ginger will be a pleasant and memorable one.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Al Khobar, Saudi Arabia
Level Contributor
246 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 26 May 2014

We were on a family trip to North of India, and 03 nights in Delhi, The Ginger Hotel really made our stay comfortable. By giving us late check out. And the best service. undoubtedly the best Budget Hotel I have stayed. The Breakfast was very nice also.
Thank you all at Ginger for all your professional and friendly services.

Room Tip: Try and get higher floor and the city view when you enter the floor take the room on the right side...
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Abid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this review, 28 May 2014
Dear Guest,

We sincerely appreciate your valuable feedback & words of appreciation.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ginger New Delhi

Property: Ginger New Delhi
Address: IRCTC-Rail Yatri Niwas,New Delhi Railway Station, | New Delhi Railway Station, New Delhi 110002, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #79 of 716 Hotels in New Delhi
Hotel Class:3 star — Ginger New Delhi 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Ginger New Delhi Hotel New Delhi
Ginger Hotel New Delhi
New Delhi Ginger Hotel
Hotel Ginger

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