We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convenient”
Review of Ginger New Delhi

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Ginger New Delhi
Ranked #82 of 715 Hotels in New Delhi
Reviewed 26 July 2014

Rooms are small but nice, staff not very friendly and when trying to call reception in the night there is no one that answers the call. its close to the metro if you are traveling a lot which was the best.

  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Monique B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Head of Operations at Ginger New Delhi, responded to this reviewResponded 31 July 2014

Dear Guest,

Thank you for communicating with us. We understand your concerns & genuinely regret the inconvenience caused to you during your recent stay at Ginger Delhi - IRCTC. Be rest assured, we will take appropriate actions on this matter.

We are sorry to hear about your dissatisfaction, with the hotel's staff. We sincerely regret that the hotel staff was not competent to attend and address your complaints, which was shared with the Hotel Manager for corrective action. The team has been briefed to be more efficient to ensure that our guests don't face such issues.

We also understand you were dissatisfied with the size of the room. We have been working on the new room concept which has been implemented in our recently opened Ginger properties.

We would like to thank you for the words of appreciation for hotel's location, which will be passed on to the concerned department.

Our primary focus is to provide our guests with the best of services. We understand your expectations & find it unfortunate that we were unable to match it. We assure, you will experience a marked difference on your next visit at Ginger Hotels.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,105)
Traveller rating
Traveller type
Time of year
Language
  • More languages

463 - 469 of 1,106 reviews

Reviewed 17 July 2014

Best place to Stay near New Delhi Railway station. No Frills Value for Money budget Hotel. Good for Business Executives as well as family. Nice Clean rooms, Good facilities, Only draw back is no room service but they have a restaurant on ground floor where one can get good quality hygienic food ranging from Chinese, punjabi, continental and variety of snacks.
Each room is equipped with AC,LCD TV, Mini Fridge with 2 bottles of Mineral water, Electric Tea / Coffee Maker with sufficient supplies. Also u have free facility of mineral water dispenser, iron with iron board and news papers in a lounge on each floor.

Room Tip: Book well in advance.
See more room tips
  • Stayed: August 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Rchinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Head of Operations at Ginger New Delhi, responded to this reviewResponded 23 July 2014

Dear Guest,

We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback and concerns. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Delhi – IRCTC.

We understand that you were dissatisfied with the limited In-Room-Dining facility. As a standard practice, the dishes are intentionally limited to avoid inconvenience to our guests as the space to place the tray is limited and this can become very messy if dishes with sauces and gravies are offered. However we also have a very elaborate restaurant menu at the restaurant which you can certainly make use of. We have forwarded your concern to the F&B vendor for an immediate course of action.

We are nevertheless glad that your overall stay experience was delightful and also we would like to thank you for the words of appreciation for the cleanliness of the hotel, it’s location, food, rooms, price and facilities which will be passed on to all concerned departments.

We thrive on providing our guests with the best of services. It was unfortunate that we were unable to match your expectations. At the same time, we assure you that your next visit at Ginger will be a pleasant and memorable one.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2014

Cute, clean, convenient - No Frills hotel.
A real value for money stay. Specially you are going to take a late night train from the New Delhi station. Also advisable for those who have come by a train in the morning and need a wash and breakfast before proceeding for a meeting.
Good stay!!!!!

  • Stayed: July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank ambarish_chatterjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Head of Operations at Ginger New Delhi, responded to this reviewResponded 16 July 2014

Dear Guest,

We sincerely appreciate your valuable feedback & words of appreciation.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Folks, even though Ginger-New Delhi is a budget lodging option, but I am over excited by their cleanliness, hospitality etc etc , and for me , this is the best option to choose for this location.

Pros:-
1/ spacious, clean, well maintained room
2/ courteous stuffs
3/ hassle free check in and check out option
4/ quite good canteen@reasonable price
5/ accessibility
6/ Fully fuctional AC, refrigerator , electric cattle , even they dont forget to puor shower gel in bath room
7/ transport help-desk
8/ High speed wi-fi @nominal cost
etc. etc. and list will never end

Cons
***NONE****

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pathik_ami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this reviewResponded 4 July 2014

Dear Guest,

We sincerely appreciate your valuable feedback & words of appreciation.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

The only reason to pick this hotel for me was it's proximity to delhi railway station. The decision turned out to be a very bad one. The hotel rooms were quite dirty including the bathroom. So much so that I didn't feel like taking a shower in it even after a day of travelling. I went down to the restaurant for dinner and it took forever to be delivered with many reminders. And what was eventually delivered was cold food that ironically seemed 'reheated' rather than cooked freshly. By all means skip this hotel. Not worth a single penny.

  • Stayed: September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gaurav B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this reviewResponded 19 June 2014

Dear Guest,

Apologies for the inconvenience caused. We genuinely regret the trouble caused to you during your recent stay at Ginger Delhi – IRCTC. Our team will take appropriate actions on this matter, keeping you posted regarding the same.

We understand that you were dissatisfied with the overall cleanliness of the room and toilet. Your feedback has been shared with the Housekeeping personnel for corrective action. Furthermore, we will ensure that periodic checks are done for our rooms and bathrooms so that such lapses do not occur. The respective teams have been briefed to be more efficient to ensure that our guests don't have to face any such issues.

At Ginger we follow “Smart Stay” concept, which consists of various offers on room and food. However, your concern about the F&B offerings has taken up with the F&B partner & we have asked the team to ensure that food quality is upto the standard. You will experience a marked difference in the quality & taste of our F&B offerings during your next visit.

Your feedback regarding slow service has been taken into consideration with the concerned department heads for corrective action. The teams have been briefed to be more efficient to ensure that our guests don't face such issues.

We thrive on providing our guests with the best of services. It was unfortunate that we were unable to match your expectations. At the same time, we assure you that your next visit at Ginger will be a pleasant and memorable one.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

Used this Hotel few times since January 2014 - Best Thing is economical and EASY ACCESSIBLE from every where - just stone away from Metro, New Delhi Rail station and blocks away from Connought Place. Restaurant is self service but have economical food items. Basic Bed and Bathroom was always clean.

Room Tip: Upper floors - less noise
See more room tips
  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank shokar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this reviewResponded 16 June 2014

Dear Guest,

We sincerely appreciate your valuable feedback & words of appreciation.

We at Ginger Hotels will continue to maintain our standards to enhance the overall experience of our valuable guests.

It was a great pleasure having you to stay with us at Ginger Hotel.

Looking forward to your continued association with us.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

The location is a big plus. It is right next to New Delhi railway station. Service is ok. Room was clean. Bathroom was clean. Bed and bath linen were neat and tidy. But I had trouble with the door lock. At times the door didn't open even if I swiped the card multiple times.

  • Stayed: July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank MaNiAc_traveller85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ginger H, Guest Relations Manager at Ginger New Delhi, responded to this reviewResponded 9 June 2014

Dear Guest,

We sincerely appreciate you taking time out and communicating with us, and we thank you for your valuable feedback & words of appreciation. We genuinely regret the inconvenience caused to you during your recent stay at Ginger Delhi – IRCTC.

We truly appreciate your valuable feedback on key card malfunction and we are sorry for the inconvenience caused to you. Possible reasons for key card malfunction may be due to data corrupted from contact to magnet or metal and lock problem. The Shift Supervisor has been briefed upon the same and corrective actions have been taken in place to maintain it in proper order.

Please be rest assured that we remain committed to upholding the highest standards of our services, as expected of Ginger Hotels. We are nevertheless glad that your overall stay experience was delightful and also we would like to thank you for the words of appreciation for the location and overall cleanliness which will be passed on to all concerned departments.

It has always been our endeavor to provide our guests with the best of services, but it was unfortunate that we were unable to match your expectations. But we assure you that your next visit at Ginger will be a pleasant and memorable one.

Regards,
Ravi Pillai,
Head of Operations,
Ginger Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near New Delhi
Ginger East Delhi
#310 of 715 in New Delhi
170 reviews
Hotel Amax Inn
#24 of 715 in New Delhi
750 reviews
Show Prices
Show Prices
Show Prices
Pahar Ganj
Hotel Hari Piorko
Hotel Hari Piorko
#56 of 715 in New Delhi
1,717 reviews
Wood Castle
#16 of 715 in New Delhi
1,135 reviews
Show Prices
Show Prices
Show Prices

Been to Ginger New Delhi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Ginger New Delhi

Address: IRCTC-Rail Yatri Niwas,New Delhi Railway Station, | New Delhi Railway Station, New Delhi 110002, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
Ranked #82 of 715 Hotels in New Delhi
Hotel Class:3 star — Ginger New Delhi 3*
Number of rooms: 108
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA and Cancelon so you can book your Ginger New Delhi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ginger New Delhi Hotel New Delhi
Ginger Hotel New Delhi
New Delhi Ginger Hotel
Hotel Ginger

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing