Stayed at the Velvet apple for 1 night. We were travelling in a group with 2 kids and 1 elderly person and had booked 2 rooms for 4 nights initially and paid an advance of Rs.10000 as requested. At the time of booking, had specially requested for rooms with direct sunlight as we didn't want to stay in a damp/dark place for 4 days. Also, had inquired about lift facility as we had an elderly person travelling with us who would not be comfortable climbing stairs up and down. We reached the hotel at 11.30 PM and to my surprise they had allotted us 2 rooms in the ground floor with no outside view whatsoever as the lift was out of order!! We entered the rooms..there was minimal lighting as in one of the rooms only 2 table lights were working and in the other there were 3 dim lights. On opening the washroom door, we realized the door handles were broken in both the washrooms!! There was an old fashioned geyser in the washroom which we had to switch on and wait for 20 odd minutes for the hot water to be available..which is quite tiresome when its midnight and the kids are absolutely dropping off from exhaustion!! Next morning I was surprised to wake up in the middle of the night, but when I checked the watch it was 8.30 AM. It was pitch dark inside the room as the sole window was next to the boundary wall which was about 8 ft high , so no natural light in the room.. Went for a quick shower and when I reached for the towel, the towel rail came off the wall!! Hurried down to the basement restaurant for breakfast at 9.30 AM ( Breakfast is served till 10 AM as was informed to us the previous night during check in). To our surprise, it was completely empty!! No waiters or staff.. went searching and finally located a staff who offered to help serve breakfast. When we asked for juice, we were told its not available, then another guy came and offered to make fresh watermelon juice for us. There was hot and cold milk, but no cereals/cornflakes. They claimed its not available. There was toast with butter and jam and poori bhaji. There was a card saying "eggs to order". Requested a poached egg which they refused as they didn't know how to poach an egg!! Finally received an omelette which was cold and certainly not fluffy..not the kind you expect in a restaurant!! We checked out that day itself as we didn't want to ruin our holiday with such a lousy experience..
- Official Description (provided by the hotel):
- Truly in all seasons, the Velvet Apple Hotel At GK-I is a hotel for every traveler! Whether you travel for business or pleasure, you will appreciate our contemporary, spacious guest rooms designed with your comfort in mind. Attention to the needs of our guests is our first concern - which is why you'll find quality furnishings and features in every room. We are a pleasant few minutes drive from main business centers and the embassy area. Its All About Experience... ... more less
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