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“AWFUL!!!!”
1 of 5 bubbles Review of Hotel Sunrise

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Hotel Sunrise
Ranked #325 of 708 Hotels in New Delhi
Khajuraho, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“AWFUL!!!!”
1 of 5 bubbles Reviewed 10 March 2013

Arrived in the beginning of January. First of all, the area is NOT good. There was mold all over the bathroom, the towels was dirty and had holes. It was freeeezing cold in the room and the bed linnen was cold and wet. The breakfast was served on the roof, under a canvas.....We had booked and paid for 3 nights but changed hotel right away. We said that we didn't needed our money back but kindly asked them to drive us to another hotel for free since we wasn't satisified, but NO, we had to pay for it....AWFUL HOTEL AND STAFF, DON'T STAY HERE!!!!

  • Stayed January 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Sophia219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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201 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
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Melb
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 March 2013

I stayed at Hotel Sunrise on my first trip to Delhi. The rooms were clean, they had western facilities, hot water was temperamental- as it was everywhere in India in basic hotels, but as far as a basic, cheap hotel close to Karol Bagh station goes, it was totally adequate.

The standout for me was the staff - when I got really sick they got a doctor to come and visit me, and spent the next three days making sure I was looked after. Room service, when ordered, came fairly promptly, front desk were lovely about organising taxis etc, and the owner even drove me to the FRRO to get an emergency exit visa that I needed ( long story).

I was very satisfied with the customer service, which made the terrible ordeal of being incredibly ill much more bearable, and for that, I would stay here again.

  • Stayed February 2013, travelled solo
    • Value
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Helpful?
Thank Kate M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 2 March 2013

I am not sure how this hotel is ranked as high as it is because unless you get tricked by Tripadvisor's falsified reviews from the Hotel Owner's employed staff and PR agencies, this place is definate no-no(especially for overseas travellers!). The rooms were cramped, unclean, devoid of any basic amenities, hot water on request 15mins prior(which seemed a lifetime to get sometimes), and to top it this place is situated in a no mans land in the 24/7 crowded streets of Karol Bagh from where travelling to the main tourist attractions, malls etc can be a very lengthy affair. Unless you are on an extremely tight budget or a glutton for imposing self pain on yourself mentally...Stay away from this place.

P.S: The staff at the front desk were very nice during our stay so a vote of thanks to them for making our misery 0.1% less painful!

  • Stayed December 2012, travelled with friends
    • Value
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Helpful?
2 Thank Amit R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Adelaide, Australia
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 25 February 2013

We stayed here two extra nights at the beginning of our tour. The bathroom was disgusting, the staff did not turn on the hot water [it was really cold weather in January]. Only after our G Adventure guide arrived on the 3rd night and I spoke to him was there hot water provided.
I am amazed about people speaking about breakfast. It was definitely not provided to us although we paid premium rates as is usual for hotels used by adventure travellers who are used to being ripped off at beginning and ending hotels.
The staff were friendly and helpful, but they began yelling at each other from about 6 am and the noise carried up to the first floor waking us up.
I would never ever stay there again. Last time we were at the Hotel Royale [about the same price, and used by Intrepid] and it was far superior, quieter and when the hot water went out the staff there brought us bucketsfull in order to bucketshower.

  • Stayed January 2013, travelled with family
    • Value
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Helpful?
Thank Jen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 8 February 2013

A group of friends and I stayed here prior to joining a tour through India. We arrived at about 12.30 in the morning only to find that the hotel had double booked our rooms and only had 1 twin room (we were a group of 4 girls) available. To remedy this, they suggested we split up into pairs and have one pair stay and the other pair travel across the city to the hotel's 'sister' hotel. We immediately decided against this and said we would all stay together in the twin room (the hotel was happy to provide extra mattresses etc), only to be made to wait another hour for the room to be 'prepared' (keeping in mind we had been in transit for over 24 hours and it was the middle of the night). In the morning a second twin room became available and we spread out, only to find that the shower didn't work in this new room. On top of this, the hotel staff tried to make us pay for breakfast even though they knew that it was included in our rooms. Will never stay here again and I don't recommend Hotel Sunrise at all.

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  • Stayed November 2012, travelled with friends
    • Value
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Helpful?
2 Thank lsno6032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Neyveli, Tamil Nadu, India
1 review
4 of 5 bubbles Reviewed 2 February 2013

stayed at this hotel for my exam. it was superb. the manager was very friendly. food was excellent. book this hotel without hesitation.book this hotel without any hesitation.

only remark: please provide cleaner bedsheets.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank g0swami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kabul
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 January 2013

Hi This is Ali usmani

we came for a chess tournament.Me and my brother stayed in this hotel for 9 days in 2 double bedrooms.it was excellent..the rooms n.bathrooms are very clean.A/C worked well.room service was superfast most of the times.food was great at times n average the other times.people are really good here.sometimes hot water had to be asked but was provided well on time.its just 5 min walk from new delhi railway station.and max 10 min by auto to karol bagh saraswati marg .would surely like to recommend it to others.

Stayed Jan 2013, travelled on business

Room Tip: Sunrise have a very good rooms
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  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aliusmani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Sunrise

Property: Hotel Sunrise
Address: 4/52, Saraswati Marg | Karol Bagh, New Delhi 110005, India
Region: India > National Capital Territory of Delhi > New Delhi > Biden Pura
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #325 of 708 Hotels in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Sunrise 3*
Number of rooms: 25
Official Description (provided by the hotel):
Hotel Sunrise is conveniently located in the heart of the premium business, economic, financial & shopping district of New Delhi. The Central Government offices, International Trade Fair Ground - Pragati Maidan, Diplomatic Enclave, Embassies and High Commissions, Connaught Place, Parliament House, President's Estate, State Emporiums and the Railway Station are located within a 5 km. radius of the hotel. ... more   less 
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