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“Good Hotel with Excellent Service”

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Piccadily Hotel New Delhi
Ranked #339 of 713 Hotels in New Delhi
Stafford, United Kingdom
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Good Hotel with Excellent Service”
Reviewed 18 June 2011

Just returned from a 6 day stay. Next time I'm in Delhi this is the place I'll be staying. Efficient airport pick-up, check-in. Room on executive floor clean with everything you want. Only minor point there was no place for your wash bag by the wash basin. Breakfast in lounge was very good. Did not eat in the restaraunt but eat in the bar. Bar menu was a little limited but no problem you could order off any of the restaraunt menus. The food I had was excellent.

Staff for very friendly with a warm smile where ever you were. This is the best hotel I've used in Delhi and would certainly recommend it.

Room Tip: Executive floor for the longe access
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  • Stayed June 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank John_from_Stafford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubalChaudhry, General Manager at Piccadily Hotel New Delhi, responded to this review, 6 July 2011
Greetings from Hilton New Delhi Janakpuri.

Thank you for taking the time to give us your feedback. I was glad to hear that the you enjoyed the various facilities and services of the hotel.

A bit concerning however, were the inconviniences that you had to go through due to the delay of your order in the restaurant and the time taken to check into the hotel. I would like to assure you that this is not indicative of the standards that the hotel maintains and the issues have been highlighted to the various departments so that corrective measures can be taken so that guests are not inconvinienced in the future.

Once again thank you for highlighting the issues to us. We hope to see you back at the hotel soon so that you are able to judge our our commitment to excellence yourself.

Sincerely, Rubal Chaudhry, General Manager
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1,126 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (232)
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Beirut, Lebanon
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 June 2011

We stayed for a total of 3 nights at the hotel and our overall experience was very good. The hotel is well located and is facing the subway station. The rooms are spacious and very clean. Dining was also really good, especially at the Indian restaurant. Service was good, with the exception that there was no more bottled imported mineral water. Breakfast could have introduced variety day after day.

  • Stayed April 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Gvoyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubalChaudhry, General Manager at Piccadily Hotel New Delhi, responded to this review, 6 July 2011
Greetings from Hilton New Delhi Janakpuri.

Thank you for taking the time to give us your feedback. I was glad to hear that the facilities provided by the hotel and that we were able to meet your expectations.

We have noted your suggestion to add imported bottled water to our menu and will be reviewing the possibility of doing so.

Thank you once again for recommending our hotel and we look forward to welcoming you back soon.

Sincerely, Rubal Chaudhry, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 6 June 2011

Arrived at this spanking new Hilton after a long flight from the U.S. We were greeted with a smile and taken to the Executive Lounge. More than the usual "welcome drink," we were offered attractively prepared local snacks and our choice of juices, soft drinks, red or white wine. After relaxing for 20 minutes or so, they took us to our gorgeous room ... spacious, modern and clean. This is the place to stay and be pampered when in the overwhelming city of New Delhi.

Room Tip: Ask for a room on one of the Executive Floors
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  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank BDR3805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubalChaudhry, General Manager at Piccadily Hotel New Delhi, responded to this review, 13 June 2011
Greetings from Hilton New Delhi Janakpuri.

Thank you for taking the time to give us your feedback. I was glad to hear that the facilities provided on our Executive floor were able to meet your expectations. I would also like to thank you for recommending us in your review and look forward to welcoming back to your hotel.

Sincerely, Rubal Chaudhry, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miramar, Florida
Level Contributor
201 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 171 helpful votes
Reviewed 3 June 2011

This was truly a delightful stay. The entire team could not do enough for you. I stayed on the Executive Floor and it compares very well to the Ritz Carlton Executive Lounge.

The room and bathroom are very stylish and modern contemporary design with comfort in mind.

The food was first class in all the restaurants. The only thing that was obvious was that the service was impacted when the buffet restaurant got busy and the normal perfect service standard drops. Coffee cups were not filled and drinks orders not taken. For all the positive attributes of this hotel, these lapses were quickly forgiven.

Location is just outside the Janakpuri West Metro station a great way to get around New Delhi. I used the hotel car for tours and whilst it costs a bit more it was worth every penny.

There is a great shopping centre near the hotel. The buildings are very deceptive in the sense that they were not very inviting but once you are there you find excellent shops and even a McDonalds!!!

I would not hesitate to recommend this hotel and can safely say that with this Hotel the Hilton chain can certainly feel very proud that they are back on top of the game.

  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Franklyn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubalChaudhry, General Manager at Piccadily Hotel New Delhi, responded to this review, 13 June 2011
Greetings from Hilton New Delhi Janakpuri.

Thank you for recommending our hotel in your review. We sincerely appreciate your positive comments and are pleased to hear that your experience at the hotel was enjoyable.

I have noticed your comments about the team at Twenty-9 during rush hours. I have taken this up with the Manager who has assured me that he will take the requisite steps to ensure that the team is equipped with all the tools it requires to ensure smooth operations.

As a a hotel we believe that with with dedication and complete focus on training we should be able to create an atmosphere that is both warm and inviting.

Thank you once again for your feedback. I look forward to welcoming you to the hotel soon.

Sincerely, Rubal Chaudhry, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jaipur, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2011

we stayed there for two nights
the hotel had a very good ambience
the most important was the good food
and also the services
it was good to stay there and hope to go back
the area is lieele far from the main areas of the city but after entering the property you are very relaxed and when we visited it was summers so the best thing is that you dont feel it at all after entering the hotel
the room size is very good and the room is well equiped
the fitness center was perfect facing the pool and the pool was also very nice
i feel the pool side area is also too good

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank shreyanst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubalChaudhry, General Manager at Piccadily Hotel New Delhi, responded to this review, 13 June 2011
Greetings from Hilton New Delhi Janakpuri.

We sincerely appreciate your positive comments about the hotel’s team. Your comments are certainly going to be very encouraging and look forward to welcoming you back to your home in Delhi.

Sincerely, Rubal Chaudhry, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
delhi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2011

GOOD CLEAN AND vey well connected with the airpot close by ,cool ambience and the overall stay was very well ,it is well connected with a METRO station in front of the hotel to go to markets like Karol bagh,connaught place,NOIDA ,The area is fully green on the right side of the hotel for jogging and morning walks a big goverment park is there

  • Stayed January 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank StarDealsTM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubalChaudhry, General Manager at Piccadily Hotel New Delhi, responded to this review, 13 June 2011
Greetings from Hilton New Delhi Janakpuri.

Thank you for all you appreciation about the hotel. I would like to thank you for your feedback and look forward to welcoming you back to the hotel soon.

Sincerely, Rubal Chaudhry, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Agra
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 June 2011

The best part about the hotel is its location....Need not get stuck in Delhi traffic..the Janakpuri metro station is adjacent to the hotel making it easiest to approach...The service levels are on the slower side..waited for 1 hour before lugggage was delivered to the room...The buffet served is lavish and extremely good too.....

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank TanmayB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RubalChaudhry, General Manager at Piccadily Hotel New Delhi, responded to this review, 13 June 2011
Greetings from Hilton New Delhi Janakpuri.

I was glad to hear that you found the location of the hotel to your advantage. The Metro is indeed a very convinient option while staying at the hotel.

I would like to apologise for the inconvinience caused due to the slow service you experienced with regards to the delivery of your luggage and would like to assure you that this is by far not indicative of the service that have at the hotel.

Once again thank you for your feedback. I look forward to welcoming back to the hotel.

Sincerely, Rubal Chaudhry, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Piccadily Hotel New Delhi

Property: Piccadily Hotel New Delhi
Address: Janakpuri District Centre Complex, New Delhi 110058, India (Formerly Hilton New Delhi Janakpuri)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#75 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Piccadily Hotel New Delhi 5*
Number of rooms: 228
Reservation Options:
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Also Known As:
Hilton New Delhi Janakpuri Hotel New Delhi

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