When we arrived and checked in no-one even greeted us, they were to engrossed looking at their computers.
The swimming pool was closed when we arrived and I had to have massive arguments with 3 separate managers before I could get a clear answer about when it would be open. I was told it would be "open in 4 hours" but it was still closed when I left a day later. The managers where rude and arrogant.
The people in the spa spoke poor English, when I asked them a question they just said "yes" even though it was clear they had no idea what I was asking.
As a family we had booked 3 rooms and in all of the rooms there were complimentary items missing, (and they forgot to refill the tea/coffee tray). The bath robes were ripped and in poor condition. There was no complimentary shower gel which is pretty tacky for a 5* hotel.
The showers were AWFUL, the water just dribbles out the shower head.
I was also annoyed that room service didn't deactivate the alarm on the clock meaning that on my first morning I was woken up at 5.30am.
When we asked at reception about the distance to a nearby restaurant the receptionist said "there is no way you can walk" whilst the concierge said "it is easily within walking distance". You could not get a straight answer out of any of these guys.
The waiters were pretty useless, they couldn't even pour tea out a pot without dribbling it all over the table and they kept taking our cutlery away without giving us a fresh set.
In summary management staff were arrogant and the rest of the staff where pretty incompetent. I would really not recommend this hotel at all, regardless of whether your stay is for business or pleasure. During our stay in India we stayed in 5 hotels and everyone in my family (6 people, with 4 grown-up children) agreed that this hotel was by far the worst. If you are staying in Delhi I really recommend Le Meridien because we stayed there for 2 nights and it was absolutely excellent. (the staff where so friendly and respectful and the breakfast buffet was awesome). On the last day of our stay at the Hilton the staff tried to make amends for their awful service after our repeated complaints but by that time we where too annoyed for it to have any real impact.
I've also just remembered that the internet (which you had to pay for) kept turning off and unsurprisingly the staff where not in the least concerned.
Also, the location is not very good. It is in a fairly dreary and boring part of Delhi.
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- Also Known As:
- Hilton New Delhi Janakpuri Hotel New Delhi