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FrequentFlier713389

Great place to stay for business travellers to New Delhi

4.0 of 5 bubblesReviewed 31 Jan 2020
I am in the middle of a four-night stay here after a four-night stay here a week ago as part of a two-week business trip to India. All of the personnel have been very helpful from security to the bell staff to the front desk, and especially the restaurant. They have all been very friendly and welcoming, and offering recommendations and other advice. The accommodations are good and the fitness center is more complete than is typical for hotels of this type. I have had many meals so far in the restaurant, each of which have been very good. While they do have western dishes, why come all of the way to India and eat what I can have at home. I was able to sample one delicious dish after another. I had one meal with a colleague from India who also thought that the food was very good.

I highly recommend the Hilton Garden Inn in Saket in Delhi for business travellers visiting this area.
Date of stay: January 2020
Trip type: Travelled on business
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGI_Saket2007, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this review
Responded 2 Feb 2020
Dear Valued Guest,

Greetings of the Day !

Thank you for taking a moment to share your experience. Glad to know that you liked the staff. However, It is most unfortunate that we were unable to provide you the seamless experience and we are very regretful for that.Please be rest assured that your feedback is duly noted and will be acted upon.

We hope you will consider staying at Hilton Garden Inn,New Delhi/Saket again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

Warm Regards,
Sujith Herbert
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 29 January 2020 via mobile

Had a great time at the bar. Rahul the BT was super helpful and knowledgeable. He took great care of us. Very professional. Ask for him for great svc. He was also helpful with telling us what was in the neighborhood.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank V1048KQpeterd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGI_Saket2007, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded 31 January 2020

Dear Valued Guest,

Greetings of the day!

Thank you for taking a moment to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at the hotel we thank you for your business and we hope to see you again when your travels bring you back to the area!

Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

Kind Regards
Sujith Herbert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2020

Everything works just fine. The furnishings are a tad old and could very well do with some re-furbishing. The hotel is showing it's age. Staff is cordial. In room dining charges are pretty high. However, you have the select city walk mall just next door and a couple more restaurants just opposite. Taxis are easy to get. The shower area in the rooms lack any handshower which is a let down. Also the water pressure is not that great. Overall a decent stay.

Date of stay: January 2020
2  Thank 273amitd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGI_Saket2007, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded 28 January 2020

Dear Valued Guest,

Greetings of the Day !

Thank you for taking a moment to share your experience. Glad to know that you liked the staff. However, It is most unfortunate that we were unable to provide you the seamless experience and we are very regretful for that.Please be rest assured that your feedback is duly noted and will be acted upon.

We hope you will consider staying at Hilton Garden Inn,New Delhi/Saket again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

Warm Regards,
Sujith Herbert
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2020 via mobile

Do not think twice before booking this hotel as long as you can afford it. Staff is very helpful. They won't even let you take your bags by yourself. Kudos to all the employees at the hotel. Amazing food. Thanks to the chef. Thank you Bimal, Indu and Pappu for keeping the hotel premises safe for the visitors. Last but not least, special thanks to Pradeep. I haven't met anyone who's as dedicated at their job as Pradeep.

Date of stay: January 2020
Trip type: Travelled with friends
1  Thank deepjyot1991
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGI_Saket2007, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded 28 January 2020

Dear Valued Guest,

Greetings of the day!

Thank you for taking a moment to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at the hotel we thank you for your business and we hope to see you again when your travels bring you back to the area!

Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

Kind Regards
Sujith Herbert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2020

We were taken care of by the welcoming staff indu, bimal and pappu. The breakfast was amazing and the restaurant managers took great care of us. We would definitely choose this hotel again. Great room as well.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank 241jilk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGI_Saket2007, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded 28 January 2020

Dear Valued Guest,

Greetings of the day!

Thank you for taking a moment to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at the hotel we thank you for your business and we hope to see you again when your travels bring you back to the area!

Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

Kind Regards
Sujith Herbert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2020 via mobile

Indu, chandan deshpal are very good staff at the main entrance..always smiling and welcoming guests. We have been staying here since many years now and the entrance staff is very important for making the stay comfortable...I like their smiling faces.

Date of stay: January 2020
Trip type: Travelled on business
1  Thank Abhijitz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HGI_Saket2007, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded 28 January 2020

Dear Valued Guest,

Greetings of the day!

Thank you for taking a moment to share your experience. We are thrilled to see that you enjoyed your time at the hotel.

On behalf of our entire staff at the hotel we thank you for your business and we hope to see you again when your travels bring you back to the area!

Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right.

Kind Regards
Sujith Herbert

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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