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smvNYC
New York City, New York

Could improve

3.0 of 5 bubblesReviewed 9 Aug 2022
We stayed at the hotel for three nights while sightseeing in Delhi and the surrounding area. We chose the hotel for the branding and for the location. The location did not disappoint as it was right next two a couple of malls (connected to one) and there seemed to be no problem walking around finding food or shops. We used the Hilton app to choose the room so we believe we picked a quiet one.

The hotel however is aging. While the price is reasonable for a Hilton Garden Inn, one would expect everything in the room to be clean and worked well. The furniture looked well used, the sheets were clean but thin, as were the towels. The extensible sofa had very thin mattress.

Our rate included breakfast but as it starts at 7am, we could go to it only once (why would breakfast start so late?). We were offered to go bags by the selection was rather thin. In the morning we did go to have breakfast, food was still being arranged at 7am (it took 30 minutes to bring out the pastries).

In a nutshell, good location, but the place needs a refurbishment.
Date of stay: July 2022
1.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Sumit Sinha, Guest Services / Front Office at Hilton Garden Inn New Delhi / Saket, responded to this review
Responded 11 Aug 2022
Dear Valued Guest,

Greetings of the day!

We are thrilled to learn of your delightful stay and to know that you enjoyed our services and amenities. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team.

Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you.
We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New Delhi/Saket.

Warm Regards
Sumit Sinha
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,054)
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Reviewed 7 August 2022 via mobile

Very Good and polite front office staff Specially Mr. Siddharth and diraj with a good hospitality. Hotel is very beautiful with many recreation facilities. Food is very tasty and reasonable.
Thank you once again for your amazing hospitality.

Date of stay: August 2022
Trip type: Travelled on business
1  Thank rishabhkatariya011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumit Sinha, Guest Services / Front Office at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded 8 August 2022

Dear Valued Guest,

Greetings of the day!

We are thrilled to learn of your delightful stay and to know that you enjoyed our services and amenities. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team.

Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you.
We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New Delhi/Saket.

Warm Regards
Sumit Sinha
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2022 via mobile

The breakfast in the restaurant was amazing with varieties of delicacies. Friendly staff at the registration counter as Siddharth , varun are truely amazing they are truely a Gem to the hotel as there charismatic welcome makes guest feel at home . Highly recommend this hotel for any purpose

Date of stay: August 2022
Trip type: Travelled with friends
1  Thank mahula5131
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumit Sinha, Guest Services / Front Office at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded 8 August 2022

Dear Valued Guest,

Greetings of the day!

We are thrilled to learn of your delightful stay and to know that you enjoyed our services and amenities. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team.

Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you.
We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New Delhi/Saket.

Warm Regards
Sumit Sinha
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2022 via mobile

The facilities of the hotel were really good. The breakfast buffet was amazing and had variety. The service was excellent and the rooms were very comfortable. The swimming pool was really well maintained. Mr.Manish did a wonderful job manning the pool. He was very kind and helpful and had vast knowledge about the facilities. Looking forward to returning soon !! 🙏🏽

Date of stay: August 2022
Trip type: Travelled with family
1  Thank aa11092002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumit Sinha, Guest Services / Front Office at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded 8 August 2022

Dear Valued Guest,

Greetings of the day!

We are thrilled to learn of your delightful stay and to know that you enjoyed our services and amenities. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team.

Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you.
We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New Delhi/Saket.

Warm Regards
Sumit Sinha
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2022

This hilton Does not match the standards set by hilton group, service is bad. food quanity not enough. Hotel is under renovation, but no information is given.
Best part of the hotel is location. Rooms are cosy.

Date of stay: July 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank kumar56775
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumit Sinha, Guest Services / Front Office at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded 30 July 2022

Dear Mr. Kumar,

Greetings from Hilton Garden Inn New Delhi /Saket!

Thank you for choosing to stay with us on your visit to the city and taking the time to send us your valuable feedback.

It is our constant endeavor to delight all our guests and give them a memorable experience. On this instance we acknowledge that we were unable to provide such an experience for which we sincerely apologize.

I have noted your feedback for the service standard and food quantity and have duly noted the same and will have them addressed with the concerned department heads for further review and corrective actions wherever applicable.

This instance is a one of case and we assure you nothing of this sort would be repeated with you or any our guests in future.

I sincerely hope you will give us another opportunity to serve you. The team and I look forward to welcoming you back in the not too distant future.

I remain available for any further assistance.

Regards,

Sumit Sinha
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2022 via mobile

Clean environment, very warm and welcoming staff, fine buffet cuisine. Variety of food options at breakfast. Easy access to malls from lift. Secure place. High speed internet connection. Spacious rooms.
Currently renovation works going on. Looking forward to visiting again.

Date of stay: July 2022
Trip type: Travelled with family
3  Thank RaviR1616
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sumit Sinha, Guest Services / Front Office at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded 25 July 2022

Dear Valued Guest,

Greetings of the day!

We are thrilled to learn of your delightful stay and to know that you enjoyed our services and amenities. Our dedicated team is trained to ensure that each stay is not only a safe and secure one but also a memorable experience for every esteemed guest. Your encouraging words mean a lot to us and we are elated to share the same with our team.

Our number one priority as always remains the safety and well-being of all our guests. Thank you for abiding by and cooperating with our hygiene and sanitization standards and protocols put in place to ensure a safe and secure experience for you.
We look forward to your continued visits and to welcoming you back soon at the Hilton Garden Inn, New Delhi/Saket.

Warm Regards
Sumit Sinha
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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