Last July 9 we bought a car tour around Rajasthan with this company. Everything started bad from the beginning. Our idea was to take the train from Delhi to Agra. Once at the train station, we could not find the office where to buy the tickets for foreign tourists. Someone who looked like was working in the station told me that the office was closed and the only way to buy ticket was going to this company because according to him was “the official office from the government to sell tickets”. Then he helped us to take a tuk-tuk to get to the agency. Originally was close to the station but then we could find out that it was in a different part of the city. Once in the office, all the workers told us that it was an “official office”. They told us that there were no sits available in the train for the next days so they offered us a car and a driver to visit all the cities we planed to see. The man, who’s name is Mustaffa, was insisting very much and hard.
We paid 830 US Dollars, which was a lot comparing with other agencies. IN the invoice it says that we paid 730 US Dollars. According to this person, the other 100 US $ was for gas, parking and tolls but the true is that he put the bills in his pocket and the rest in the cash machine. The tour started the same day and ended on July 21.
They gave us a very old bad car. In order to avoid paying the taxes for the good road, the driver took the long road to Agra, with lots of traffic and noise, and it is also very dangerous. It took us almost 7 hours to get to Agra instead of 3 (Mustafa promised us that we would reach Agra in 3 hours from the agency). Mustafa also told us that during the time we hired the car and the driver we could do as much as we wanted to do around Rajasthan but the driver was very rude and told us that some places were “too” far from the company’s route, and that they were not include it. This “far” places were only 10 to 15 km from the cities we went, like the Monsoon Palace in Udaipur, etc.
The driver was also a bad person. He tried to take us to expensive touristic restaurant where he would get commission. He also tried to take us to hotels where he would also get commission. He commented our plans with negative words such as “this place is not interesting”, “do no go there”, “the hotel you want to go is really bad”, etc. He tried to be the leader in the trip and we had several discussions with him. We were thinking to get a different driver but it was too difficult to do it in the middle of the trip.
We are very disappointed with this company in all terms. We hope that other tourist could avoid going with them. Otherwise they will be rip off and the service than will get also it will he horrible.
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