I stayed at the spanking new Leela Palace hotel in the capitals diplomatic enclave. Being a new hotel, the facilities, fixtures and decor are very very good. The over all ambiance is royal, consistent with that of the Leela Bangalore.
However, the hotel needs to spruce up its services. When I checked in, the bellde sk department took considerable time in locating their trolley. ANyway, I was okay as long as I wasnt asked to drag it myself. The receptionist was charming, courtous and professional but fumbled while taking the check-in and looked dis-organized. Once the check-in got over, I was escorted to my room, but no features were explained. Anyway, its not difficult for a business traveller to figure out a hotel room.
During the dinner in the hotel's coffee shop, the waiter fumbled disastrously with the wine menu. Even the basics were not clear. Someone intelligent had him removed from my table, but the supervisor wasn't of too much help either. I was finally rescued by the in-house sommelier who did a fab job and put me in comfort. One reason why I chose to dine at the coffee shop were the exhorbitant prices in the Indian restaurant. I wonder why it isnt called Jamavar 1200, since most of the dishes had this crazy figure in front of them.
Regardless, when I asked the server for the ice cream flavours available, he quipped ' let me check sir... and I'll come back to you'..... and it took him a while to come back. It could have been my imagination, but I scratched myself when I noticed a food tit bits on the corner of his mouth when he came back. The restaurant was busy, and to be able to have a small bite in a busy restaurant seemed laudable for him!!.. the food however, was good and very filling and appetizing.
Overall experience was decent but the services definitely need to be improved.
- Official Description (provided by the hotel):
- The Leela Palace New Delhi at Chanakyapuri is located in the exclusive Diplomatic Enclave and has room sizes starting from 520 Sq ft. The hotel is close to the seat of government and houses four specialty restaurants and three bars, a multilevel spa with a fully equipped fitness center and the city's only rooftop temperature-controlled swimming pool. The hotel offers five complimentary food & beverage presentations round the clock, round trip airport transfers in our luxury BMW fleet and complimentary use of meeting rooms up to 2 hours for its Royal Club guests. ... more less
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- Also Known As:
- The Leela Palace New Delhi Hotel New Delhi