Having stayed in India over 25 times, I know what is typical of a luxe hotel in this country, and what exceeds expectations. At the Leela Palace, service goes way beyond the call of duty. From the man who met us at the airport, to the two tall Sikh doormen, and to Sachin and Azif at the Royal Club Lounge, all the staff made us feel as though we were staying at our own home, so personalised was the service. All the pool boys addressed by name, as did the lobby staff. It may have helped that the hotel was not remotely full, and that consequently the staff:guest ratio was very high, but we felt very pampered the whole time. They arranged an Agra trip and restaurant bookings flawlessly and, in the Royal Club Lounge, nothing was too much trouble.
The buffet breakfasts at Qube are superb (crispy dosas or gluten-free muffins, as well as the usual fruit/yogurt/meats/cheese/English breakfast options). The bed was very wide and comfortable, and there were about 8 pillow options to choose from. The outside ground-level bar is pleasant and the spa is lovely (great sauna and gym too), although the male masseurs are better than the female ones.
We loved every moment of our week 6 nights here, but for completeness, here are our 3 tiny complaints:
1. I read one review on TA complaining about having to pay for the internet, and I agree, in a hotel of this calibre, it's unusual and leaves an odd taste in the mouth.
2. the corridor linking the bedroom door to the bed part of the room is narrow, but the wardrobe doors open out rather than sliding. So if you're choosing your clothes, your partner/companion can't squeeze by.
3. We stayed for 6 nights and felt 2 small drawers were not enough (we only ever travel on hand luggage, so it's not like we had tons of stuff). So we simply ordered more hangers and hung up our T-shirts rather than folding them in a drawer.
One other thing, we compared rates for the rooms (including on TA) but the rate online on the hotel's own site was just as good and gave us additional comfort that things like inclusive airport pick-up would actually happen. And with the various snacks and cocktails available throughout the day, it was like we had full board for under £200.
- Official Description (provided by the hotel):
- The Leela Palace New Delhi at Chanakyapuri is located in the exclusive Diplomatic Enclave and has room sizes starting from 520 Sq ft. The hotel is close to the seat of government and houses four specialty restaurants and three bars, a multilevel spa with a fully equipped fitness center and the city's only rooftop temperature-controlled swimming pool. The hotel offers five complimentary food & beverage presentations round the clock, round trip airport transfers in our luxury BMW fleet and complimentary use of meeting rooms up to 2 hours for its Royal Club guests. ... more less
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- Also Known As:
- The Leela Palace New Delhi Hotel New Delhi