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“Really impressive service”

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The Leela Palace New Delhi
Ranked #1 of 715 Hotels in New Delhi
Level Contributor
72 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“Really impressive service”
Reviewed 2 April 2014

Having stayed in India over 25 times, I know what is typical of a luxe hotel in this country, and what exceeds expectations. At the Leela Palace, service goes way beyond the call of duty. From the man who met us at the airport, to the two tall Sikh doormen, and to Sachin and Azif at the Royal Club Lounge, all the staff made us feel as though we were staying at our own home, so personalised was the service. All the pool boys addressed by name, as did the lobby staff. It may have helped that the hotel was not remotely full, and that consequently the staff:guest ratio was very high, but we felt very pampered the whole time. They arranged an Agra trip and restaurant bookings flawlessly and, in the Royal Club Lounge, nothing was too much trouble.

The buffet breakfasts at Qube are superb (crispy dosas or gluten-free muffins, as well as the usual fruit/yogurt/meats/cheese/English breakfast options). The bed was very wide and comfortable, and there were about 8 pillow options to choose from. The outside ground-level bar is pleasant and the spa is lovely (great sauna and gym too), although the male masseurs are better than the female ones.

We loved every moment of our week 6 nights here, but for completeness, here are our 3 tiny complaints:
1. I read one review on TA complaining about having to pay for the internet, and I agree, in a hotel of this calibre, it's unusual and leaves an odd taste in the mouth.
2. the corridor linking the bedroom door to the bed part of the room is narrow, but the wardrobe doors open out rather than sliding. So if you're choosing your clothes, your partner/companion can't squeeze by.
3. We stayed for 6 nights and felt 2 small drawers were not enough (we only ever travel on hand luggage, so it's not like we had tons of stuff). So we simply ordered more hangers and hung up our T-shirts rather than folding them in a drawer.

One other thing, we compared rates for the rooms (including on TA) but the rate online on the hotel's own site was just as good and gave us additional comfort that things like inclusive airport pick-up would actually happen. And with the various snacks and cocktails available throughout the day, it was like we had full board for under £200.

Room Tip: Rooms on the Royal Club Lounge are a bit on the small side, but beautifully appointed.
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank Londona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 3 April 2014
It gives us a great sense of satisfaction to see that you have enjoyed your time at The Leela Palace New Delhi.

We are delighted that our restaurant and breakfast scored high on your visit and look forward to welcome you back in the not too distant future.

Sincerely yours,
Louis Sailer,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
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West Monroe, Louisiana
1 review
Reviewed 1 April 2014

We stayed at The Leela in Kerala for 5 days and it also was a wonderful visit. We had originally booked at The Grand in New Delhi by computer a couple of weeks before we left the states and after our stay in Kerala decided that we knew we would be in good hands at The Leela Palace and we were correct. It was a fabulous experience!! Everyone was so friendly and helpful. I hope I will get to visit India and The Leela again very soon. Thank you so much for this wonderful time

Room Tip: I really dont think you could go wrong anywhere in The Leela
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  • Stayed March 2014, travelled on business
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Helpful?
Thank Gina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 3 April 2014
Thank you for choosing The Leela Palace New Delhi for your recent stay, I am delighted that you enjoyed our features and services.

Thank you also for sharing your feedback on Trip Advisor and for recommending us as your favorite place in Delhi. Your endorsement on our personalized staff services is highly appreciated and we look forward to the pleasure of welcoming you back again soonest.

With warmest regards,
Louis Sailer,
General Manager
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2014

After 40 yrs of business travel and many hotels around the world.......this has to be in my top 3.
Many hotels have luxurious installations, as does the Leela Palace.....but it is the friendly and discreet service from their staff that makes the difference.

Room Tip: The rooms on the "executive/concierge" floor are well worth the modest addtional cost and...
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  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 3 April 2014
I am thrilled to read that The Leela Palace features on your three most preferred hotels around the world.

Thank you for your heartwarming compliments on our staff services and the overall quality of the hotel. We at The Leela believe Guest is God, each member of our team strives hard to anticipate guests’ needs and fulfill those without being asked for.

All the team members and I look forward to have you as our guests in the not too distant future.

Sincerely yours,
Louis Sailer,
General Manager
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Zurich, Switzerland
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 31 March 2014

Disaster from the start on. When we called, they did not have our booking... Then followed by countless emails to ensure we get our room and preferences, late check-out (50% of rate!) etc.

Check-in was confusing, badly organised, too many people coming and going and at the end nobody could really explain what is included in our extortionate roomrate. Not even a welcome drink...

Club facilities very poor value... no atmosphere at all.

Breakfast slow, disorganised and they did not manage to bring a soft boiled egg during 40minutes...

They charge you for everything: wifi, a cup of tea they kindly offer you, etc etc. Anything that had to be arranged (eg. airport drop-off) we had to explain so many times, confirm time, etc etc.

I mean, is nobody talking to each other there?? The Library bar took forever to make our drinks (it was almost empty) so we sat and suffered from the awful techno music (ala Love parade)...

Upon check-out nobody even bothered to ask how was our stay. Wow.

It is nicely designed with fresh flowers everywhere and we did enjoy our evening swim in the rooftop pool very much.
But can not reccommend it and overall a very poor value for money.

  • Stayed March 2014, travelled as a couple
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Helpful?
5 Thank Dana D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 3 April 2014
Thank you so much for taking the time to write to us on TripAdvisor. Your feedback is very valuable to us!

I have taken the liberty to contact you via separate email and hope to have the opportunity to speak with you personally.

Yours sincerely,
Louis Sailer,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 March 2014

The Leela is a bit far South in New Delhi, but easy to connect to all the high lights of Delhi. As a hotel it is right up there with the best. A great service, amazing food, beautiful rooms, very helpful staff are all making it the place of choice to stay when in Delhi.

  • Stayed March 2014, travelled with family
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Helpful?
1 Thank paulblo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 3 April 2014
Thank you for commending The Leela Palace New Delhi as ‘One of the best in the world’ following your recent stay with us.

Your commendation of our services and accommodations is highly appreciated.

My team joins me in thanking you for giving us an opportunity to be of service to you and your family and I do hope we will get a chance to welcome you back again.

With warmest regards,
Louis Sailer,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
96 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 30 March 2014

Understated luxury, spectacularly beautiful.... fabulous location in South Delhi. Would highly recommend it for a luxurious stay. Lavish breakfast spread. Its very conveniently located and getting around Delhi is very easy from here. Staff is attentive and helpful. Wonderful Stay. The best is Delhi.

  • Stayed March 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Ira D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 3 April 2014
We are delighted to read that our centralized location, overall quality of our hotel and the staff services met with your expectations. Your gracious compliments will certainly serve as an added inspiration for the team.

We look forward to welcoming you back at The Leela Palace New Delhi soon.

With kindest regards,
Louis Sailer,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
171 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 491 helpful votes
Reviewed 29 March 2014

Must stay for experiencing luxury and great service. Conveniently located in the diplomatic area of Chanakyapuri it is the newest hotel in the city and the best. Service is great and very attentive. High class offerings of restaurants. Must stay to experience the royalty treatment.

  • Stayed February 2014, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Elite_traveler_927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 1 April 2014
Thank you for your kind comments and for taking a note of our centralized location in Delhi’s elite neighborhood, Chankyapuri.Your high recommendation of our features and staff services is greatly appreciated and it is our sincere endeavor to offer the finest Indian hospitality experience to each of our guests.

I am pleased that that you and your family enjoyed your recent stay at The Leela Palace New Delhi we are eagerly looking forward to welcoming you back again.

With warmest regards,
Louis Sailer,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Leela Palace New Delhi

Property: The Leela Palace New Delhi
Address: Diplomatic Enclave | Chanakyapuri, New Delhi 110002, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in New Delhi
#1 Business Hotel in New Delhi
#1 Romantic Hotel in New Delhi
#1 Luxury Hotel in New Delhi
#3 Family Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Leela Palace New Delhi 5*
Number of rooms: 254
Official Description (provided by the hotel):
The Leela Palace New Delhi at Chanakyapuri is located in the exclusive Diplomatic Enclave and has room sizes starting from 520 Sq ft. The hotel is close to the seat of government and houses four specialty restaurants and three bars, a multilevel spa with a fully equipped fitness center and the city's only rooftop temperature-controlled swimming pool. The hotel offers five complimentary food & beverage presentations round the clock, round trip airport transfers in our luxury BMW fleet and complimentary use of meeting rooms up to 2 hours for its Royal Club guests. ... more   less 
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Also Known As:
The Leela Palace New Delhi Hotel New Delhi

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