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The Leela Palace New Delhi
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Reviews (3,159)
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2,058 - 2,063 of 3,159 reviews
Reviewed 5 April 2014

Leela Palace, New Delhi has taken luxury to new heights and coupled it with fantabulous service. The Hotel is extremely well-furnished. The Royal Club rooms are one of the best I have ever stayed in. It combines the best of technology with heights of luxury. The best part of the Leela Palace New Delhi is its superlative levels of service. The staff at The Leela take every care of your need and pamper to every desire of yours. A great place to stay, whether you travel on business or leisure.

The Royal Club Lounge on the 9th Floor is one of its best kept secrets. Superbly furnished, it provides an ideal location for quick discussions or peaceful contemplations and even introspections in the lap of luxury. The team that looks after you at The Royal Club, led by the Royal Club Manager Ms. Preeti Makhija, has the best set of hands in the hospitality industry. Each member of the team has achieved a higher threshold in hospitality. They are always around to cater to your requirements and they do so in the most non-intrusive manner. Ask the staff at The Royal Club for Preeti Chai and you will be served with the best masala tea you have ever had!

Room Tip: Royal Club rooms and suites are the best!
  • Stayed: March 2014, travelled on business
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3  Thank Poovayya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 8 April 2014

Thank you for giving us the opportunity to be of service and for choosing your accommodations at our Royal Club.

Reviews like these are a true testament of the hard work that the team instills in delivering the highest personalized services and Preeti and rest of The Leela Palace New Delhi team joins me in thanking you personally for your very kind feedback and for staying with us.

The team at The Royal Club eagerly awaits your return to The Leela Palace New Delhi soon.

Yours sincerely,
Louis Sailer,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 April 2014

Had an amazing 3 nights here. Check in was carried out in your room, no waiting at the reception desk. The staff were amazing, they made you feel like you were the most important person in the world! The decor and ambiance of the hotel were second to non. There is a great bar area outside that we discovered on our last night. Being used to London prices it didn't feel expensive. Wish I was back there.

  • Stayed: March 2014, travelled as a couple
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1  Thank Sam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 8 April 2014

A heartfelt thank you for your kind review of The Leela Palace New Delhi.

While we also wish, that you would be still with us, we greatly appreciate your kind endorsement of our staff services and the high quality of the hotel. I am also happy to know that you discovered one of our many beautiful alfresco areas.

We hope travel will bring you back to India and The Leela Palace New Delhi soon.

With warmest regards,
Louis Sailer,
General Manager

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Reviewed 2 April 2014

Having stayed in India over 25 times, I know what is typical of a luxe hotel in this country, and what exceeds expectations. At the Leela Palace, service goes way beyond the call of duty. From the man who met us at the airport, to the two tall Sikh doormen, and to Sachin and Azif at the Royal Club Lounge, all the staff made us feel as though we were staying at our own home, so personalised was the service. All the pool boys addressed by name, as did the lobby staff. It may have helped that the hotel was not remotely full, and that consequently the staff:guest ratio was very high, but we felt very pampered the whole time. They arranged an Agra trip and restaurant bookings flawlessly and, in the Royal Club Lounge, nothing was too much trouble.

The buffet breakfasts at Qube are superb (crispy dosas or gluten-free muffins, as well as the usual fruit/yogurt/meats/cheese/English breakfast options). The bed was very wide and comfortable, and there were about 8 pillow options to choose from. The outside ground-level bar is pleasant and the spa is lovely (great sauna and gym too), although the male masseurs are better than the female ones.

We loved every moment of our week 6 nights here, but for completeness, here are our 3 tiny complaints:
1. I read one review on TA complaining about having to pay for the internet, and I agree, in a hotel of this calibre, it's unusual and leaves an odd taste in the mouth.
2. the corridor linking the bedroom door to the bed part of the room is narrow, but the wardrobe doors open out rather than sliding. So if you're choosing your clothes, your partner/companion can't squeeze by.
3. We stayed for 6 nights and felt 2 small drawers were not enough (we only ever travel on hand luggage, so it's not like we had tons of stuff). So we simply ordered more hangers and hung up our T-shirts rather than folding them in a drawer.

One other thing, we compared rates for the rooms (including on TA) but the rate online on the hotel's own site was just as good and gave us additional comfort that things like inclusive airport pick-up would actually happen. And with the various snacks and cocktails available throughout the day, it was like we had full board for under £200.

Room Tip: Rooms on the Royal Club Lounge are a bit on the small side, but beautifully appointed.
  • Stayed: April 2014, travelled as a couple
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Thank Londona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 3 April 2014

It gives us a great sense of satisfaction to see that you have enjoyed your time at The Leela Palace New Delhi.

We are delighted that our restaurant and breakfast scored high on your visit and look forward to welcome you back in the not too distant future.

Sincerely yours,
Louis Sailer,
General Manager

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Reviewed 1 April 2014

We stayed at The Leela in Kerala for 5 days and it also was a wonderful visit. We had originally booked at The Grand in New Delhi by computer a couple of weeks before we left the states and after our stay in Kerala decided that we knew we would be in good hands at The Leela Palace and we were correct. It was a fabulous experience!! Everyone was so friendly and helpful. I hope I will get to visit India and The Leela again very soon. Thank you so much for this wonderful time

Room Tip: I really dont think you could go wrong anywhere in The Leela
  • Stayed: March 2014, travelled on business
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Thank Gina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 3 April 2014

Thank you for choosing The Leela Palace New Delhi for your recent stay, I am delighted that you enjoyed our features and services.

Thank you also for sharing your feedback on Trip Advisor and for recommending us as your favorite place in Delhi. Your endorsement on our personalized staff services is highly appreciated and we look forward to the pleasure of welcoming you back again soonest.

With warmest regards,
Louis Sailer,
General Manager

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Reviewed 31 March 2014

After 40 yrs of business travel and many hotels around the world.......this has to be in my top 3.
Many hotels have luxurious installations, as does the Leela Palace.....but it is the friendly and discreet service from their staff that makes the difference.

Room Tip: The rooms on the "executive/concierge" floor are well worth the modest addtional cost and give you access to the Lounge facilities
  • Stayed: February 2014, travelled as a couple
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1  Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this reviewResponded 3 April 2014

I am thrilled to read that The Leela Palace features on your three most preferred hotels around the world.

Thank you for your heartwarming compliments on our staff services and the overall quality of the hotel. We at The Leela believe Guest is God, each member of our team strives hard to anticipate guests’ needs and fulfill those without being asked for.

All the team members and I look forward to have you as our guests in the not too distant future.

Sincerely yours,
Louis Sailer,
General Manager

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