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“Left a very poor impression”

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The Leela Palace New Delhi
Ranked #1 of 716 Hotels in New Delhi
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Left a very poor impression”
Reviewed 11 May 2014

I am a very frequent guest at the Leela Palace and a GHA black cardholder and have always enjoyed my stays at this beautiful property in Delhi.

As I had a late night flight, I requested a late checkout and was told I could have the room till 10 pm. Despite this, upon checkout in the evening, I was charged for an additional night's stay. A more reasonable compromise would have been a half-day charge, but clearly my loyalty as a (valuable) guest meant little to nothing to the Leela team.

I was shocked by this charge, which was unreasonable and in bad faith. I will think twice before staying at the Leela again, as customer loyalty clearly counts for very little with the hotel team.

For superior service, I would recommend The Oberoi New Delhi or The Lodhi for their spacious rooms.

  • Stayed May 2014, travelled solo
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Helpful?
8 Thank R K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 17 May 2014
As our valued patron I am very sorry to read of your displeasure. May I take the liberty to contact you in a separate email and in the hope of getting a chance to speak with you personally.

Yours sincerely,
Louis Sailer,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (493)
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English first
Newark, UK
Level 4 Contributor
37 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 10 May 2014

Lovely comfortable room and excellent staff.

The roof top pool is a real oasis with the wow factor and heated to the perfect temperature. It was great after a day exploring.

A fabulous breakfast offering which included a delicious and healthy smoothie bar. Great service, however it would be helpful if the process was explained as we found it confusing to know what to do.

  • Stayed February 2014, travelled as a couple
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Helpful?
Thank SarahNewark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 12 May 2014
Thank you for staying at The Leela Palace New Delhi and for your kind review.

I am delighted that you got some time for yourself at our beautiful rooftop pool and for your commendation of our breakfast offering. I have noted your comment about the easing the process of orientation and will surely have our team improve upon this.

It was a pleasure to have you as our guests and we look forward to welcoming you back in the not too distant future.

Yours sincerely, Louis Sailer,
General Manager
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Athens, Greece
Level 5 Contributor
61 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 7 May 2014

I visited this hotel for High Tea Time late October and felt like a princess.. Conclusion is even if you don't want to spend the money to stay, do go for tea..Highly recompensating and recommendable..

Stayed October 2013, travelled solo
Helpful?
Thank eratraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 12 May 2014
I am thrilled to read the glowing review titled “Feel like a Maharaja” and delighted you enjoyed your afternoon tea and our service at The Lobby Lounge.

While we continue to offer the finest collection of beverages and the exclusive afternoon tea ceremony in company of live European classical tunes on weekends, you may be pleased to know that our lounge menu will soon unveil a new look during the summer season.

Thank you again for the kind recognition and we are looking forward to welcoming you back again soon.

With warmest regards,
Louis Sailer,
General Manager
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Kolkata (Calcutta), India
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 May 2014

Leela palace Delhi maintains its class from the moment they pick u up from the airport.The property is beautiful.All the staff is excellent , well behaved , smiling and ready to help.Rooms are beautifully decorated.And there is a sense of elegance in everything.

Room Tip: Rooms with the hotel inner garden view are nice. The Delux rooms & the premiere rooms have a sli...
See more room tips
  • Stayed April 2014, travelled with family
    • Value
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Helpful?
Thank babautraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 12 May 2014
Thank you for the glowing review of The Leela Palace New Delhi and I am very happy to read of meeting your expectations and fulfilling our service promise.

It is our endeavor to provide the best services to all our guests and we are humbled to read your kind appreciation of our staff and facilities.

My team and I thank you and your family for giving us the opportunity to be of service to you and we look forward to welcoming you back as our valued patrons very soon.

Sincerely yours,
Louis Sailer,
General Manager
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New Delhi, India
1 review
Reviewed 7 May 2014

The hotel is excellent in all respects, including comfort and cleanliness. The staff is very attentive and responsive. The various restaurants provide great food choices. The included breakfast is very good. I very much appreciated the free water bottles in the room.

  • Stayed March 2014, travelled on business
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Helpful?
Thank RamanVij2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 12 May 2014
Thank you for staying at The Leela Palace New Delhi and for your encouraging compliments on our facilities and staff services.

We hope that your business will bring you back to The Leela Palace New Delhi soon.

With warmest regards,
Louis Sailer,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 4 May 2014

I just loved the Leela Palace in New Delhi. Honestly, it was just delightful.
We had chosen it for a 'soft landing' after racing around to get to India and we weren't disappointed. The hotel is beautiful: full of flowers, light and scent. The staff are a handsome bunch, with lovely social skills and they have been exceptionally well trained. They are friendly, keen to help and understand how to interact with guests.
We ate at the hotel and found the food piping hot and really flavoursome, and the menu allowed for a wide choice of Indian and other Asian and western food.
The pool is on the roof and commands views across New Delhi, along with attentive but not intrusive staff. There are loungers aplenty and it's easy to order food or drinks up there.
The rooms are fantastic - beautifully furnished and a whopper of a bathroom and bath. I even loved the monogrammed slippers with a big 'L' on them - most convenient for me!
The Leela Palace compares very well to many high-level European hotels and if i ever head back to New Delhi, this is where I will be staying. Thanks, Leela Palace, for a delightful stay in your hotel - it's got the right recipe working beautifully to make guests happy.

Room Tip: We had the basic room and it was fabulous!
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  • Stayed April 2014, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Lilipealea13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 7 May 2014
We are extremely happy that your “soft landing” was a success. Your kind comments on our staff, services and accommodations are highly appreciated and all members are thrilled and thankful to see their sincere efforts being fruitful.

My team and I are looking forward to another opportunity to be of service to you and your friends and hope you will help us in spreading the true essence of India.

With kindest regards,
Louis Sailer,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level 4 Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 4 May 2014

This is how all hotels and their staff should be. Faultless.

Beautiful hotel. Beautiful rooms. Beautiful pool. Beautiful staff and beautiful food. The sum of this = very happy and contented guests. We could happily have stayed here for the whole of our stay in India. This was just a sheer pleasure to stay here and to be welcomed by smiling and genuinely accommodating staff. We travel a lot and would put this into our sadly small handful of top 10/10 places to stay in the world, places we would recommend to fellow travellers without hesitation.

Our travel was to take us from Delhi and roughly follow the Ganges south eastwards to Kolkata and while we stayed in some outstanding places (and some not so outstanding places) we agreed that this was the highlight stay of our whole trip. It made us want to go back and explore New Delhi more thoroughly. We'll definitely be back !

Thank you.

  • Stayed April 2014, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank L0bbster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SailerLouis, General Manager at The Leela Palace New Delhi, responded to this review, 5 May 2014
It is a pleasure to read your high recommendation following your stay with us. The team at The Leela Palace New Delhi join me in thanking you and your friends for giving us the opportunity to be of service to you all.

We hope it won’t be too long to welcome you back for a more prolonged exploration of Delhi’s beautiful sites and sounds.

With warmest regards,
Louis Sailer,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Leela Palace New Delhi

Property: The Leela Palace New Delhi
Address: Diplomatic Enclave | Chanakyapuri, New Delhi 110002, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in New Delhi
#1 Luxury Hotel in New Delhi
#1 Spa Hotel in New Delhi
#1 Romantic Hotel in New Delhi
#3 Family Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Leela Palace New Delhi 5*
Number of rooms: 254
Official Description (provided by the hotel):
The Leela Palace New Delhi at Chanakyapuri is located in the exclusive Diplomatic Enclave and has room sizes starting from 520 Sq ft. The hotel is close to the seat of government and houses four specialty restaurants and three bars, a multilevel spa with a fully equipped fitness center and the city's only rooftop temperature-controlled swimming pool. The hotel offers five complimentary food & beverage presentations round the clock, round trip airport transfers in our luxury BMW fleet and complimentary use of meeting rooms up to 2 hours for its Royal Club guests. ... more   less 
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Also Known As:
The Leela Palace New Delhi Hotel New Delhi

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