After experiencing the gold standard for customer service (the Oberoi) the service at the Leela felt almost clinical. The staff were professional, but not warm nor did they give the sense that they would go the extra mile. The concierge, for example, often didn't pick up the phone when we called his desk and we were told by the operator a couple of times that he would tell the concierge to cal us back which he didn't.
The restaurant staff were the best and there is an amazing champagne buffet which we loved, though we had an unfortunate incident where we made an order only to be told 30 minutes later that the station we had ordered from had subsequently closed. Only after complaining did the assistant manager, who was wonderful, and the chef come to apologise.
It is the little things that spoil the whole experience, we very much got the sense that you have to be someone important for them to go the extra mile.
Compared to other business or 'big city' hotels, it is above average, the rooms are beautifully decorated, the staff professional, but I wouldn't put it at par with what I consider to be the Gold Standard of business travel, Four Seasons.
- Official Description (provided by the hotel):
- The Leela Palace New Delhi at Chanakyapuri is located in the exclusive Diplomatic Enclave and has room sizes starting from 520 Sq ft. The hotel is close to the seat of government and houses four specialty restaurants and three bars, a multilevel spa with a fully equipped fitness center and the city's only rooftop temperature-controlled swimming pool. The hotel offers five complimentary food & beverage presentations round the clock, round trip airport transfers in our luxury BMW fleet and complimentary use of meeting rooms up to 2 hours for its Royal Club guests. ... more less
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- Also Known As:
- The Leela Palace New Delhi Hotel New Delhi