We arrived at this hotel excited as we wanted to stay there after reading the reviews on Tripadvisor. Our tour company had changed our Delhi hotel to the Leela Palace from the Oberoi Gurgaon just before our departure from Australia. The female receptionist who took us to our room sneezed, snorted and coughed after entering the lift and continued all the way to our room. On arrival at the floor of our room she had to ring reception to find out which room number we had been given. The room was very good but the guest toiletries in the bathroom were very limited - only soap , shampoo, body lotion and shower caps. The bar staff were very aloof and distant compared to our experiences at The Taj and Oberoi Hotels. We couldn't wait to finish our drinks and leave.
The Qube Restaurant - Spectacular decor but we seated next to the work station. The staff were arguing with each other and the Restaurant manager asked them to leave the work station and look after the guests. We had to ask to be moved to another table as they became too noisy. This was done grudgingly and we were made to feel in the wrong.The food was okay but overpriced. We were very disappointed to end our stay in India with less than a 5 star experience when we expected so much more.
A beautiful hotel but the staff need lots of training.
- Official Description (provided by the hotel):
- The Leela Palace New Delhi at Chanakyapuri is located in the exclusive Diplomatic Enclave and has room sizes starting from 520 Sq ft. The hotel is close to the seat of government and houses four specialty restaurants and three bars, a multilevel spa with a fully equipped fitness center and the city's only rooftop temperature-controlled swimming pool. The hotel offers five complimentary food & beverage presentations round the clock, round trip airport transfers in our luxury BMW fleet and complimentary use of meeting rooms up to 2 hours for its Royal Club guests. ... more less
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- Also Known As:
- The Leela Palace New Delhi Hotel New Delhi