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“Not met the expections that i have during the booking”

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Hotel Sarthak Palace
Ranked #401 of 716 Hotels in New Delhi
Hyderabad
1 review
“Not met the expections that i have during the booking”
Reviewed 12 August 2013

In the booking, it was mentioned as free wifi, free break fast, complimentary minal water. None of these provided. And more over, localitiy and room cleaness and the equimpet (tv etc) are not good. Even bathroom towels also not provided.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
Thank Venkateswara Ra... S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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138 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
1 review
Reviewed 9 August 2013

An amazing deal for the money paid. Had a good experience. Food was decent and served well. The place is rightly next to the metro station so commuting was very very convenient. Had a nice time. Keep it up guys. Good work.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamsid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, 13 August 2013
Dear Guest,

Thank you for sparing time to write your review here. We are overjoyed to read that you had such a fantastic stay with us. We were glad you enjoyed the Metro service of Delhi.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again.

With Warm Regards
General Manager
The Sarthak Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
2 reviews
Reviewed 5 August 2013

Went for a stay in the month of July. Had a great experience staying at Hotel Sarthak Palace.
It is conveniently located, great rooms and great service! The restaurant at the rooftop is amazing. The weather was perfect and the food was great!
A definite yes to stay at Hotel Sarthak Palace!

  • Stayed July 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ishaan009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, 12 August 2013
Dear Guest,

Thank you for sparing time to write your review here. We are overjoyed to read that you had such a fantastic stay with us.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With Warm Regards
General Manager
The Sarthak Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warsaw
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 August 2013

Stayed there twice at the beginning and end of India tour.saw on net by chance and reached midnight.after check in porter took my luggage to room.gaveme choice of two rooms.got breakfast next morning.went out metro is two minutes ,it takes you to chd nine mts.rooms are clean location superb

Stayed June 2013, travelled solo
Helpful?
1 Thank Sunny12345678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, 12 August 2013
Dear Guest,

Thank you for sparing time to write your review here. We are overjoyed to read that you had such a fantastic stay with us.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With Warm Regards
General Manager
The Sarthak Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thane, India
Level 5 Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 13 July 2013

We stayed in this hotel, booking was made through one of the portals.
Good Thing -
Very close to KAROL BAGH metro station, 5 Min walk

Bad Things -
No running hot water
Average rooms
A/c was not working
Need to call minimum 3 times for Room service
House keeping was pathetic
Exhaust fan was not working ( bath room)
Dirty / Worn Towels
2 single mattress were joined to make big bed, middle portion was hard
Restaurant is horrible
Only 2 Options for breakfast - Alu Paratha & Puri Bhaji

Room Tip: Will not recommend at all.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MUSHAFIRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, 6 August 2013
Dear Guest,

Please accept our most sincere and profound apologies for the annoying and dissatisfying experience caused to you.

The entire team of Sarthak Palace joins me in extending their sincere and profound apologies.

We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve.

Kind Regards,
General Manager
The Sarthak Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these New Delhi hotels

Chennai
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 July 2013

I stayed in this hotel when I travelled to Delhi with my wife and my cousin to watch Formula 1 race in October 2012. We had booked 2 deluxe rooms for 3 Nights (Fri, Sat, Sun).

I am not a frequent traveller and not having stayed in other hotels in Delhi I think my rating is more personal - you can probably arrive at your own rating by the points I share.

Good:
Just about 5 minutes walk to the Karol Bagh metro station.
The rooms were good with running AC and a LCD TV and the rooms felt quite fresh.
Staff were polite and helpful except for the person who was in-charge of the front-desk during day times.
We had left our laptops in the hotel room when we went to the circuit and they remained safe.
Hot water was available all through the day.
Hotel staff helped us to book a cab for early morning airport drop at a reasonable price and answered our queries regarding local travel honestly.

Bad:
Though sheets were changed before we checked-in they were not ultra-clean and had a few stain marks but certainly manageable.
Breakfast was pathetic. It is better if you can eat outside.
Rooms were not cleaned on a daily basis even when we had asked for it.
In one of the rooms the shower was not able to mix hot and cold waters and the tap did not work properly.
Though the hotel says they have Multilingual staff it is pretty hard to converse in English. My broken Hindi thankfully helped me through.

Will I stay here in future?
I think I will. Though there are a few minuses I think they are part of a budget hotel. And the important point is that we felt quite safe staying here. Considering the reputation that Delhi has I would prefer a known place.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SenthilKumar_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trivandrum
Level 6 Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 8 July 2013

one of the best budget hotel for family stay amidst market place in new Delhi.good room service with care.complementary breakfast and mineral water served daily.very near to metro rail station.good ambiance.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
2 Thank psktvm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SM321_12, General Manager at Hotel Sarthak Palace, responded to this review, 6 August 2013
Dear Guest,

Thank you for sparing time to write your review here. We are overjoyed to read that you had such a fantastic stay with us.

We strive to go above and beyond in terms of service and hospiltality and for you to feel compelled to post your experience of this on to Trip Advisor is much appreciated.

We will look forward to welcome you back again

With Warm Regards
General Manager
The Sarthak Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Sarthak Palace

Property: Hotel Sarthak Palace
Address: 14a/34 | W.E.A., New Delhi 110005, India
Region: India > National Capital Territory of Delhi > New Delhi > Biden Pura
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites
Hotel Style:
Ranked #401 of 716 Hotels in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Sarthak Palace 3*
Number of rooms: 36
Official Description (provided by the hotel):
Hotel Sarthak Palace offers 35 air-conditioned accommodations with complimentary newspapers and complimentary bottled water. Rooms feature city views. These individually furnished accommodations have separate dining areas. Memory foam beds feature Egyptian cotton linens and premium bedding. 40-inch LCD televisions come with premium cable channels and free movie channels. Bathrooms include shower/tub combinations with handheld showerheads, makeup/shaving mirrors, and complimentary toiletries. ... more   less 
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