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“calm, clean and welcoming”
Review of The Visaya

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The Visaya
Ranked #111 of 736 Hotels in New Delhi
Reviewed 2 November 2012

I stayed here for three days for business. The on site restaurant is great, but be warned, they don't serve alcohol. My room was clean, quiet and spacious. The bathroom was very pretty, there was no tub, but that didn't bother me. The staff there were very friendly and helpful. One negative - you have buy internet service by the hour - I hate that!

  • Stayed: October 2012, travelled on business
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3  Thank snowydog18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-thevisaya, General Manager at The Visaya, responded to this reviewResponded 6 November 2012

Dear Guest,

Thank you very much for your valuable comment.

I am delighted to note that you liked the services and the dining experience at the hotel. Your feedback is noted and it encourages us to pledge ourselves to better guest experience & services.

We have noted your comment regarding the internet charge and such comments assist in in making the services guest friendly. We would certainly try to incorporate your suggestion.

We look forward to welcoming you back at The Visaya in your next visit to New Delhi.

Kind Regards,

Sunil Johar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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300 - 306 of 421 reviews

Reviewed 27 October 2012

Its a beautiful hotel situated in peaceful location. The enviroment was healthy. Interior decoration is very good especially rooms decoration, garden beauty and main restaurant room. Food prepration is also good mainly the breakfast. I find the staff is very caring and cooperative. All at my cost its a good experience to stay here.

  • Stayed: August 2012, travelled with friends
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4  Thank Salil909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-thevisaya, General Manager at The Visaya, responded to this reviewResponded 2 November 2012

Dear Guest,

Thank you very much for your valuable comment.

I am delighted to note that you liked the interiors and services of the hotel. Your positive feedback on the breakfast is very encouraging. Our efforts are always aimed at creating unique and memorable experiences for all our guests with attentive and personalized service. It is a matter of pride to know that you experienced attentive service throughout your stay. Thank you so much once again for sharing this with us.

We look forward to welcoming you back at The Visaya in your next visit to New Delhi.

Kind Regards,

Sunil Johar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2012

A concept hotel which captures the very essence of peace in this bustling city of Delhi. I strongly recommend this hotel to anyone to experience the wonder of tranquility of the "mantras" amidst the hustle and bustle of the city. Comfortable and beautiful rooms which always is accompanied with a smile from the staff.

If I had to pick hard for some room of improvement - Free wifi would be much appreciated. I think its common courtesy as well as a standard procedure nowadays expected from a hotel of your magnitude.

  • Stayed: September 2012, travelled solo
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4  Thank gl0bal_child
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-thevisaya, General Manager at The Visaya, responded to this reviewResponded 26 October 2012

Dear Guest,

Thank you very much for your valuable comment.

I am delighted to note that you liked the interiors & services of the hotel. Your feedback is noted and it encourages us to pledge ourselves to better guest experience & services.

We look forward to welcoming you back at The Visaya in your next visit to New Delhi.

Kind Regards,

Sunil Johar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2012

Having stayed in many hotels across India, the Visaya was the most beautiful hotel of all. Rooms, interiors plus the garden and restaurant room are beautifully designed and decorated. A delight to stay in. The hotel is small what I found a nice change to these anonymous chain hotels. Breakfast I found good average but then sitting in the breakfast room or garden is an extra point. The small gym in the top is nice, too. A big plus is the location of the hotel. Close to the airport but also close to the next metro station (ca. 500 metres) from which you have a direct link of 25 min to Gurgaon - or to central Delhi. Taking the metro in Delhi is much nicer (and cheaper) than going through the horrible road traffic. Frontdesk, otherwise very helpful, seemed not aware that this is a big plus of the hotel location and did not recommend the metro for going to Gurgaon right away. Will stay there again, definitely.

  • Stayed: October 2012, travelled on business
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Thank JohannesF23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-thevisaya, General Manager at The Visaya, responded to this reviewResponded 23 October 2012

Dear Sir,

Thank you very much for your valuable recommendation.

We are delighted to note that you liked the decor & location along with your stay & the services of the hotel. Your feedback encourages us to pledge ourselves to better guest experience & services.

I have also noted your feedback regarding the metro services and have personally reminded the reception staffs on actively offering the metro services also.

We thank you for your patronage and look forward to welcome you back to The Visaya.

Kind Regards,

Sunil Johar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2012

The Visaya has a great location in the Panchshil area of South Delhi. Convenient from the Airport, it is a reasonably nice and comfortable hotel. Rooms are reasonably large, and so are the toilets.

I was there for just one night, and chose the hotel because of its great location and reasonable price. The breakfast was ok - nothing to write home about, and also not at par with the rest of the services at the property.

What was annoying though is their accounting. I got an online rate of 3400 Rs, and they claimed t have charged 17 odd % Service Tax on the rack rate of Rs. 7500. All well and good so far - as many hotels in Delhi do that. But in reality, the invoice showed service tax on only Rs. 3400, and the rest of the amount was levied as a service charge. I.e. They claim to charge ST on the rack rate, but actually charge it really on the room rate. The difference, which they collect as tax - i.e. to be required to be paid to the government - is not really tax - it is just a fee that they pocket with cheap accounting tricks.

The misleading and lying is unfortunate. When I saw my invoice and quizzed them, they claimed it was tax - but yet, refused to write it as tax in my invoice! Eventually, some staff did accept that it was a common practice at this hotel and that most guests did not realize it... The difference is not huge - just about Rs. 400 - and they could just increase the room rate by that much - no one is going to select to stay elsewhere because of the small difference!

Btw, the restaurant has a small garden connected - very pleasing to sit and eat there.

  • Stayed: October 2012, travelled on business
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1  Thank kiranb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-thevisaya, General Manager at The Visaya, responded to this reviewResponded 16 October 2012

Dear Guest,

The content of your feedback regarding our accounting practice is of great concern to us. I sincerely regret that we failed to answer the tax enquiry satisfactorily.

Please be assured that the hotel does not deploy any accounting practice that results in such misrepresentation. We are a law abiding organization and fulfill all statutory obligations related to taxation and accounting practices. The service charges are not an income stream for the hotel, all earning thereof are distributed amongst the staff members.

We have taken your feedback very seriously. An explanation of our charges will be kept as a ready reckoner at the front desk. This will ensure complete transparency.

I have also noted your feedback regarding the breakfast not being on par with the rest of the services at the hotel .We would like to assure you that corrective action has already been put in place to improve this significantly.

We thank you for your patronage and look forward to welcoming you back to The Visaya.

Kind Regards,

Sunil Johar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2012

Centrally located boutique property in south delhi. It is convenient located from Airport, South delhi, central delhi and noida business/tourist districts! Comfortable rooms with attentive staff! Recommended

Room Tip: Take a room facing the back side towards panchsheel club
See more room tips
  • Stayed: July 2012, travelled on business
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2  Thank indiantrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm-thevisaya, General Manager at The Visaya, responded to this reviewResponded 26 October 2012

Dear Guest,

Thank you very much for your valuable comment.

Your encouraging comments regarding the staff is most appreciated and it has been communicated to all team members.

We look forward to welcoming you back at The Visaya in your next visit to New Delhi.

Kind Regards,

Sunil Johar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2012 via mobile

We stayed at Visaya for few days while we were in Delhi. Nice, comfortable boutique hotel. The rooms are spacious, clean and slightly modern. We stayed on the 2nd floor and in the morning, we could hear bit of noise from the traffic. Nothing annoying though. We had bit of issue with the room temperature. We were group of 9 people occupying 4 rooms. Though each room has its own temperature control, none of it seemed to be adjustable (it was always too cold). Other than that, it was a comfortable enough.

Service was very nice, staffs were helpful and friendly. Breakfast was included in our room charge. It was typical English breakfast with instant coffee included in the menu (there's small extra charge if you wish to have fresh black coffee or latte). We had dinner one night at the restaurant, and it surprisingly served very good Indian food. I won't recommed the mango lassi from the menu though (they apparently used mango juice instead of real fresh presed mango). But the Indian dishes are worth the try.

Overall, it was a nice quite comfortable hotel to stay in.

  • Stayed: August 2012
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1  Thank subterranean1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Visaya

Address: N- 82, Panchshila Park, New Delhi 110017, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Wheelchair access
Hotel Style:
Ranked #111 of 736 Hotels in New Delhi
Price Range: £54 - £100 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Visaya 4*
Number of rooms: 34
Official Description (provided by the hotel):
‘The Visaya’ is the premiere boutique hotel of New Delhi (India) providing a holistic and luxurious hospitality experience. Panchshila Park is a prime and centrally located area in heart of South Delhi, just 20 minutes away from domestic & international airports, enjoying convenient driving distances from every commercial, industrial and leisure zone of the capital city. ... more   less 
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