When you stay at this hotel in the Okhla district of New Delhi...
This relatively new member of the Crowne Plaza chain is very comfortable as one would expect, but their marketing promotions are baffling.
Case in point from my most recent stay is their Summer Special rates whereby the guest is rewarded with a better rate as the length of their stay increases, but only up to 3 days in 3-day chunks. Daily rates for 1, 2 n 3-night stays r Rs8000, Rs5000 n Rs4000 per night, respectively.
I was originally booked in for 6 nights at the 3-day special rate of Rs4000 per night, but I had to depart early n cut my stay to only 4 nights. Imagine my surprise to learn that I would be on the hook for Rs8000 for my 4th night (before complaining)!? The promotion provides each guest an incentive to stay longer, but only up to 3 days; not a min of 3 days for the best rate.
And it was an especially exasperating experience trying to reason w the Duty Mgr n Sales Acct Mgr about the illogical nature of this promotion.
Sigh... It is a nice property and a great value at any rate below Rs6000 per night. I will go back if I can get that rate again, but I think that I will be casting about for another hotel otherwise after this distasteful experience.
- Official Description (provided by the hotel):
- Crowne Plaza Today New Delhi Okhla is the latest internationally managed hotel in heart of South Delhi. Crowne Plaza Today New Delhi Okhla has won nine industry recognition awards for its outstanding service & food; the F&B facilities include authentic "Chinese Italian Restaurant – ChaoBella", "All Day Dining – Edesia", "Copper Bar & Lounge" "French Heart – The Pastry Lounge" and a host of meeting facilities. ... more less
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- Also Known As:
- Crowne Plaza Today New Delhi Okhla Hotel New Delhi