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“Superb comfort”

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Crowne Plaza Today New Delhi Okhla
Ranked #22 of 715 Hotels in New Delhi
Certificate of Excellence
Pune, India
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Superb comfort”
Reviewed 10 January 2014 via mobile

Crowne plaza at Okhla, Delhi is an immensely comfortable and pleasant hotel to stay at. Be it the grand reception lounge, the large sized rooms with every amenity provided, or even the overall ambience in the lift area / corridors / passages, this hotel definitely leaves a mark on you.
The bestest part of the whole crowne plaza experience is the lavish breakfast buffet comprising of almost every type of food possible. The staff are also very courteous and helpful in nature, thus adding to the overall experience.

Situated in close proximity to 2 metro stations, it's not even difficult to reach the place in case you are traveling directly from the airport!

Will definitely visit again soon....

Stayed November 2013, travelled as a couple
Helpful?
Thank Trip_Anchit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, 16 January 2014
Dear Trip_Anchit,

Thank you for taking the time share your pleasant and comfortable stay experience at Crowne Plaza Today New Delhi Okhla. Thank you for the wonderful words you have for our grand reception lounge, large well appointed guest rooms, amenities, ambiance and specially the lavish varied breakfast spread at Edesia – The Global Cuisine Restaurant.

We are happy to know our team members enhanced your guest experience during the stay and that you found us well located with metro stations in close proximity.

We look forward to having you back with us.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018
Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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875 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (125)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level 6 Contributor
230 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 7 January 2014

Stayed for 2 nights on a sightseeing trip. The hotel was comfortable, staff polite, room service good. We booked a driver for a day through the hotel and they were very helpful with suggestions on where we might like to go and an itinerary. Also had an airport and train station transfer through the hotel. Our stay was great, wouldn't hesitate to recommend it or stay again. Some people have commented that the location isn't great. If you want to go wandering around yourself then it's not an area with anything close-by. With a driver booked through the hotel this was no problem.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EzzOM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, 16 January 2014
Dear EzzOM,

Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla amongst many options available to you in New Delhi. We are delighted to know you had a nice sightseeing trip and liked our team members, room service and specially the concierge services.

Thank you for recommending us. We look forward to having you back with us.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018
Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
83 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 4 January 2014

Stayed overnight on transit at Delhi airport. Holiday Inn near the airport was full and being an ardent IHG gold member stayed overnight at Crowne plaza Okhla.

Excellent service all round except check-in . Not recognized as IHG gold member and check in was mediocre .

Had booked 2 family rooms but on check out was informed that IHG india only gives reward points to main member stay and not second room. I understand if the second room was booked for guests , relative or friends but this was one family of 4 adults split into 2 rooms.

Chinese and Italian restaurant food was excellent.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AGM-MARTZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, 16 January 2014
Dear AGM-MARTZ,

We recognize you as our esteemed IHG Rewards Club Member. Thank you for choosing to stay with us overnight on transit to New Delhi. Thank you for the encouraging words you have for our service and specially our multiple awards winning restaurant - ChaoBella. We have noted your feedback with regards to check-in / check-out not being up to your expectation. We have shared the same with our Front Office Manager and are certain you will experience a difference in your future visits.

We hope either your work or a holiday brings you back to Delhi soon and we get the privilege to serve you again.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018
Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level 3 Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 January 2014

we stayed there for 2 nights (Dec 24-25) and we arrived from airport in mid night @ 3 am but the check-in was smooth, and the receptionists were welcoming us. The rooms were clean and the bathrooms were great with warm water available. The breakfast buffet is good and has various choices. My only comment was the location because it was out of the city somehow, but I would recommand this hotel for those who will travel to other cities like Agra or Jaipur because they will avoid travelling from inside the city, and the hotel is linked to the highway :)

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Layla_AlQatta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, 16 January 2014
Dear Layla_AlQatta,

We are very happy to know you had an excellent stay at the Crowne Plaza Today New Delhi Okhla and had a smooth check-in at 3 am.
Thank you for the kind words you have for our reception staff, well appointed guest rooms, bathroom and specially the breakfast. Our strategic location provides an ideal base for guests’ travelling for business or leisure with key tourist attractions and commercial hub with in close proximity to the hotel.

Thank you once again for recommending us. We look forward to having you back with us.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018
Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 1 January 2014 via mobile

Good rooms. Clean and well decorated, very business like.
Poor location for tourists. 1hr from any touristy stuff.
Expensive bar and buffet.
Restaurant a la carte expensive but well cooked and tasty.
Good service levels from staff.
Wifi extra charges (expensive)

Stayed December 2013
Helpful?
2 Thank AnandKothari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, 16 January 2014
Dear AnandKothari,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of your valuable comments and will use these to monitor and improve the quality of services we offer to our guests.

Again, thank you for sharing your thoughts and we hope that you would consider us again on your next travel.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
1 review
Reviewed 27 December 2013

A great hotel with extremely courteous front office staff. Facilities were well maintained with amenities at hand. I specially enjoyed my dinner - with a big thank you to the chef who took great care in catering to my taste. One of the best part of this hotel is the reasonable pricing it has apart from its great service it accords. An area of oppurtunity i would recommend is having greater options on their breakfast spread. I have experienced great many hotels in the course of my travel and this one too, is highly commendable. Thank you.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 3574rainbow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, 16 January 2014
Dear 3574rainbow,

Thank you for choosing to stay with the Crowne Plaza Today New Delhi Okhla amongst many options available to you in New Delhi. We are happy to know you had a great stay experience and found our front office team members extremely courteous.

Thank you for appreciating the well maintained facilities with amenities and specially the dinner experience. We are delighted that our Chefs understood and catered to your taste buds adding to the guest experience.

We are pleased to learn that you find us reasonable priced. We have noted you valuable feedback with regards to the breakfast spread and shared the same with the Executive Chef. We are certain you will experience a difference in your future visits.

Thank you once again for all the encouraging words and specially recommending us.
We look forward to having you back with us.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018
Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level 5 Contributor
37 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 December 2013

We stayed two nights at this hotel. Found front office staff, bar staff and conceirge very helpful. Bedroom was fine. Loved the pool, with the lights over Delhi at night. It was the one depth (around 1.2 m). We are vegetarians and enjoyed the food, also the deserts. In the restaurant, we were overcharged for drinks, we had not been given a receipt. We had to query it twice before we got a refund. As others have mentioned it is a long way out, and it took 1 hour in traffic to get into the centre and is beside a very busy road. The atm machine is around the corner from the hotel near a garage. I have dropped one for location. Did not use the spa.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drew4912
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlaza_Okhla, Public Relations Manager at Crowne Plaza Today New Delhi Okhla, responded to this review, 23 December 2013
Dear CaitlinDublin,

Thank you for taking the time to write for Crowne Plaza Today New Delhi Okhla. We are pleased to know our front office, bar, concierge team were One Step Ahead during your stay and delivered great service. Thank you for the wonderful words you have for our food and beverage offerings and pool side. We have noted your feedback with regards to the beverage settlement and our certain you will experience a difference in your future visits.
Crowne Plaza Today New Delhi Okhla is located in the heart of South Delhi, 10 miles from the city centre. We do hope we get the privilege to serve you soon.

We look forward to welcoming you.

Warm Regards,

PALLAVI SINGH
MARKETING & COMMUNICATIONS MANAGER

E: pallavi.singh@cpokhla.com T: +911146462000, 30981000
M: +919582227018
Crowne Plaza Today New Delhi Okhla
Plot No.1, Community Centre, Okhla Phase - l, New Delhi - 110020
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Today New Delhi Okhla

Property: Crowne Plaza Today New Delhi Okhla
Address: 1 Community Centre Plot No, New Delhi 110020, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Spa Hotel in New Delhi
#18 Luxury Hotel in New Delhi
#23 Romantic Hotel in New Delhi
#34 Business Hotel in New Delhi
#42 Family Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crowne Plaza Today New Delhi Okhla 5*
Number of rooms: 208
Official Description (provided by the hotel):
Crowne Plaza Today New Delhi Okhla is the latest internationally managed hotel in heart of South Delhi. Crowne Plaza Today New Delhi Okhla has won nine industry recognition awards for its outstanding service & food; the F&B facilities include authentic "Chinese Italian Restaurant – ChaoBella", "All Day Dining – Edesia", "Copper Bar & Lounge" "French Heart – The Pastry Lounge" and a host of meeting facilities. ... more   less 
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Also Known As:
Crowne Plaza Today New Delhi Okhla Hotel New Delhi

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