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Crowne Plaza Today New Delhi Okhla
Ranked #27 of 708 Hotels in New Delhi
Certificate of Excellence
Gurugram (Gurgaon), India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Value for money”
4 of 5 bubbles Reviewed 11 July 2014 via mobile

Value for money hotel in the heart of south delhi. Nice and clean. Chinese is a good restaurant. Front desk is efficent and so are rest of the staff. Not very far from Lajpat Nagar where I was visitng almost everyday

Stayed April 2014, travelled on business
Helpful?
Thank followme120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
razdan2013, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review, 16 July 2014
Dear Guest,

Thank you for staying at Crowne Plaza Today New Delhi Okhla.

I am pleased to note that all our facilities & services specially ChaoBella our award-winning restaurant was to your satisfaction.

My team joins me in thanking you for your commendation of our services and accommodations.

We are already looking forward to welcome you back again in the not too distant future.

Yours sincerely,

SHASHI RAZDAN DIRECTOR SALES & MARKETING
E: shashi.razdan@ihg.com M: +919582227001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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818 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 11 July 2014 via mobile

The hotel is the best choice for people who wish to stay connected to south delhi. Brand new, spic n span fascilities, super courteous staff, excellent food. Rooms are spacious and comfortable. All in all a fantastic experience. Would highy recommend .

Stayed July 2014, travelled on business
Helpful?
Thank Prashant A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
razdan2013, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review, 16 July 2014
Dear Guest,

It is wonderful to read the heartwarming endorsement of The Crowne Plaza Today New Delhi’s unique features and staff services.

A big thank you for recommending Crowne Plaza Today New Delhi Okhla, as it is personal recommendations that are of the highest value to us.

We hope to being of service to you again in not too distant future.

SHASHI RAZDAN DIRECTOR SALES & MARKETING
E: shashi.razdan@ihg.com M: +919582227001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, TX
Level Contributor
278 reviews
263 hotel reviews
common_n_hotel_reviews_1bd8 464 helpful votes
3 of 5 bubbles Reviewed 7 July 2014

Have NEVER been subjected to an experience like this one. Am a Platinum Elite Member of InterContinental Hotels, which includes Crowne Plaze, Holiday Inn, Express etc. Reserved a 1 bedroom suite on the IHG website, & was given a 1 bedroom suite upon check-in. Staff could not have been more accommodating & pleasant, & eager to provide service. Used their car/driver service 3 times & very pleased. Restaurant/bar service excellent. Housekeeping great & the accommodation quite acceptable. So there would have been no complaint about this hotel, until checking-out. Noted on the bill a charge labeled "Luxury Tax 10%" which was next to our nightly rate of 7,150 INR. As such, 10% would have been 715, not 1800. And this same 1,800 "luxury" tax was added for 3 nights for a total of $90 USD. When I questioned this, the front desk clerk called her "manager" who came to the front desk & stated: "We upgraded your room". When I pointed out that they HAD NOT upgraded our room, since we had been assigned precisely the accommodation we had reserved, he replied a 2nd time & then a 3rd time "we upgraded your room". Hotels do periodically upgrade guest rooms, especially for their most frequent guests, & I am a Platinum Elite with InterContinental Hotels & get frequent upgrades. However, voluntary upgrade by hotels DO NOT translate into some type of higher charge to the guest, since hotels do so "voluntarily". When I mentioned this, the front desk manager then stated that "all hotels in India charge a luxury tax on the highest rack rate for the room assigned". A first for me after traveling to 100+ countries, & having already spent 2+ weeks at other InterContinental properties in India, which I pointed out. He then stated that is was only in New Delhi. When I provided the printed copy of the Crowne Plaze reservation confirmation, the then stated that the printed confirmations from the hotel website were NOT correct & they DID NOT have to honor them. Really? He told me that the "regular rack rate" for the room I was in was $300 USD, so I was being charged 10% of THAT rate (1800 INR), even though that IS NOT the rate I had booked online, NOR was it the rate confirmed & sent to me by Crowne Plaze --- NOR was it the tax rate listed on the printed reservation form. As such, I was charged a 10% Luxury Tax for room rate which I did NOT reserve, & which was NOT what was on the printed confirmation sheet from Crowne Plaza. Definitely a first for me in thousands of hotel visits, & should be a heads-up to guests who might consider this property when visiting New Delhi. Great property. Great Staff. Horrible Front Desk Management. Be forewarned!
Otherwise the property is about 45 minutes from Delhi Airport, & there is basically zero in the immediate area. Nowhere to walk & eat, have a drink or shop. You are just stuck in the middle of nowhere unless you are in that area for business. Nothing wrong with the property as long as you know where it is & what to expect ---- except for the "luxury taxes" on room rates you did not book or have confirmed.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank smvhou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
razdan2013, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review, 10 July 2014
Dear Guest,

Many thanks for choosing Crowne Plaza Today New Delhi Okhla for your stay.

I appreciate you taking the time to rate us on Trip advisor.

It concerns me immensely that you left our shores with a negative impression, I have made a note of your feedback about your check out experience and miss-communication at our end and definitely it could have been handled in a way better manner. I would like to apologize for the inconvenience caused during your stay. We do take great care that our esteemed guests don’t face any inconvenience, so on this occasion an acceptable standard has clearly not been met, and we have not succeeded in meeting your expectations.

Customer feedback has always been an integral part of our learning curve, understanding and catering to the needs of the esteemed guests.

We duly appreciate your feedback and the same has been taken care with the concerned HOD and corrective measures have been taken by him. Also, I would like to share with you that we are imparting training to our team members on guest handling to ensure the same is not repeated in future.

To restore your faith back into our brand promise, Great Hotels Guest Love, you would treat this as one odd incident and would come back and stay with us. We complete acknowledge and value your patronage towards us and being a platinum member.

I trust, and we look forward to have you staying with us in the future and allowing us to take care of you the manner that you so rightfully deserve.

Thank you once again for your valuable feedback and time.

Assuring you the best of attention and service at all times.

Warm regards,
SHASHI RAZDAN - DIRECTOR SALES & MARKETING
E: shashi.razdan@ihg.com M: +919582227001
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, Northern Ireland, United Kingdom
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 4 July 2014

I stayed here recently for three nights while working fairly nearby and was very impressed with the restaurant (I didn't try the Chinese / Italian downstairs) - the selection of food was fantastic.

I also used the gym, which was pretty good as hotels go (plus points - bench and dumbbells, negatives - heaviest dumbbells are 20 kg and there is no squat rack / Smith).

I also had a massage, which was very reasonably priced.

Can't comment on breakfast because I don't eat breakfast.

Room was high quality and quiet.

Would look forward to staying here again if I need to work in Delhi.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamesWainwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
razdan2013, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review, 9 July 2014
Dear Guest,

Thank you for staying at Crowne Plaza Today New Delhi Okhla.

I am pleased to note that all our facilities and award-winning restaurants were to your satisfaction and we have taken a note about certain Gym equipment's.

My team joins me in thanking you for your commendation of our services and accommodations.

We are already looking forward to welcome you back again in the not too distant future.

Yours sincerely,

SHASHI RAZDAN DIRECTOR SALES & MARKETING
E: shashi.razdan@ihg.com M: +919582227001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 4 July 2014

Stayed for a night recently on a business trip to Delhi. Check in was a breeze, special mention of the curtsey and welcome given by Marcus Cardoza at the front desk. Also he quickly mentioned all the benefits of being a IHG Rewards Club member.
Room was large, immaculately clean. Breakfast had a wide spread and service was good. Will certainly stay again here on my next trip. Good security at the outer gate and lobby as well.

Room Tip: Request for a room with no connecting door to another room. this will be ideal if you want total qui...
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 135a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
razdan2013, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review, 7 July 2014
Dear Guest,

It was a pleasure to be of service to you and a heartfelt thank you for the glowing appreciation of our features and staff services.

I am happy to know that our seamless check-in upon arrival was a success and that we were able to uphold our service promise throughout the remainder of your stay with us. Great to hear that Marcus Cardoza gave you a well brief about the benefits of being a IHG Rewards Club member.

Your wonderful review is the true testament to our daily efforts and the team at The Crowne Plaza Today New Delhi Okhla and I am looking forward to welcoming you back as our patrons soon.

Warm regards,

SHASHI RAZDAN DIRECTOR SALES & MARKETING
E: shashi.razdan@ihg.com M: +919582227001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

Though okhla is not a great place to stay, its conveniently located if you have work on either sides of
Delhi - Gurgaon and Noida.
Staff is very helpful, good food, especially buffet dinner : Variety of stuff to eat
Rooms are nice and spacious.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank agexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
razdan2013, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review, 7 July 2014
Dear Guest,

Thank you for sharing your wonderful review with us and I am happy to learn that you enjoyed your stay with us.

It is a pleasure to read your compliments on our overall facilities and staff services. Our award-winning culinary team is also happy that you liked our food & beverage offerings during the dinner and thank you for that.

I appreciate your kind comments on your experience at Crowne Plaza Today New Delhi Okhla and look forward to welcoming you back soon.

With best regards,
SHASHI RAZDAN DIRECTOR SALES & MARKETING
E: shashi.razdan@ihg.com M: +919582227001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
INDIA
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

Always thought that Crowne Plaza was a business hotel but staying with the family was a welcome surprise. Inspite of the lavish buffet the Chef was more than happy to serve whatever we could think of. The entire hotel smells fresh. If you enjoy Japanese cuisine you will feel you are food heaven. The level of hospitality is better than what you have experienced in some of the best properties in India. Would love to visit again. Would like to specially mention Mr Nitine Soni, Chef Amit, Chef Dharmendar, Abhimanyu, Ashwani Goela.....

Room Tip: Suites are excellent for families
See more room tips
  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VIKRAM V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
razdan2013, Director of Sales at Crowne Plaza Today New Delhi Okhla, responded to this review, 26 June 2014
Dear Guest, At the onset, I would like to thank you for choosing Crowne Plaza Today New Delhi Okhla as your preferred hotel to stay in the Capital city of Delhi. We are really delighted to receive your kind words about our hotel facilities, staff and restaurant & food variety. we have shared your comments with our entire team members. Your encouragement motivates us to continue to perform at the high standards, which are expected of us.
Thank you once again and we look forward to having you back with us soon. Warm Regards, SHASHI RAZDAN DIRECTOR OF SALES & MARKETING E: shashi.razdan@cpokhla.com M: +919582227001
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Today New Delhi Okhla

Property: Crowne Plaza Today New Delhi Okhla
Address: 1 Community Centre Plot No, New Delhi 110020, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Spa Hotel in New Delhi
#19 Luxury Hotel in New Delhi
#23 Romantic Hotel in New Delhi
#34 Business Hotel in New Delhi
#42 Family Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crowne Plaza Today New Delhi Okhla 5*
Number of rooms: 208
Official Description (provided by the hotel):
Crowne Plaza Today New Delhi Okhla is the latest internationally managed hotel in heart of South Delhi. Crowne Plaza Today New Delhi Okhla has won nine industry recognition awards for its outstanding service & food; the F&B facilities include authentic "Chinese Italian Restaurant – ChaoBella", "All Day Dining – Edesia", "Copper Bar & Lounge" "French Heart – The Pastry Lounge" and a host of meeting facilities. ... more   less 
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Also Known As:
Crowne Plaza Today New Delhi Okhla Hotel New Delhi

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