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“Excellent hotel, far from tourist attractions!”

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Crowne Plaza New Delhi Rohini
Ranked #20 of 716 Hotels in New Delhi
Certificate of Excellence
New York City, New York
Level 3 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Excellent hotel, far from tourist attractions!”
Reviewed 1 December 2011

This is truly a 5 star hotel, seems more like a New York or London hotel than one in India! Rooms are modern and super complete (somewhat small, but very tastefully decorated) and which all the amenities you need (iron, minibar, electric kettle, coffee & tea, in-room safe, plenty of closet space, hair dryer, toiletries). Beds are extremely comfortable, linens very nice too. Great shower and separate tub.

Internet is on the expensive side (INR 750 per day), and like in any classy hotel, they charge you for EVERYTHING. Food was great, their coffee and chocolate place at the lobby is delectable (but on the expensive side). Our friends raved about the gym and spa, but we didn't get a chance to go. Staff overall is very friendly.

Location is great for business travelers apparently (lots of them there), but for tourists it's a pain. Getting to Rohini from downtown takes a solid hour or 90 minutes by car, of which the majority of the time is spent sitting in traffic amid honking vehicles. Metro station is very close to the hotel (1 block), but it's almost the end of the line, so getting anywhere will also take at least 45 minutes, probably closer to 1 hour).

  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank quebad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madhurmadaan, Public Relations Manager at Crowne Plaza New Delhi Rohini, responded to this review, 6 December 2011
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini !!

Thank you for taking out time and sharing your valuable feedback with us. We are overwhelmed with your motivating comments and have shared them with our hotel team.

We are glad to know that you were impressed by almost all the facilities of the hotel and appreciated our warm hospitality. Since we don’t enjoy the comfort of being closer to the airport, we would like to mention that our hotel is strategically located in North West Delhi and is well connected by road and Delhi Metro.

We look forward to welcoming you again, very soon!

Best Regards,
Madhur Madaan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Peterborough, United Kingdom
Level 5 Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 10 November 2011

The Hotel was truly a 5* experience. Our room was big with all we needed.
The restaurants were good quality and lots of choice coupled with room service being excellent. Also an Excellent bar with free nibbles.probably one of the nicest bars I have ever been in.

The health facilities were good.However it was disappointing that the Sun did not shine on the pool area after 11 am and it was 31degrees!

Security was good and liked the idea of using a key in the lift to go up.

We walked to the shopping center over the way but a taxi can take you into Old Delhi if you want.

All in all we loved it.

I would recommend this hotel to business or leisure travelers

Room Tip: Corner rooms seem the biggest.
See more room tips
  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 50sandrelax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madhurmadaan, Public Relations Manager at Crowne Plaza New Delhi Rohini, responded to this review, 17 November 2011
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini !!

On the behalf of the hotel team, let me thank you for your encouraging feedback. We are glad to see that you enjoyed your recent stay with us and our dedicated team looked after your needs.

We look forward to welcoming you again at the hotel, very soon!

Best regards,
Madhur Madaan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level 4 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 November 2011

We stayed at the Crowne Plaza Rohini for one night. After two weeks in West Bengal, we need some rest, and spent much of the time in the hotel. We asked for a late check-out, and they allowed us to stay until 3pm at no extra charge.
This hotel is very new, and very, very nice. This is a comfortable hotel by any standards, and an outstanding compared to some we stayed in whilst in India. Our room are spacious and comfortable, with nice features like a walk-in wardrobe. The hotel has great facilities including a gym, a spa and a pool. We had dinner and breakfast at the hotel and both were of a good standard and variety.
The staff were extremely helpful, from the driver who met us at the airport, to the reception staff, to the IT staff who came to our room, because I couldn't get my laptop working on the internet.
We would definitely stay there again. It was a good experience.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Houndsoft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madhurmadaan, Public Relations Manager at Crowne Plaza New Delhi Rohini, responded to this review, 8 November 2011
Dear Guest,

Greetings from the Crowne Plaza New Delhi Rohini !!

We express our sincere gratitude for your valued comments on your recent visit at the hotel. We are delighted to know that our hospitality met your expectations and provided you a comfortable stay. Your feedback has been very well received by our team members and I take this opportunity to thank you on their behalf.

We look forward to serving you again, very soon.

Best regards,
Madhur Madaan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 4 November 2011

I stayed at this property for the night of 29th Oct 2011.
As expected the property is nicely loated and carry forwards the name of Crowne Plaza in a good way.
Aptly appointed and spacious room with a nice ambience.
However, following trouble points are a must for me to mention :-

1. Being a Priority Club member, I happen to be entitled for a welcome letter, drinks(soft bevrges), and a special amenity to be present in my room. The drinks came after 30 min of my being checkd in, the amenity(some fruits) came after my reminding the reception of it, and the letter( which ideally is handed over at the very time of checkin, was rushed to my room after my call !!

2. The elevators in the property have to be swiped with the room key in order for some one to operate them, as common with any worth saying property. But then,
with the room, come "2" keys, dnt they.
Perhaps Crowne Plaza doesnt understand that. I realized that they had given me only one key(card) to my room, only when my brother wanted to visit the gym !
I called up the reception, and the lady said " Sir we only provide one key in the room".
To me this is totally absurd !!!
So everytime one of the occupants need to move around, the other needs to remove te key from the room, escort his comapnion to the elevator lobby !!!
Are you guys freakin kiddin me, was my reaction to the lady.
She then arranged for an extra key after my insisting tO do so.

3. I had requested for an ash tray at the time of check-in. To my surprise, after an hour of my being in the room, I was still chasing these guys for a simple request of an ash tray !!!

4. The food is terrible. I cant comment on the food. I have no words !!

So, a superb infrastructure being let down by "we dnt care & dnt care to think" service and baddddd food.

Anurag

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnuragArora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
madhurmadaan, Public Relations Manager at Crowne Plaza New Delhi Rohini, responded to this review, 14 November 2011
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini !!

We thank you for choosing to stay at our hotel and experiencing the services. However, please accept our sincere apologies for the discomfort caused to you.

Please be informed that we have taken a serious account of your inconvenience and have discussed it internally. We would like to mention here that as a practice, we have two keys for each room for the guest. In your case, since the reservation was for a single person, our Front Desk provided only one key but when the second guest checked-in, we were equally prompt in offering the second key.

Since we respect all our esteemed guests, we would like to assure you that our team won’t leave any stone unturned in providing a comfortable and memorable stay at the hotel.

We humbly request you to view this incident in isolation and give us another opportunity to showcase our warm hospitality and efficient service. We look forward to welcoming you and your family, very soon!

Best regards,
Madhur Madaan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 18 October 2011

on 17th October, 2011 We had gone to Spice Art in Crowne Plaza Hotel, Rohini for Dinner.

Despite telling the captain that we need some spicy food. He again served the boiled food with no salt and spices.

despite paying 17000 Bucks we were losser as there attitude was that we have to eat for free and they serving langar.

PLEASE PEOPLE AVOID THIS PLACE

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank sandeepgupta2104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaRohini, Public Relations Manager at Crowne Plaza New Delhi Rohini, responded to this review, 27 October 2011
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini !!

It is very unfortunate that your experience at our hotel wasn’t up to your expectations.

We sincerely apologise for the inconvenience caused to you. We would like to assure you that your concern has been taken up very seriously by our team and we’ll take all measures to improve upon the same.

We humbly request you to consider this in isolation and give us an opportunity to showcase our warm hospitality to you and your family.

We look forward to welcoming you.

Best Regards,
Madhur Madaan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 October 2011

Duty Manager Mr Karan was rude with my wife and insulted her . We had a scary experience on fourth floor. It ws pitch dark and the lights in the lift went off too. There was no help nor any signages. Lift took us from the first floor Spice Art Restuarant to the fourth floor (gym area) freely without any restrictions at 10.00 pm. When we came down to share he scary experience, he rudly stated - "You were not supposed to go there at this hour in the night. We waited for an hour to register our concern which even the customer care declined quoting "Mr Karan i sthe seniormost - we have to listen to him". Mr Karan came down heavily on wife stating " getting hyper will not help you". He presented lame excuses like " It is very expensive to run a hotel like this- we cannot keep a floor lit up just because one or two people will want to visit it".He behaved defensive and very blunt all the time.We left disheartened. A very good birthday party in SPICE ART completely spoilt by an arrogant duty manager giving a beating to hotels's image.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
7 Thank dineshsatyakiran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaRohini, Public Relations Manager at Crowne Plaza New Delhi Rohini, responded to this review, 18 October 2011
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini !

Please accept our sincere apologies for the inconvenience caused during your recent visit at our hotel.

We would like to assure you that we have taken a due note of your feedback. We humbly request you to view this incident in isolation and give us another opportunity to extend our warm hospitality.

We look forward to welcoming you and your family, soon.

Best Regards,
Madhur Madaan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 4 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 September 2011

I visited the hotel 2 days ago and never seen such a warm welcome , very friendly and helpful staff. Restaurants are amazing spice court and mosaic . I will say that staff is excellent and like to visit the place again. thank you guys for a great stay

Room Tip: i stayed in superior room and it was nice
See more room tips
  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MohanJodero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrownePlazaRohini, Public Relations Manager at Crowne Plaza New Delhi Rohini, responded to this review, 1 October 2011
Dear Guest,

Thank you for sharing your valuable feedback with us. It is a great pleasure to know that our warm hospitality and services were highly appreciated by you and your friends.

We assure you the best of our services at all times. Please give us an opportunity to welcome you and your near ones at Crowne Plaza New Delhi Rohini again!

Best regards,
Madhur Madaan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza New Delhi Rohini

Property: Crowne Plaza New Delhi Rohini
Address: Twin District Centre, Sector 10, Rohini, New Delhi 110085, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 716 Hotels in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crowne Plaza New Delhi Rohini 5*
Number of rooms: 183
Official Description (provided by the hotel):
A promising landmark of North West Delhi, Crowne Plaza New Delhi Rohini offers facilities and amenities ensuring seamless conduct of business requirements, by extending warm service to business and leisure travellers. The hotel has 50,750 sq. ft. meeting space, one of the largest in Delhi/NCR, with an attractive choice of indoor / outdoor venues. These venues are ideal for conferences, events, weddings and other social functions accommodating up to 2000 people. The 183-room hotel offers modern in-room facilities along with a wide range of dining and relaxation options. The hotel has an award winning Indian specialty restaurant, Spice Art, an all-day dining restaurant, Mosaic, a bar ConneXions with an exclusive wine cellar and a pastry shop, Deli. It also has a relaxation spa, Adya (specializing in Asian and European therapies) comprising of therapy rooms, a unisex salon, a well-equipped gym and an outdoor swimming pool. The hotel's close proximity to shopping complexes, local entertainment attractions and educational institutions makes it the North West Delhi’s preferred destination to meet and celebrate. ... more   less 
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