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“Good comfortable hotel”

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Crowne Plaza New Delhi Rohini
Ranked #27 of 715 Hotels in New Delhi
Certificate of Excellence
Mumbai
Level 5 Contributor
60 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Good comfortable hotel”
Reviewed 9 April 2013

I found the hotel very good for the price. The room was very well designed and decored. The bed was confortable and the bathroom was neat. I tried the food, which was very tasty but expensive given the location. All in all, a good experience. The only thing I didn’t like was the lock on the door, which would not open unless physically assaulted.

  • Stayed April 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suvabrata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, 17 April 2013
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini!

We thank you for choosing to stay with us and taking out time for sharing your feedback. We are delighted to know that you liked the interiors and comfort of the rooms and the food at our restaurants. Please accept our sincere apologies for the inconvenience that you faced with the room door handle.

Wishing you good luck in all your future endeavors and we look forward to welcoming you back, soon!

Thank you.

Best regards,
Ranjan Banerjee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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551 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (111)
Date | Rating
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English first
Level 4 Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 April 2013 via mobile

We booked this hotel for my family n friends. Around 130 rooms in total for three nights. No complaints as the rooms were good, food was good n services reasonably good. Only five star hotel in our area so we had no choice also. But if you are booking that many rooms and banquets for your functions be sure to get a PCMR card made before hand as I also did but in my case the hotel staff made a big blunder and made a personal priority club card in which u get points only for ur stay. In a priority club meeting room card u get points for ur complete money spent on food, banquets, rooms etc. so I was looking around 150000 points and an automatic up gradation to platinum membership. Now the staff don't pick up my call Miss Sonia Batra. So just a warning before u book this hotel make this point very clear as its ur money and these points could have been redeemed for stays across the globe for atleast 5-6 nights.

Other wise didnt have any problem with the stay in the hotel.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Piyush123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, 9 April 2013
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini!

We thank you for taking out time to share your feedback with us. We are happy to know that you liked the rooms and the service. With regards to your PCR/PCMR comments, allow me to share a few terms and conditions applicable to qualify for PCMR points:
- The PCMR points cannot be earned automatically. The Priority Club Meeting Rewards members must provide their Priority Club Meeting Rewards membership number at the time the meeting contract is signed to earn points.
- Contracting of the entire event is to be done under one name to earn points.
- The maximum number of points you can earn is 60,000 points per qualified meeting.

We hope that would resolve your grievance. Please give us an opportunity again to welcome you and your family and friends, soon!

Thank you.

Best regards,
Ranjan Banerjee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 March 2013

Building is relatively new, clean and well maintained. Location is ok, if you have a reason to be in this area. Metro station is about 10 min walking distance so I assume you can take a train easily, we did not get a chance to try metro. Shoppers stop is at the ground floor and there are two other malls close by. We liked the restaurant and public areas in the hotel, rooms were spacious too.

Overall, we would have enjoyed the experience but there were some basic issues. I needed the internet connection to get some urgent work done, it took them more than 3 hours of trial and error to get it working. Even then it was going on/off and I had to keep on trying to make it work. Another big issue was the air-conditioner. We called four times in three days to get it fixed, every time some one would show up and act like they were fixing it but after couple of hours we would discover that nothing changed. Twice, they tried to argue that it was working and the setting was wrong- basically they implied that it was a user issue and there was nothing wrong with the A/C. They offered to switch the room on the very last day of our stay but we decided not to go through the trouble of moving our stuff. I can't imagine how we would have survived if this would have been summer. People were very responsive to our calls regarding both the internet and A/C issues but at the end of the day, neither worked to our satisfaction and it ended up being an uncomfortable stay. Without these two issues, I would have given them a ranking of 4.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KamJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, 4 April 2013
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini!

We thank you for your feedback and bringing this to our notice. We apologise for the inconvenience that was caused to you during your stay, regrettably we could not deliver our set standards of service. We will take necessary actions and we promise to deliver beyond your expectations the next time.

We hope you would give us a chance next time when you are in the city. Look forward to welcoming you again!

Best regards,
Ranjan Banerjee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woking , Surrey
Level 3 Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 17 March 2013

WE stayed here for 2 nights in February. On leaving to catch the bus to Agra, we ordered a taxi. We pointed out the location of the terminus on the map to our driver (there are two terminuses). Firstly he took us to the wrong terminus. Then he had difficulty finding the second one. At last we found it. A small puppy was sleeping across the little mud road entrance to the terminus. It did not move - SO OUR DRIVER RAN IT OVER DELIBERATELY. Its screams will last with my daughter and I forever. It howled and howled in agony. It was awful. Yet the driver did not even acknowledge it to us. My daughter was shaking and it tears. I was shaking too.. WE could not wait to get out of that taxi. No remorse, nothing. For a five star hotel this was shocking. Also the fact that he did not know where Delhi's main bus terminus was is hardly good news. We were not picked up at the airport either despite three emails, arriving at midnight from a long flight. We found a taxi but it was an unsettling experience arriving in a new country.

Room Tip: You get placed in a room..what is all this 'choose a room'?
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  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Burnsie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, 18 March 2013
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini!

Thank you for taking out time and sharing your valuable feedback with us. We sincerely apologise and deeply regret on your stay not being a comfortable one. We would like to inform you that our car rental services are outsourced from a third party vendor and we have taken your feedback very seriously. Thank you for bringing this issue to our notice.

We request you to give us an opportunity to improve on our services and serve you better the next time.

Best regards,
Ranjan Banerjee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 5 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 13 March 2013

When i landed in Delhi and asked the taxi driver about the distance to Crowne plaza, Rohini he said approx one and half hour ! But the drive was really worth as the hotel looked reall welcoming and right from the doorman to the reception team , the staff were really courteous. The check in process was also really quick with not much delay. Rooms are real spacey and chic. Beds are real comfortable and cozy. Not able to upload the photos as the memory chip got corrupted. i had the brunch in the Coffee shop and the food was real tasty ! Breakfast had a real large spread and we had to choose what to eat ! Great food in short ! After the 3 day stay at Crowne, I didnt feel like getting back ! There is a Shoppers' Stop adjoinign the hotel and also for the fun lovers, there is a Theme park on the left hand side of the hotel. Restaurants/ malls are within 3- 4km reach on the main road.

Room Tip: We stayed on the 12th floor and yes all the rooms are nice ! Choose any one !
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Garfield612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, 14 March 2013
Dear Guest,

Warm greetings from Crowne Plaza New Delhi Rohini!

We thank you for your valuable feedback and appreciating comments. We are really glad to know that you liked our product and services at the hotel. You motivating comments have been shared with the team. We look forward to welcoming you again, soon!

Best regards,
Ranjan Banerjee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madrid
Level 4 Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 March 2013

We booked through Hotwire which supposed to be a bargain price but when I later compared it with their regular rate it was just the same. Really it turned out to be a trap where we paid regular rate, were forced to come to another, remote side of the city and were treated all the way like we were second class customers.
On arrival they didn't even ask if we required a twin or a double room (Hotwire didn't give us option at the time of booking) and just wrongly assumed it was a double. We then lost half an hour while they were preparing another room for us.
The breakfast was not up to to a 5 star hotel and service neither. Quality is good but choice is limited. My table was cleared twice while I was bringing another breakfast item. I also ordered a double shot latte and received 2 big lattes...
In the morning they were trying to keep us hostages trying to force us to take their limousine service to the airport and refusing to call a local taxi. I just called my usual Delhi driver instead.
This pseudo 5 star hotel needs to learn that a true 5 star service is to give your guest what he wants and not to bleed him of his resources.
In one word, this hotel left me perplex...

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gromegrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, 14 March 2013
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini!

We thank you for taking out time to share your comments with us. We regret that your stay with us was not satisfactory and that you were not happy with the services.

We would like to inform you that the room rates are very dynamic and keep changing on a regular basis. Also, the concierge at the hotel offers a hotel cab for the safety and security reasons and for a better guest experience.

We take your constructive feedback as a way to improve our services through training initiatives. We hope that you would give us a chance to offer you our warm hospitality again.

Look forward to welcoming you.

Best regards,
Ranjan Banerjee
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Agra
Level 5 Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 March 2013

The crowne plaza rohini is a little far off from the main city but that is the only downside to the hotel.
The metro station is right outside the hotel and it connects to the city centre in 30-40 mins.
Have stayed here a couple of times and the price the hotel offers is unmatchable for any other hotel in its class in delhi.
The buffet served by the hotel is simply superb.
The rooms are nicely done up and have modern feel to it.
The beds are comfortable and i had a nice sleep.
The hotel staff is very good and the service levels are pretty decent
Apart from the location which is a little away from the main city nothing can be complained about the hotel.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TanmayB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranjan B, General Manager at Crowne Plaza New Delhi Rohini, responded to this review, 14 March 2013
Dear Guest,

Greetings from Crowne Plaza New Delhi Rohini!

Thank you for your valued comments. We are extremely delighted to know that you liked the hotel and that our team made your stay as comfortable as it can be. We appreciate your comments.

We look forward to serving you again.

Best regards,
Ranjan Banerjee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza New Delhi Rohini

Property: Crowne Plaza New Delhi Rohini
Address: Twin District Centre, Sector 10, Rohini, New Delhi 110085, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 715 Hotels in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Crowne Plaza New Delhi Rohini 5*
Number of rooms: 183
Official Description (provided by the hotel):
A promising landmark of North West Delhi, Crowne Plaza New Delhi Rohini offers facilities and amenities ensuring seamless conduct of business requirements, by extending warm service to business and leisure travellers. The hotel has 50,750 sq. ft. meeting space, one of the largest in Delhi/NCR, with an attractive choice of indoor / outdoor venues. These venues are ideal for conferences, events, weddings and other social functions accommodating up to 2000 people. The 183-room hotel offers modern in-room facilities along with a wide range of dining and relaxation options. The hotel has an award winning Indian specialty restaurant, Spice Art, an all-day dining restaurant, Mosaic, a bar ConneXions with an exclusive wine cellar and a pastry shop, Deli. It also has a relaxation spa, Adya (specializing in Asian and European therapies) comprising of therapy rooms, a unisex salon, a well-equipped gym and an outdoor swimming pool. The hotel's close proximity to shopping complexes, local entertainment attractions and educational institutions makes it the North West Delhi’s preferred destination to meet and celebrate. ... more   less 
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