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Fraser Suites New Delhi
Ranked #179 of 779 Hotels in New Delhi
Reviewed 17 August 2013

Selected the venue to celebrate my little lady's first birthday, must admit it was brilliant. Friendly staff, excellent food with great options.
All my guest loved the ambience and food. We had a great evening.

  • Stayed: August 2013, travelled with family
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1  Thank AmitRichaSood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShafaliC, General Manager at Fraser Suites New Delhi, responded to this reviewResponded 20 August 2013

Dear Mr.Sood,
We thank you for writing a review about our property and are delighted to know that we were able to meet your expectations and you enjoyed your stay with us.

We look forward to welcome you again on your next visit and assure you of a memorable stay.

Regards
Shafali R.Chopra
Resident Manager
Fraser Suites New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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241 - 247 of 317 reviews

Reviewed 25 July 2013

Me and my daughter stayed here for four nights altogether in march and april, before and after a road trip in Rajasthan and a trip to Pune. Nice and spacious rooms, clean. Nice with the kitchen facilities though we didn't use. It for other than tea and coffe making. Weused the wasking machine to get a few clothes clean for our travel home to Norway. The food in the restaurant was excellent and the staff very attentive. Over all a nice stay! My daughter enjoyed the smal rooftop pool, I enjoyed the sunveds there.

  • Stayed: April 2013, travelled with family
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1  Thank mamta66no
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShafaliC, General Manager at Fraser Suites New Delhi, responded to this reviewResponded 27 July 2013

Dear mamta66no,

Thank you for writing a review about Fraser Suites New Delhi, we are delighted to know that you and your daughter were happy with your stay with us and we were able to meet your expectations.

Our brand Fraser's Hospitality takes pride in providing each of our guests with a feeling of a 'Home Away From Home' and therefore each of our suites are equipped with complete kitchen facilities along with a refrigerator, washing machines, bath tubs ,shower cubicles in washrooms. Our larger suites have driers, dishwashers ,deep freezers and dining tables along with the living area so that our guests can get the feeling of being in one's own home.

I am glad to know that you and your daughter liked the food at our restaurant , enjoyed the pool at the roof top and were happy with our staff and services.

We look forward to having you stay with us again and assure you of a memorable stay with further increase in product and services.

Thank You

Regards

Shafali R.Chopra
Resident Manager
Fraser Suites New Delhi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2013

I stayed for 2 nights in Fraser Suites New Delhi, and I simply could not wait to get out of there. I was staying in room 705 starting 18th July, 2013. Our plane arrived at 4am in New Delhi so we arrived at the hotel and headed straight to bed. I woke up several hours later to the sound of mice. Yes mice!!!! I never saw them, but I could hear them running around above the false ceiling in the master bedroom's en-suite bathroom. It made me fearful of entering the bathroom at all after that.

The building is ultra modern, and the rooms are beautifully decorated, but I think someone forgot to close a duct somewhere which allowed the mice to enter the structure and access the area above the main bathroom in our suite.

I told my husband this incident, but since he did not hear the noise himself he was a bit skeptical. Then the following morning we woke up to the sound of a trapped fluttering bird this time- again above the false ceiling in the bathroom.

There were other problems with the hotel, such as it's remote location, poor air-conditioning in the hotel public areas, sub-standard restaurant etc. Still all this pales in comparison with the wild life that lives above the false ceiling of the main bathroom of room 705 in Fraser Suites, New Delhi!

Stayed: July 2013, travelled on business
1  Thank CairoMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShafaliC, General Manager at Fraser Suites New Delhi, responded to this reviewResponded 24 July 2013

Dear CairoMom,

Thank you for writing a review about Fraser Suites New Delhi, please accept my sincere apologies for the unpleasant experience at our property ,we deeply regret the inconvenience caused during your stay due to an overlook on our part which is certainly not the standard of our brand which is known worldwide for its excellence in service apartments.

We as a brand strive to give our guests the very best in hospitality and though unacceptable , this was a one off overlook on our part which would be taken care off and rectified .

It is unfortunate that this was not brought to our attention while you stayed with us as we would have surely taken remedial measures .We would request you to not form your opinion on this
one incident and would like you to experience our property again as you have expressed that you found our rooms to be beautiful.

We look forward to welcome you again with an opportunity to serve you better with improved product , food and services.

Thank you

Regards

Shafali R.Chopra
Resident Manager
Fraser Suites New Delhi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2013

Hotel / Property: (5 star) This is a very new, brilliantly constructed property with no downsides. Everything is new from floor to ceiling. You will feel like entering a 5 star hotel. Though its doesn't give luxury/royal like (Taj, leela etc) look, but neither does most of the 5 Stars. The hotel exteriors are very good except that they have a small park like thing, where grass can be worked up, and some sittings can be further improved. rest everything is very very nice.

Rooms: Now you will be flattered when you open the your room door with sensor touch and enter inside, Frankly speaking, you will not have seen a room like this before (at this price), Not even in The Ashoka. the rooms had everything, very big LED TV, a master Bed which was very nice, a side sofa, INDUCTION cooker, Oven, washing machine. and all the stuff you have in a normal hotel room.

Bathroom: 4/5: human nature to desire more and more. They had a brilliant bath tub, pls get me a Jacuzzi. rest everything was there, hand shower too.
rooms have a balcony too, but view isnt impresive, thanks to our govt.

games room, 5/5,,,,the golf thing is the star there... with table football.
swiming pool was a good offering too, ok size,...3ft. depth

Breakfast buffet...5/5, they had everything, you will love it... fresh too... very delicious...pls eat more.

dinner buffet 01/05...(paid 1100/-) its was pretty awful.. food selection was really bad... awful experience there....pls improve it..

Hospitality.... 10/5,,,,,Yes, 10/5...its that good, from guards to all people.. you can find this level of hospitality in many places, but you can rarely find a better hospitality than this,,Staff service was overwhelming...they gave us, without even asking complementary coffee in dinner buffet.

Check-out..3.5/5.... almost all hotels extend the check-out time till 2-2.30 very easily, they could have but didnt,... they could have done that..

Location 5/5 : 5 min walk from Mayur Vihar extention Metro station. Take a rickshaw for Rs.20/-
else their are already enough tips in other reviews.

Surroundings: Big Bazaar, at metro station itself, and a small shopping mall.

Overall Experience: i will come here again.

Room Tip: For Dinner or Lunch: Save money, get stuff from big bazaar, you have a kitchen in your room. Also s...
See more room tips
  • Stayed: June 2013, travelled as a couple
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Thank VikalpGupta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shafali464, General Manager at Fraser Suites New Delhi, responded to this reviewResponded 24 June 2013

Dear Vikalp Gupta,

Thank you for writing a review about Fraser Suites New Delhi,we are delighted to know that you have liked the property and enjoyed your stay here . Our brand Frasers Hospitality has won numerous awards in guest service excellence and it is a great feeling for the staff who are trained, to know that our guests are happy with our hospitality . We strive to make our guests feel that they are staying at a home away from home.

Please accept my apologies for the dinner buffet not being upto the mark and for not giving a late check out . Both these issues have been addressed with the respective departments and action taken to improve the same.

We look forward to welcome you again on your next trip to the city and assure you of a pleasant stay with improved product and services.

Regards
Shafali R.Chopra
Resident Manager
Fraser Suites New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2013

Excellent Customer service by front office staff, (Mr.Azeem).
Personal attention given by Mr. Azeem front office staff,
Felt at home Keep it up.

Facilities, are exceptional quality, will definitely recommend to others.
Hotel location and area are located conveniently.

  • Stayed: June 2013, travelled on business
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Thank Amjad_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShafaliC, General Manager at Fraser Suites New Delhi, responded to this reviewResponded 14 June 2013

Dear Amjad_13,
Thank you for taking valuable time in writing a review about our property and team at Fraser Suites New Delhi.We are delighted to know that you enjoyed your stay with us and found the location, property and staff upto your expectations.

Our staff takes pride in making our guests feel at home as it is the primary objective of the Fraser brand and when their name is remembered by our guests it is a great boost and motivation for them to do better.

Thank you for suggesting Fraser Suites New Delhi as the ideal place to stay in to all known to you. We look forward with pleasure to welcome you on your next visit to the city.

Regards

Shafali R.Chopra
Resident Manager
Fraser Suites New Delhi

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Reviewed 28 May 2013 via mobile

Very clean and comfortable hotel. Staff were incredibly helpful and food was a very high standard! Both room service and the buffet meals were amazing! Beds were very comfortable and facilities in the rooms were more than required and very modern. Pool is small but nice, the spa was pricey and didn't try anything there but it looked very nice. The location was the only downside, very poor area all around the hotel but security is very high and the drivers offered by the hotel were very good. Would be happy to stay again!

  • Stayed: April 2013
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Thank Travelbug8a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shafali464, General Manager at Fraser Suites New Delhi, responded to this reviewResponded 29 May 2013

Dear Travelbug8a,
Thank you for writing a review about our property,it was a pleasure having you stay with us.

Our team at Frasers is delighted to know that you enjoyed your stay here and were happy with our rooms and services.

We would be happy to offer you our spa facilities at a discounted rate on your next visit so that you are able to relax and enjoy your day.

We are also happy to know that you would stay with us again when you visit the city and we look forward to welcome you with further improvement in our product and services.

Thank you
Regards
Shafali R.Chopra
Resident Manager
Fraser Suites New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2013

Fraser Suites is a good place to stay when on business trips. The price is right, the facilities are premium and the service is exceptional.

They have a good planned food offering during breakfast and dinner, which can suit people of any tastes.

The rooms are airy, neat and clean, with facilities such as Bose entertainment systems, music dock for your phone, washer with dryer, well equipped kitchenette, fridge etc.

For the price that we normally pay, the place is phenomenal, as most hotels in Delhi will charge the same daily rate for a hole in the wall.

Room Tip: No comments here, most of the basic rooms that I saw were equally good.
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  • Stayed: April 2013, travelled on business
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Thank ArkanC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShafaliC, General Manager at Fraser Suites New Delhi, responded to this reviewResponded 27 May 2013

Dear ArkanC,

Thank you for writing a review about your stay at Fraser Suites New Delhi.

We are delighted to know that you found our rooms large ,clean and airy with numerous state of the art equipments to fulfil all needs and comforts of our guests .

We are also glad to know that you have enjoyed your meals here and liked the food served during breakfast and dinner.

We are grateful for such a warm and generous feedback and look forward to welcome you again on your next visit to the city.

Regards
Shafali R.Chopra
Resident Manager
Fraser Suites New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fraser Suites New Delhi

Address: District Center 4a Plot No | Mayur Vihar Phase 1, New Delhi 110002, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #179 of 779 Hotels in New Delhi
Price Range: £58 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fraser Suites New Delhi 4.5*
Number of rooms: 90
Official Description (provided by the hotel):
Fraser Suites New Delhi is a Luxurious and ultra-modern furnished apartment, located in the newly developed and highly prized residential and business hub of Mayur Vihar. Our luxury serviced apartment is a 9-storey, Gold-Standard property that offers an ideal living environment that will impress even the most tech-savvy guest making it one of the most sought- after luxury apartments in Noida.You'll find that all key amenities in this prime residential district are only moments away. And as ever, the Fraser Difference: Renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay. ... more   less 
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