It's easy to give a property a one star review when you leave as an angry customer which may not be fair as it does not reflect all aspects of the experience. It's also important to consider price/performance.
But this place does not get above 2 stars in my books.
Here are the gripes I had with Fraser Suites in New Delhi:
* the address on my reservation was: Plot No-4A, New Delhi 110091 India, no telephone number. Try explaining to cab driver where you want to go with this information. Thank good for google maps...
* The room is big, reasonably clean but it either wasn't a non-smoking room (although no ashtray was to be seen) or the last guest decided to ignore the non-smoking policy. The whole room smelt like an ashtry
* Internet access was painless but it's quite slow
* Breakfast: soso, service is very slow my coffee took at least 15 mins to arrive
The big disappointment came when I checked out - I had asked the night before how to go about getting a meter taxi and was advised to inform reception half an hour before departure. I did ask reception to arrange for a METER Taxi before going to breakfast and to my surprise they ignored this and got me a "hotel" car - just another beaten up tiny Hyundai like any other taxi. The cost to my office (10km) - 1680 IDR - twice as much as the ride from the airport in a prepaid taxi which is at least 3 times the distance. Upon my insistence to get a meter taxi they reluctantly proceeded to order one. My question why they couldn't just flag one down off the street was answered with "the company has an agreement with a taxi company where the hotel gets a cut". Well that's great!
The taxi was meant to arrive within 5 minutes. Of course no taxi after 5 mins. Another 15 minutes and my patience ran out. I left the hotel and within 2 minutes was able to flag down a taxi off the street. Cost to my office - IDR 150 (including tip) - less than a 10th compared to the "hotel" car.
After this experience they won't be seeing me again.
- Official Description (provided by the hotel):
- Fraser Suites New Delhi is a Luxurious and ultra-modern furnished apartment, located in the newly developed and highly prized residential and business hub of Mayur Vihar. Our luxury serviced apartment is a 9-storey, Gold-Standard property that offers an ideal living environment that will impress even the most tech-savvy guest making it one of the most sought- after luxury apartments in Noida.You'll find that all key amenities in this prime residential district are only moments away. And as ever, the Fraser Difference: Renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay. ... more less
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