This is the first time I am writing a review about any hotel while staying in there. I have never come across such a disaster in the name of service, the most horrible staff absolutely no courtesy and zero in name of service. To start with the list of disaster the Television did not work in the room and after making two phone calls somebody turned up and after fifteen minutes of fumbling decided to change the whole set. My bag was lying on the table in front to the T.V the guy overturned the whole thing and said "sorry i didn't know your bag was open". The air - condition in the room never worked properly and despite of several complaints and checking by the staff nothing could be done about it. I wake up early morning and the flush stopped functioning another half an hour taken by the plumber to repair the thing. I have literally stayed with technicians repairing my room throughout my stay. The water provided by the hotel has some stench and i heard several guest complains about this, the hotel staff least bothered. The food ordered in the room service was horrible and cold. In one of the post cards provided in the rooms the general manager has mentioned "If we can't get any problem resolved guest does not pay for the stay" Mr. Manger your Hotel is full of flaws and needs a complete revamp though its a new property. Guys avoid this hotel big time.
- Official Description (provided by the hotel):
- Located in the heart of West Delhi, Radisson Blu Hotel New Delhi Paschim Vihar is an upscale hotel by Carlson Rezidor HoteL Group. The Carlson Rezidor Hotel Group – born in early 2012 – is one of the world’s largest and most dynamic hotel groups.Nestled in the heart of West Delhi, Radisson Blu Hotel New Delhi Paschim Vihar offers a harmonious blend of contemporary design and upscale interiors. The hotel has been developed in a Neo-Gothic theme; the majestic décor reincarnates the ancient splendor giving it a matchless nerve. The theme is a revival of the dominant style of the medieval architecture that incarnates richness to the interiors. The hotel features meticulously planned guestrooms to exude warmth and comfort to the guests.The hotel offers distinctive dining options with fresh concepts such as live Indian food counters, show kitchens and extensive Tea menus. Level 2, an all day dining restaurant offers world cuisine and interactive kitchens; Indyaki, an Indian specialty theme restaurant imparts a truly global appeal; ORO, The Bar for the discerning guest offers Tapas style snacks and an international range of wines and spirits; Tea Lounge offers surprisingly elaborate tea/coffee menu and Cups Cakes is a Pastry Shop that offers mouth watering range of freshly baked sweet and savoury delights.With an extensive area of approximately 20,000 square feet for social and corporate events and additional benefit of huge parking space, we create an Event for a lifetime. With a highlight of expansive meeting and banqueting area, the hotel features an exclusive meeting and banquets reception and dedicated staff for successful events.The Business Center at Radisson Blu Hotel New Delhi Paschim Vihar is an amalgamation of rich interiors, incomparable service and state of the art technology.Recreational facilities at the hotel includes a well appointed Vyoma Spa offering rejuvenating treatments by trained international masseurs to pamper every element of your body and soul, a 24 hour Fitness Center featuring a careful selection of cardiovascular and weight equipments, an outdoor swimming pool providing the perfect break from a hectic day and a Kids wading pool. ... more less
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