The service in this hotel was the worst I’ve ever experienced. The check-in was protracted, inefficient and presided over by a rude and uninterested member of staff. She disputed the price of our online booking before conceding the correct price. No apology. She then lost my friend’s Marriot member card, before arguing it hadn’t been given to her in the first place. She finally found it and languidly handed it over. No apology. The bell boys seemed content to stand by idle, watching us struggle with our luggage, instead of offering assistance. When we asked them for help, they grudgingly took our bags.
When we got to the room, it was short of mineral water. My friend telephoned to request some; none arrived. She called again later, still no sign of it. We made a third request to the staff member who bizarrely appeared at our door looking for a copy of my friend’s passport (this having been missed during the shambolic check-in). The water never did arrive despite THREE separate requests. Instead we had to share one small bottle between two of us. I don’t care how nice the décor is in this place; when you have to go to bed thirsty the aesthetics are meaningless.
In the morning, we went down to breakfast. There were no seats as the waiting staff hadn’t bothered to clear a number of tables. When we finally sat down, the table was set with a fork and a spoon. No knives. This seems standard practice, as the same happened on day two of our stay. The breakfast was very tasty, but I was left wondering why we had to specially request knives, when the Western buffet contained meat that required to be cut.
Our key card stopped working on the second day. I approached the reception desk and explained this to the uninterested woman there (a different individual from the day before, but equally apathetic). She did not reply or acknowledge me at all, and instead turned to my friend and addressed her.
The people working in the bar were capable and chatty, and the guys who brought us coffee and knives at breakfast were prompt and friendly. Otherwise, every staff interaction was marked by apathy, incompetence, and a complete lack of customer service. Wholesale incompetence on this scale has to start at the top – the manager clearly hasn’t instilled any sense of responsibility or customer values to the staff here.
Do not give these people your money.
- Official Description (provided by the hotel):
- Located in the heart of West Delhi, Radisson Blu Hotel New Delhi Paschim Vihar is an upscale hotel by Carlson Rezidor HoteL Group. The Carlson Rezidor Hotel Group – born in early 2012 – is one of the world’s largest and most dynamic hotel groups.Nestled in the heart of West Delhi, Radisson Blu Hotel New Delhi Paschim Vihar offers a harmonious blend of contemporary design and upscale interiors. The hotel has been developed in a Neo-Gothic theme; the majestic décor reincarnates the ancient splendor giving it a matchless nerve. The theme is a revival of the dominant style of the medieval architecture that incarnates richness to the interiors. The hotel features meticulously planned guestrooms to exude warmth and comfort to the guests.The hotel offers distinctive dining options with fresh concepts such as live Indian food counters, show kitchens and extensive Tea menus. Level 2, an all day dining restaurant offers world cuisine and interactive kitchens; Indyaki, an Indian specialty theme restaurant imparts a truly global appeal; ORO, The Bar for the discerning guest offers Tapas style snacks and an international range of wines and spirits; Tea Lounge offers surprisingly elaborate tea/coffee menu and Cups Cakes is a Pastry Shop that offers mouth watering range of freshly baked sweet and savoury delights.With an extensive area of approximately 20,000 square feet for social and corporate events and additional benefit of huge parking space, we create an Event for a lifetime. With a highlight of expansive meeting and banqueting area, the hotel features an exclusive meeting and banquets reception and dedicated staff for successful events.The Business Center at Radisson Blu Hotel New Delhi Paschim Vihar is an amalgamation of rich interiors, incomparable service and state of the art technology.Recreational facilities at the hotel includes a well appointed Vyoma Spa offering rejuvenating treatments by trained international masseurs to pamper every element of your body and soul, a 24 hour Fitness Center featuring a careful selection of cardiovascular and weight equipments, an outdoor swimming pool providing the perfect break from a hectic day and a Kids wading pool. ... more less
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