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Classic Diplomat - New Delhi
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Reviews (287)
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All reviewsclose to the airporttransit hoteldelhi airportchain of hotelson demandrestaurant food isaerocity metro stationan extra bedrooms are decentmain roadstayed here for one nighttasty foodroom servicenice hotelbusiness tripcomfortable stayconvenient location
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148 - 153 of 287 reviews
Reviewed 3 June 2014

We booked this hotel for 24th May 2014, for an overnight on our return from Kathmandu. We were two travelers from Canada. The hotel is located on a very busy street and close to other transit hotels. We booked this hotel considering the fact that, it was only for a night and its close to the airport.
We checked in at the hotel around 10pm and went to the first room, it was sad to see the linen was stained and had hairs all over it. We called the reception and informed the same thing. they decided to put us in a different room, and it was the same there, the linen and the pillows had hairs from the previous guests'. Coming from Canada and expecting a particular standard, we decided to leave the hotel as we "agreed" our own mistake to book this hotel.
The staff at the front desk wanted us to show us more rooms but we decided to leave, telling him that its not his mistake and there was something wrong with the laundry. We decided to go to the Holiday Inn across the street, and asked the front desk staff to call a cab fro us, as we were new to New Delhi. He was really rude, and asked us to go to the busy street and get a cab for ourselves. When asked why he told it would take 30 minutes for him to arrange a cab. Being sad and frustrated with the way we were treated, we told him we will wait for 30 minutes. After hearing that, within 30 seconds he called us the hotel vehicle and ask the driver to take 200 Rs from us and give him the half (This conversation was in Hindi and my friend translated this for us).
We had made the booking through Expedia.co.in and called them to let them know what happened, when they contacted the hotel the hotel authorities lied to them saying that , we never showed up and they cancelled our booking.

It was sad to have this experience from this Hotel and put up with the rude behavior by the staff. Reading other reviews, I guess we were the unlucky one.

  • Stayed: May 2014, travelled as a couple
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5  Thank Alex Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

I was in transit and the hotel was just perfect - distance wise. The bathroom wasn't clean at all but the room was. Food was nice and room service was fast. There are some little shops close by where you can buy stuff if you forget. Just 10 mins to airport - so timewise, especially for early morning flights it is excellent... do not rely on wake up calls though as mine never came!

Room Tip: No views anyway, so don't bother asking :-)
  • Stayed: May 2014, travelled solo
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Thank Dee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2014

The rooms are nice and clean, with Plasma TVs, mini refrigerator, comfortable bed, shower, WiFi . The restaurant staff are very attentive.

Pros:
Near Airport: So, good for late arrivals and early departure flights
You can avoid the 'fantastic- world famous' Delhi traffic en route Airport
Restaurant is very good.

So, it really makes a lot of sense to stay here for reasons listed above.

  • Stayed: June 2013, travelled with friends
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Thank Vishalda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2014

We stayed 2 nights. The room was clean.
Close to the airport (only 10 mins)

  • Stayed: July 2013, travelled on business
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1  Thank VeniesLin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vimal K, Public Relations Manager at Classic Diplomat - New Delhi, responded to this reviewResponded 18 May 2014

Dear Reviewer,

Thank you for choosing Classic Diplomat - New Delhi for your recent stay. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, Guest Feedback encourage us in improving our service. It is our endeavor to provide you best of the services while you stay in our hotel. As our guest's satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at our hotel.

Once again we are eager to welcome you at our all time favorite units at Haridwar, Nainital and Chamba. Happy Staying...

Thanks and Regards
Dhaval Patel
+91 8527055441

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

We stayed for 1 night here. Food quality is good. Location is good nearby airport only. Rooms are good too. Can go for it surely. We stayed here in April 2014. Overall its good. Its nearby aerocity metro station too just 1 km from hotel.

  • Stayed: April 2014, travelled as a couple
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1  Thank Singh634
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vimal K, Public Relations Manager at Classic Diplomat - New Delhi, responded to this reviewResponded 27 April 2014

Dear Reviewer, Thank you for choosing Classic Diplomat - New Delhi for your recent stay. We have read your comments about the hotel and we greatly appreciate that you took the time to write them, Guest Feedback encourage us in improving our service. It is our endeavor to provide you best of the services while you stay in our hotel. As our guest's satisfaction is our main priority. It is very important for us that our guests’ experiences are shared. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at our hotel.
Once again we are eager to welcome you at our all time favorite units at Haridwar, Nainital and Chamba. Happy Staying...

Thanks and Regards
Dhaval Patel
+91 8527055441

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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