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“not very happy”
Review of Hotel Delhi 37

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Hotel Delhi 37
Ranked #542 of 715 Hotels in New Delhi
Bengaluru, India
Level 5 Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“not very happy”
Reviewed 20 January 2014

Hi, I have stayed here during my return trip from China. The stay was not okay, just average.

Place is okay and maintenance is fine. Staff were quite okay and breakfast was fine.

Service is fine. I reached there during 11:30 PM and I was hungry and they made food for us. This way I say this hotel is fine. Price is economic and this is close to airport.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rama Mohan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managersglobal, General Manager at Hotel Delhi 37, responded to this review, 13 November 2014
Dear Guest,

Namaskar!

Many thanks for the valuable feedback and we truely appreciate the time you must have spent in writing the same. We appropriate feedbacks and have done a proper makeover of the hotel to ensure guests have a good experience.

We look forward to welcome you back soon.

Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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155 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Any
English first
United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 November 2012

Normally I would never book a hotel without reading the reviews first, but in this instance someone else had booked it for us, so we had no idea what we were letting ourselves in for.

The corridors in the hotel were dirty, with all sorts of debris and piles of dirty linen lying here and there. The room itself was absolutely filthy! The first thing we noticed was that the 'white' sheets were soiled and stained and obviously had not been washed inbetween guests. The towels were stained. There were 'skid marks' in the toilet. The floor was filthy. The walls and light switches were very dirty. We had asked for an extra bed as we had one teenage child with us. When this finally materialised, it was just a dirty foam mattress which they had dragged along the floor (through the restaurant area) from the outside store up to our room. The mattress was then placed directly on the dirty floor. It took an hour before we finally got some clean sheets, and even then they only brought us a bottom sheet and not a clean quilt cover. In the end all three of us slept on the double bed with only a sheet over us. We could not wait to get out the next morning!! I am reluctant to give this hotel even one star.

Stayed November 2012, travelled with family
Helpful?
1 Thank NinaUnitedKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managersglobal, General Manager at Hotel Delhi 37, responded to this review, 13 November 2014
Dear Guest,

Namaskar!

Many thanks for the valuable feedback and we truely appreciate the time you must have spent in writing the same. We appropriate feedbacks and have done a proper makeover of the hotel to ensure guests have a good experience.

We look forward to welcome you back soon.

Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
VA
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 December 2011

As with many Asian hotels, the lobby looks fine, but once you get up to your room, it's not so great. This was the case with the Hotel 37 in Delhi. First, I killed two cockroaches within my first 5 minutes in the room. The sheets were worn (without a top sheet) and it was questionable whether they had been washed. The blanket was stained looked like it hadn't been washed in ages. It was too late to change hotels, so I made do with my sleepsack (thank goodness) when I went to bed. There was hot water but the button to make the shower stay on didn't work and so I had to hold it in the whole time I showered. I would not recommend this hotel, even though the website makes it look good.

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 5rhinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managersglobal, General Manager at Hotel Delhi 37, responded to this review, 13 November 2014
Dear Guest,

Namaskar!

Many thanks for the valuable feedback and we truely appreciate the time you must have spent in writing the same. We appropriate feedbacks and have done a proper makeover of the hotel to ensure guests have a good experience.

We look forward to welcome you back soon.

Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 December 2011

We stayed here for one night before catching an early morning flight home. The hotel arranged a pick-up to meet us off the domestic flight, which worked fine, but then charged 500 rupees for the return journey the next day,

Rooms were dreadful - bottom sheet was stained and had clearly not been washed. Only a blankert (shudder to think when that was last washed) with no topsheet or other bedding. Very glad I had a silk sleeping bag liner with me which meant i didn't have to touch the bed direct. Cockroaches running round in the bathroom.

Had to phone down to reception for a towel - they didn't seem to have prepared the room at all. They rang with an alarm call though I had said one was not needed when asked while checking in. But really, it was the dirty bedding and room that was so awful.
Only saving grace was that we went to another hotel to have dinner.

Wait till I call the travel agent who booked us in there....

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CathyRhino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managersglobal, General Manager at Hotel Delhi 37, responded to this review, 13 November 2014
Dear Guest,

Namaskar!

Many thanks for the valuable feedback and we truely appreciate the time you must have spent in writing the same. We appropriate feedbacks and have done a proper makeover of the hotel to ensure guests have a good experience.

We look forward to welcome you back soon.

Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairns, Australia
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 November 2011

This hotel stands in a service road running parallel to National Highway no. 8 at Mahipalpur, very close to the airport. The street contains numerous hotels of varying quality, and we looked at only 3 or 4 adjacent hotels before selecting this one. Our room was fairly large, not very clean and had the usual semi-western facilities (water from the shower ran in front of the toilet to a drain on the other side!). The bed was large and firm but the single sheet was stained and we had to ask for another one, plus a cover sheet. No bugs or fleas. The door lock was not a "deadlock" and could easily be opened with a knife or the key tag. There was absolutely no view from the window. Although we could hear the planes going over, they didn't worry us. The air conditioner was effective. Room service was good but unsmiling. There was a good, cheap restaurant downstairs, where only the coffee was terrible. Yes, there's a lift, but it starts in a rather smelly little zone between the kitchen and the restaurant. Despite a few gripes, we quite enjoyed our 2-night stay here. After all, it was good value compared to many overpriced hotels closer to the city centre, which only took about 25 minutes to reach by auto-rickshaw. However, competition between hotels in this strip is intense, so I'd suggest calling in at a few and getting quotes. There are some higher class hotels along here, such as Taurus, Radissons and the Orchid, and you might be surprised at the discounts you can achieve on their initial quote. Simply tell them you can only afford half as much! In a lower category try Le Seasons, which also has a good moderately priced restaurant.

  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobboDownUnder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managersglobal, General Manager at Hotel Delhi 37, responded to this review, 13 November 2014
Dear Guest,

Namaskar!

Many thanks for the valuable feedback and we truely appreciate the time you must have spent in writing the same. We appropriate feedbacks and have done a proper makeover of the hotel to ensure guests have a good experience.

We look forward to welcome you back soon.

Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 27 June 2011

We stayed in this hotel for a night to catch early morning flight next day. We were impressed by the room size and decor which we did not expect to be that great initially. But the journey to the room is so long! With no lift we had to go 3 floors with odd room placements. See it to believe it!

Though the room was clean and good, room service was pathetic. I had to call 4 times to get simple things such as towels/soaps. Food was worse. Lassi was saving grace. We needed a cab to airport in the early morning at 3 AM and they charged 200 for a distance of 10 mins! But the service was quick though.

Would not recommend staying unless you are single and do not care about room service while staying for a quick overnight stay.

Room Tip: Ask for a ground floor room
See more room tips
  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank AdityaHyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Managersglobal, General Manager at Hotel Delhi 37, responded to this review, 13 November 2014
Dear Guest,

Namaskar!

Many thanks for the valuable feedback and we truely appreciate the time you must have spent in writing the same. We appropriate feedbacks and have done a proper makeover of the hotel to ensure guests have a good experience.

We look forward to welcome you back soon.

Regards
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Delhi 37

Property: Hotel Delhi 37
Address: A-147 National Highway 8 | | Mahipalpur, New Delhi 110037, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Airport Transportation
Hotel Style:
Ranked #542 of 715 Hotels in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel Delhi 37 3.5*
Number of rooms: 35
Official Description (provided by the hotel):
Just 5 minutes' drive from Indira Gandhi Airport, Hotel Delhi 37 offers large well-furnished rooms with air-conditioning and free Wi-Fi. Apart from a multi-cuisine restaurant, it also has a 24-hour front desk and free parking. Decorated in shades of brown, rooms are fitted with cable and satellite TV channels. A minibar, personal safe and tea/coffee making facilities are included. Bathrooms come with shower facilities and toiletries. Hotel Delhi 37 is a 10-minute drive from Ambience Mall and Sahara Mall. New Delhi Railway Station is a 30-minute drive away. Day trips, car rentals and airport transfers can be arranged at the tour desk. The hotel also provides laundry services and a business centre. ... more   less 
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