My stay at the hotel was quickie for a night. The property is very nice but not really endorsed by the management much it seems. Lot many good things can be done with it. The important part of such a property is a spa, which is yet to be opened. Thanks to delhi prepaid cabs, who did not turn up upon confirmation, i had almost missed the flight as well.
Lets talk of the positives now : very nice rooms for its price, very well maintained, service immaculate and everything negative was covered up by the staffs warmth. All requests were catered well, in fact, when my cab did not arrive, the hotel went out of the way and arranged for its personal car to drop me to the airport. Special thanks in this regard to the GM MR. Maini and the Service manager Sanjiv (?!!) who were more tensed about my flight than myself. Kudos to you all, god bless and wish you the best.
P.S. A note to the ITC group and Fortune Hotels : I am a member for ITC and welcomegroup and stay only in your properties pan india wherever i go. It is quite sad to see if you don't provide the right arsenal to your soldiers, how do you expect them to go the a battle ? If special care is taken to all round developement of the property, i think it would do much better than what its doing now. Food for thought !!!
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