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“The front desk staff need more training” 2 of 5 bubbles
Review of Crowne Plaza New Delhi Mayur Vihar Noida

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Crowne Plaza New Delhi Mayur Vihar Noida
Ranked #21 of 701 Hotels in New Delhi
Certificate of Excellence
Taipei, Taiwan
1 review
“The front desk staff need more training”
2 of 5 bubbles Reviewed 14 February 2014

The hotel installation was good, bud I think the front desk staff need be training again. When I reached the hotel, first, they give me a occupied unclean room, that is easy to solve but I didn't get any apologize. In the second day, when I back from outside, my key is not working for the elevator, after change the card, I found can't unlock my room door, because they put wrong data into the system and show me should check out when I will stay for 3 night more. When I check out, I found that my car arranged day before are in wrong time, they put into the system my flight time and arrange the car for same time, when day before they told me sure be leave the hotel two hours before. I can say, everyday have a surprise waiting me, this is not the level for a Crowne Plaza Hotel that I feel, at least in Latin America, I feel better and have very good experience before.

Room Tip: Don't choose the side of metro if you have difficult to sleep, is noisy.
See more room tips
  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank cml55-TW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott T, General Manager at Crowne Plaza New Delhi Mayur Vihar Noida, responded to this review, 15 February 2014
Dear cml55-TW,

My team and I sincerely regret your disappointment with your recent stay with us. Your points, as mentioned, are being addressed by my team members, who continue to work hard to ensure the high standards and quality of our service.

Please be assured that your feedback helps us to focus on what is important for our guests and we truly hope for another opportunity to deliver a better stay experience to you. Thank you for staying with us and we look forward to welcoming you back in the future.

Yours sincerely,
Scott Thomson
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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354 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 12 February 2014 via mobile

Happened to stay at this property during my recent trip to NCR. Interiors are tastefully done and the rooms are spacious and big and comfortable . Overall it gets my thumbs up, however was disappointed at the morning breakfast buffet and dinner the previous night .The layout was not comfortable and there is a lot of back and forth to fill your plate .

Also want not satisfied by the spread also . It was quite limiting considering the quality of the hotel and the price one pays for the stay .

Stayed February 2014, travelled on business
Helpful?
Thank Bijoy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott T, General Manager at Crowne Plaza New Delhi Mayur Vihar Noida, responded to this review, 13 February 2014
Dear Bijoy T,
Thank you for sharing your recent experience at Crowne Plaza New Delhi Mayur Vihar Noida.
Whilst we are glad that your are happy with your stay and were well-looked after by my capable team, we are sorry that you were not happy with the buffet spread and found the layout discomforting. Your points are being addressed by our Executive Chef, who continue to work hard to ensure the high standards and guest satisfaction.

We hope to see you again in the near future and would be delighted to welcome you back.

Yours sincerely,
Scott Thomson
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed 5 February 2014

extremely disappointed with this ex Hilton Property.........bad management, wierd staff, keep knocng on your doors to give you chocolates........switch boards are coming off...........the bath tub had cement stains which haven't been removed............the housekeeping leaves my door ajar from 9pm till 3am and apologises saying its an error........thankfully nothing was stolen......but the most pathetic management...........the drainage was blocked and choked and repeated attempts never got this repaired in my 4 day stay, water rushes out of the shower cubicle because of the water filling and drainage and hence you constantly have a wet bathroom.........absolutely rude staff at breakfast table.....seems like they are heavily underpaid......just hated it

  • Stayed January 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank AjayChhabria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott T, General Manager at Crowne Plaza New Delhi Mayur Vihar Noida, responded to this review, 7 February 2014
Dear AjayChhabria,

My team and I sincerely regret your disappointment with your recent stay with us.

As we continue to work towards delivering the quality service and stay experiences for all our guests, we truly appreciate receiving detailed and constructive feedback from guests such as yourself. Your points, as mentioned, are being addressed by my team members, who continue to work hard to ensure the high standards and quality of our service.

I invite you to please give us more details of your experience so that we may take specific corrective actions. You may contact our CRM executive Ms. Roshni Chakarvarty directly on roshni.chakarvarty@ihg.com, she looks forward to hearing from you.

Please be assured that your feedback helps us to focus on what is important for our guests and we truly hope for another opportunity to deliver a better stay experience to you.

Thank you for staying with us and we look forward to welcoming you back in the future.

Yours sincerely,
Scott Thomson
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shanghai, China
Level Contributor
192 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 bubbles Reviewed 27 January 2014

If you arrive on the usual early morning flights, then it only takes 45 min to get to this hotel. The airport pick up is complimentary! Rooms are neat, modern, glass walls to the bathrooms and all else you need (iron and board, tea making facilities).
Breakfast is a good mix of east and west and i have to say that especially the staff who is cleaning the room is very nice and attentative. Also very kind and helpful people at the reception.
Going to the gate of india is not too far either and if you want to have a splendid time, go for a drink to the Taj.

  • Stayed January 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RSF15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott T, General Manager at Crowne Plaza New Delhi Mayur Vihar Noida, responded to this review, 29 January 2014
Dear RSF15,
Thank you for sharing your recent experience at Crowne Plaza New Delhi Mayur Vihar Noida.
We are glad that your are happy with the service & facilities and were well-looked after by my capable team. We hope to see you again in the near future and would be delighted to welcome you back.

Yours sincerely,
Scott Thomson
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 25 January 2014

The good was repetitive and not tasty, it was monotonous, with breakfast items being repeated every alternate day.rooms were near and clean and maintained, dining area was quite spacious, lobby area was outstanding, staff very courteous, bar was good, room service very good

  • Stayed January 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JVS R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott T, General Manager at Crowne Plaza New Delhi Mayur Vihar Noida, responded to this review, 27 January 2014
Dear jvsra
Thank you for sharing your recent experience at Crowne Plaza New Delhi Mayur Vihar Noida.
Whilst we are glad that your are happy with the service and were well-looked after by my capable team, we are sorry that you found the food repetitive and not tasty. Your points are being addressed by our Executive Chef, who continue to work hard to ensure the high standards and quality of our food.

We hope to see you again in the near future and would be delighted to welcome you back.

Yours sincerely,
Scott Thomson
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

Attitude makes all the difference. Customer Service is an excellent example. We wanted to travel in Delhi for 8 hours by car and the way in which Rajiv from Customer Service Desk organised for us is worth praising.
Rooms are big enough to move around with the bags. Bathroom has all the amenities that you are looking for. But I wish there was a curtain between Bathroom clear glass and bedroom. (May be we are bit conservative).
Food was excellent and hot breakfast that was provided to be good for any appetite.
Beds and pillows were of excellent quality

Room Tip: Every room is good one.
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Pradip Kumar P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scott T, General Manager at Crowne Plaza New Delhi Mayur Vihar Noida, responded to this review, 20 January 2014
Dear Pradip Kumar P,

The pleasure was ours to deliver an outstanding stay experience to you.Thank you for your generous compliments and feedback, it is rewarding for my team to realise that their warmth and professionalism made your stay memorable.
As for the curtain between bathroom and bedroom we do have screen / blind which is controlled by remote.
It would be our pleaseure to welcome you back with our warm hospitality, should you return to New Delhi in the future.


Yours sincerely,
Scott Thomson
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
85 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 27 November 2013

This Hotel is situated next door to the Double Tree Hilton, rather a long way out by car from airport and from central New Delhi. Very isolated and right next to highways and train tracks, no shops or resturants within walking distance. There are far more better options in New Delhi, I tried this hotel once but won't return again. Not one particular problem, it's the overall package of location, travel distances and perculiar lengthy check out procedure, large credit card payment on check in and confused staff.( and unheated outdoor pool overlooking highways)

I also had a rather poor experience of service during my stay in that each time I ordered a car and driver, they were always late arriving at hotel, so rather ruined my schedule of meetings in New Delhi a few times. Though I'm sure that was just bad luck.

The executive lounge concept in this hotel is very confused, uniquely it's set within the normal hotel bar, and the staff don't really know one day to the next what the executive lounge service is compared to normal bar, so don't expect too much here ! Very below the standard of normal Asian hotel arrangements.

If all other hotels are full, and you have one night in this hotel, it's satisfactory - but not for a few days visiting this great city.

  • Stayed November 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank London_Kent_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DT_HiltonNoida_GM, General Manager at Crowne Plaza New Delhi Mayur Vihar Noida, responded to this review, 29 November 2013
Dear Sevenoaks_Kent_UK,

My team and I sincerely regret your disappointment with your recent stay with us.

At all times, we pride ourselves in delivering the best personalised service to our guests and I wish to assure you that what you experienced is not typical of the high standards that we always endeavour to provide.
Your points are being addressed by my team members, who continue to work hard to ensure the quality of our service.

We certainly agree that New Delhi is developing quickly - our neighborhood is one of the areas currently progressing with its development and it will be soon that you would be able to see improvement in the surrounding and our guests will soon be able to enjoy more dining and entertainment options. In the meantime, we recommend exploring our great city from the Blue Line Metro Station, which is only 500 meters away and connects guests to Delhi city centre within 20 minutes. Sector 18 for shopping and dining options is only 10 minutes away by car or taxi.

We hope to see you again in the near future and would be delighted to welcome you back.

Yours sincerely,
Scott Thomson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza New Delhi Mayur Vihar Noida

Property: Crowne Plaza New Delhi Mayur Vihar Noida
Address: District Centre 13b Mayur Vihar, New Delhi 110002, India (Formerly Hilton New Delhi-Noida-Mayur Vihar)
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #21 of 701 Hotels in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crowne Plaza New Delhi Mayur Vihar Noida 5*
Number of rooms: 160
Official Description (provided by the hotel):
Located just off the DND Flyway, the Crowne Plaza New Delhi Mayur Vihar Noida hotel is just a short 20 minute drive to the commercial hub of NOIDA and Pragati Maidan. The excellent location provides an ideal base for guests traveling to key business districts such as Mohan Cooperative Industrial Area, Jasola and Nehru Place. Corporate travelers will appreciate amenities including the 24-hour business center with flexible meeting space, and high-speed Internet access. Visit the shops at Connaught Place in Delhi's city center, just 25-minutes' drive from this New Delhi hotel. Popular tourist attractions like the Akshardham Temple, Rajghat, Old Fort and Humayuns Tomb are also less than 20 minutes. The metro station and the new Taj Expressway are close by, offering easy access to the magnificent Taj Mahal in Agra. Unwind in one of 160 spacious guest rooms, starting at a spacious 392 square feet. Enjoy delicious all-day dining at Infinity and savor mouthwatering Italian, continental and specialty Indian cuisine. Swim some laps in the outdoor pool or workout at the fitness center featuring the latest cardiovascular and strength training equipment. For the ultimate indulgence, book a pampering treatment at the Eros Spa. Guests at this New Delhi hotel can take advantage of the excellent facilities on offer at the adjacent Holiday Inn New Delhi Mayur Vihar Noida. Enjoy tempting dining options including Cafe on 3 and the Roadhouse Bar & Grill. ... more   less 
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