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“Good for transit but not value for money”

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Holiday Inn Express New Delhi International Airport Terminal 3
Jamaica
Level 6 Contributor
94 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Good for transit but not value for money”
Reviewed 30 December 2013

We stayed here overnight. However, the unease of security passes and no option to access airport facilities and a bit expensive for a family. Rooms are extremely small but clean and bathrooms are ok. Internet is available and is manageable. Only plus point is proximity to the gates when you are catching a domestic or international flight. Staff is friendly. Gym is also available and is nice.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pariluna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 27 January 2014
Dear Guest,

Greetings from Eaton Smart New Delhi Airport Transit Hotel!!

We thank you for staying with us and sharing your experience on TripAdvisor.

Eaton smart, the 93-room New Delhi Airport Transit Hotel offers discerning travelers everything they need to continue their journey in comfort and style. While we are happy to know that you had a descent time enjoying our services including the gymnasium and the behavior of the staff, we have also noticed the concerns you have mentioned. We assure you that adequate modifying measures would be taken wherever applicable.

We thank you again for staying with us and providing this informative feedback.

Best Regards,
Sharin S
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Phnom Penh, Cambodia
Level 6 Contributor
82 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 19 December 2013

The transit system at New Delhi airport (the second best airport for its size as they proudly display) is heavy on the personal touch and light on efficiency. If you have to stopover at this hotel in the airport you are met off the plane and guided through. No visa needed as the hotel is in the airport. But you have to wait for your luggage to be collected and to get the baggage tag and new Boarding Pass, which can take a couple of hours! Lots of sitting around (for you and the staff, so take a book, not a film as you need to keep an ear open for the "ok"). After going through security with your guide, you enter the concourse shopping area and round the corner to the hotel. And it's exactly what you need at midnight. Small, smart comfortable, quiet room, clean, newly decorated and functional. Good hot shower, fridge, TV etc. Comfy bed. I had a very good night's sleep and woke in time for breakfast and my onward flight to Kabul. On the other hand, the breakfast, in a dining room with a great view of the airport, was by contrast, pathetic. Yes, there was fresh fruit and attentive service, but only a weak attempt at a western meal: shriveled potatoes, hard-boiled egg, stale pre-sliced bread. And in a country with wonderful food. They really could do better. Nevertheless, on the whole, a good option, as long as you are not hungry.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank George T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 17 January 2014
Dear Guest,

Greetings from Eaton Smart New Delhi Airport Transit Hotel!!

We thank you for staying with us at Eaton Smart New Delhi Airport Transit Hotel and posting your review on TripAdvisor.

We are glad that you found your stay with us comfortable and relaxing. Our hotel caters to transit travelers and we are happy to know that you were able to catch up on some good rest while staying with us. We are disappointed that the breakfast was not to your liking and have taken your view into consideration. Your concerns have been shared with our team in the kitchen which will motivate them to do their very best.

We hope we have the pleasure of your company once again and thank you for your patronage.

Best Regards,
Sharin S
Hotel Manager
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Chennai
Level 6 Contributor
304 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 283 helpful votes
Reviewed 19 December 2013

I stayed in this hotel when I had a international connection and considering the taxi problems (especially hefty cost they ask as you have no choice other than those taxi people there) to reach out outside hotel, I chose this hotel and proved to be worthy.

You can enjoy your stay and relax to rid out your long waiting time. Also, you have not much things to do at Delhi airport like shopping etc in other airports like Bangkok, Singapore etc.

Staff are good and welcoming. If you are first time, then you have to ask someone there for location or you have t look for those small boards to locate the hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marutha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 17 January 2014
Dear Guest,

Greetings from Eaton Smart New Delhi Airport Transit Hotel!!

We thank you for staying with us and sharing your experience on this platform.

We are happy to know that you had a comfortable stay with us on your recent visit and our services matched your expectations. Located within the Airport Terminal, we offer discerning travelers everything they need to continue their journey in comfort and style.

We thank you again for your kind feedback and look forward to welcoming you on your next stopover.

Best Regards,
Sharin S
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington
Level 4 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 16 December 2013

This hotel was a life saver for me. I had a BA flight that was leaving 3:00 AM. I transferred from another city and had several hours to kill. At the Eaton Smart I was able to get a great massage and a good dinner. It made the time fly.

Helpful hint: you need a copy of your ticket or a paper ticket to get into the New Delhi airport. Its not enough to have an itinerary.

Even if you print your board pass at your hotel, you will still need to check-in at the arrival desk in order to clear customs. I had my board pass, but had not checked-in and I had to go back and stand in line for another board pass.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DCGuy2777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 17 January 2014
Dear Guest,

Greetings from Eaton Smart New Delhi Airport Transit Hotel!!

We thank you for checking-in with us and sharing your valuable feedback.

We are glad you found the services rendered by our associates at par with your expectations. Located within the Airport terminal, our hotel offers discerning travelers everything they need to continue their journey in comfort and style. Guest reviews help us in the upkeep of our services and your feedback has inspired the entire team towards par excellence.

We also thank you for your advice which will surely assist patrons in their travel requirements and look forward to your next visit soon

Best Regards,
Sharin S
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 December 2013

If tossing up whether to spend the money for a long layover at Indira Ghandi- the Delhi Eaton is always a good decision! I was hesitant at first to fork out the $160 odd dollars, but it was well worth it. A hot shower and comfy bed were magic during transit and staying here made my stopover not only bearable, but enjoyable.
I had a staff member meet me almost as I stepped off the aeroplane, fast track me through all the security checkpoints and show me right to my room, connecting me to the wifi immediately.
The room was beautiful, bed and pillows extremely comfortable and the staff were professional and helpful at all times.
I was pleasantly surprised in the morning, as my hotel voucher hadn't specified breakfast inclusion, but the reception staff asked me to go and eat, even after I had checked out, making my delayed flight a non-issue.
The one and only very small downside is that you can faintly hear the airport announcements from the room- nothing earplugs or sleeping pills can't fix!
I cannot recommend this place enough!

  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kass87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 17 January 2014
Dear Guest,

Greetings from Eaton Smart New Delhi Airport Transit Hotel!!

Thank you for staying at Eaton Smart, New Delhi Airport Transit Hotel and sharing your experience on TripAdvisor. We are glad to know that you had a nice time with us.
We provide innovative solutions to cater to travelers’ needs, whether they are in transit for business or leisure, from onsite office facilities to rejuvenating message therapies. Your feedback is important to us as it helps us know that we are moving in the right direction.

We thank you again for your kind words of appreciation and look forward to welcoming you soon.

Best Regards,
Sharin S
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 December 2013

… and I am talking of a TRANSIT stop, i.e. you arrive late and you have a morning flight- then the Eaton Airport is the best deal. Friendly people pick you up at the gate, help you through coustoms, carry your luggage and lead you to the hotel (and yes, it IS difficult to find and yes the security controls ARE senseless, but…)… the rooms are small- again, this is a perfect deal for a transit stop, not for your holiday stay- but convenient, clean and calm… and within no time you are in bed to enjoy those 5 or 6 hours sleep till the next flight… the restaurant is good, the drinks are fine… there is even massage available and internet connexion in all rooms… and the staff is helpful and friendly and escort you the next day to your check-in...

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobOfVienna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 17 January 2014
Dear Guest,

Greetings from Eaton Smart New Delhi Airport Transit Hotel!!

We thank you for choosing our hotel for your stopover and sharing your experience.

We are glad to know that our facilities and services met your expectations.
Eaton Smart New Delhi Transit Hotel is located within the IGI Airport which makes it an excellent choice for the transit travelers. We thank you for appreciating our associates as they strive to give their best each day. Your feedback will act as a source of encouragement to our entire team.

We thank you once again for your custom, hope to welcome you in the near future.

Best Regards,
Sharin S
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 December 2013

It was a great experience of mine when i had a transit in Eaton Smart, New Delhi Airport Transit Hotel while traveling to Toronto from Dhaka with Jet Airways. The service is great. Food was awesome specially vegetarian. The rooms are well decorated and very comfortable and so is the washroom. A great shower in between a long transit really makes you feel happy. The spa was great and very professional and the same goes to the staffs. Room service is really quick. Overall is a great time to live here..! :) ...!!

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArgayaPaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 17 January 2014
Dear Guest,

Greetings from Eaton Smart New Delhi Airport Transit Hotel!!

Thank you for checking-in with us at Eaton Smart New Delhi Airport Transit Hotel and sharing your review on this forum. We are happy to learn that our various service offerings were at par with your expectations.

Located within the airport terminal, our 93-room hotel offers discerning travelers everything they need to continue their journey in comfort and style. The entire team here is grateful to you for your words of appreciation and is motivated to offer the best experience to guests.

Once again, thank you for sharing your review here with the community of travelers on
TripAdvisor. It was an honor to serve you and we look forward to your next visit.

Best Regards,
Sharin S
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express New Delhi International Airport Terminal 3

Property: Holiday Inn Express New Delhi International Airport Terminal 3
Address: Level 5 | Indira Gandhi International Airport, New Delhi 110037, India (Formerly Eaton Smart – New Delhi Airport Transit Hotel)
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 933 Speciality Lodging in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express New Delhi International Airport Terminal 3 3*
Number of rooms: 93
Official Description (provided by the hotel):
Holiday Inn Express New Delhi International Airport Terminal 3, offering 93 ROOMS relaxed affordable and hassle free stay every time. Located inside the Indira Gandhi International Airport, the hotel is the perfect spot to freshen up before your next flight. Start the day right with our complimentary Express Start breakfast and stay connected with free Wi-Fi Internet through-out the hotel. Experience our high quality bathroom and bedding to recharge after a long flight. Experience 24hours accessible Gym, in-house Spa, business facilities &round the clock multi-cuisine restaurant “Great Room” that serves Breakfast, Lunch, Dinner& in between meals.Kindly note that the guest must have a departure flight from Terminal 3 to stay at the hotel.Guests are advised to mention their flight details while making the reservation for smooth check-in & check-out. The maximum length of stay for any guest cannot exceed 24 hours. Guest are advised to read the terms and conditions carefully. ... more   less 
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