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“excellent place for in-between flights”

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Holiday Inn Express New Delhi International Airport Terminal 3
Kanpur, India
Level 6 Contributor
138 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“excellent place for in-between flights”
Reviewed 6 August 2014

perfect stay for a few hours. nice cosy place with excellent basic facilities. best is that you are in bed within minutes of landing and have the liberty of starting from your room 15 minutes before boarding time. getting to the hotel though is slightly cumbersome for the first timer.

  • Stayed August 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank snjaitly1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 8 August 2014
Dear Guest,

Thank you for sharing your wonderful review following your comfortable stopover at Eaton Smart New Delhi Airport Transit Hotel.

Your review is synonymous with what we strive to offer at our hotel and we are happy that you
chose to stay with us during your transit at T3 Terminal. We are the first and only Airport transit
hotel in India which allows the travellers to directly check in to hotel after their strenuous flights
and we are glad that you appreciated this in your review. The security checks are a part of Airport’s regulations and our associates do their best to guide our guests throughout the procedure. It was nice of you to acknowledge our Cafe and gymnasium in the Room Tip section.

We look forward to welcome you on your next visit and invite you to immerse yourself in luxury and comfort at our hotel.

Best Regards,
Sharin S
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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486 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
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Cambridge
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 August 2014

Unfortunately did not have a good experience at this hotel. Eventhough the room was quiet and comfortable, the TV did not work and the bathroom drainage was blocked resulting in water overflowing after a shower. Staff were not helpful at all.

  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Kumaravelts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 12 August 2014
Dear Guest,

Thank you for staying at Eaton Smart New Delhi Airport Transit Hotel and sharing your review.

We regret to learn about your less than perfect experience at our hotel. We appreciate you for
bringing this to our attention as guest reviews aid us in strengthening our services and facilities. Your feedback has been noted and assure you that such instances will not re-occur.

We hope that you would give us another chance to serve you on your next visit to New Delhi.

Best Regards,
Sharin S
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level 6 Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 August 2014

The Eaton has some good points, the room was well presented and had the usual amenities; for any international traveller needing to change to a domestic connection the next day they provided a staff member to walk you through the maze of immigration, customs, and many mangy security checks (your luggage is scanned before entering the hotel with the same requirements of entering an airport).
The downside, no allowance was made in the price for requiring less time than originally requested due to 3 1/2 hr flight delay; Charges include the staff service for transition, even if not requested; even if I didn't have tome to enjoy a breakfast I was charged for it. When I sent in comments all I was told was that the package is the package, like it or leave it.
For this reason I don't recommend this hotel. I have had better service in other transit hotels elsewhere, and if I need to again, I would prefer to book outside the airport.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank johnomraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 12 August 2014
Dear Guest,

It was a pleasure to serve you at Eaton Smart New Delhi Airport Transit Hotel.

We are happy that you chose to stay with us and found our amenities and service at par with your expectations. As we are located in the T3 terminal, our guests have to go through security checks which is a part of Airport regulations and our associates try their level best to make our guests at ease. The security check and the immigration’s regulation are as per the Indian government rule which are beyond hotel’s jurisdictions .With regards to the change in package the same can be done 24 Hours prior as you can understand that being inside the airport we too have limited options and as you had selected a package. Some other guest must have been denied because of the non-availability of the same Your feedback has been shared with the team and we would be taking measures to rectify the issue.

We hope that you would give us another chance to change your opinion about our hotel.

Hope to see you soon.

Best Regards,
Sharin S
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nokia, Finland
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 July 2014

Location of the hotel is perfect because it is in terminal. When you have connectoin flight in Delhi and you must overnight, this hotel is the best solution. You don't need go out of terminal.

Assistant is also fine. I had connection from domestic flight to international flight. There were a frendly guy waiting for me from my flight. He picked my belongs and transported them to my room. Very convient.

The room had good facilities and it was very silent.

The view from breakfast room was nice because you can follow airport trafic during delicious breakfast.

After my check out a friendly guy a guided me to airport check in desk.

Unfortunately I need to hurry my flight and I hadn't more time to stay in the hotel:(

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
4 Thank Esko_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 25 July 2014
Dear Guest,

Thank for reviewing Eaton Smart, New Delhi Airport transit hotel on TripAdvisor.

The team is highly motivated by your review and is happy to learn that you consider us a ‘Perfect Hotel’. We are glad that our location added convenience to your stay and you had a comfortable sojourn at our hotel. Rightly mentioned by you, our guests are able to follow their flight schedule without any problems while being with us and it is nice to know that our associates made the transit process even simpler for you.

We hope to welcome you soon, hopefully for a longer stay next time.

Best Regards,
Sharin S
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 July 2014

Overall it served its purpose and the staff were fantastic....
However the rooms were very very average and it was quite hard to find even though it is in the airport.
Would try somewhere else next time even if it was only for 8-12 hours

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank Thebarclay4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 25 July 2014
Dear Guest,

It was a pleasure to host you at Eaton Smart New Delhi Airport Transit Hotel and thank you for sharing your review.

We are glad to know that your overall stay with us was to your liking and our associates could make your stay a comfortable one. We have also noted your concerns and will definitely share it with the relevant departments. Guest feedback is important to us as it allows us to serve you better.

Thank you for your patronage.

Best Regards,
Sharin S
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandefjord, Norway
Level 6 Contributor
212 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 10 July 2014

I have now used this facility 3 times. Unfortunately all the 3 times I did not stay but only used it for freshening up which includes a shower with all the amenities.

It is inside the airport which makes it very convenient. It is not prohibitively expensive and it is really clean.

Good service. I think the guy who takes you up to the hotel from the arrival lounge deserves a tip. He is courteous and helpful.

You will be screened once or twice (your baggage too). That I am willing to take.

However, if you are transitting through Eaton try not to leave the terminal building as otherwise for getting in, you will have to call them again.

  • Stayed March 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Kurtdigital
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 14 July 2014
Dear Guest,

Thank you for your continued patronage.

It is nice to learn from your review that you have been visiting our hotel and are impressed by
the Aqua Pod facilities. Your five star rating is a well deserved appreciation for our whole team
which looks forward to be at your service during your next visit in New Delhi. The security check is something that is practiced by the Delhi Airport authorities and we regret any inconvenience caused .

We look forward to welcoming you soon.

Best Regards,
Sharin S
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 5 Contributor
91 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 9 July 2014

This hotel was perfect for my transit.
people were really nice. They come directly after the landing to pick me up with a sign.
The hotel was really clean,the room too. the room was big and the bed really good. you have the wifi and tv for free.
the breakfast was really tasty with a lot of choice. If I have to fly again in India for a transit I will come back!

  • Stayed June 2014, travelled solo
    • Location
    • Rooms
    • Service
Helpful?
2 Thank Laeti2605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eaton_Smart, General Manager at Holiday Inn Express New Delhi International Airport Terminal 3, responded to this review, 14 July 2014
Dear Guest,

Your review titled “Really Good” is a true testament to all our efforts, trying to deliver the best
service and traditional hospitality to all our guests.

We thank you for taking time out from your busy schedule and giving us a full rating on the stay. The team is glad to have added value to your stay with the services and Wi-Fi. The Chef is glad that you found the breakfast favorable - your appreciation acts as that much needed pat on the back for a job well done.

We are already looking forward to being of service to you once again in the future.

Best Regards,
Sharin S
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express New Delhi International Airport Terminal 3

Property: Holiday Inn Express New Delhi International Airport Terminal 3
Address: Level 5 | Indira Gandhi International Airport, New Delhi 110037, India (Formerly Eaton Smart – New Delhi Airport Transit Hotel)
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Wheelchair access Airport Transportation
Hotel Style:
Ranked #23 of 932 Speciality Lodging in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express New Delhi International Airport Terminal 3 3*
Number of rooms: 93
Official Description (provided by the hotel):
Holiday Inn Express New Delhi International Airport Terminal 3, offering 93 ROOMS relaxed affordable and hassle free stay every time. Located inside the Indira Gandhi International Airport, the hotel is the perfect spot to freshen up before your next flight. Start the day right with our complimentary Express Start breakfast and stay connected with free Wi-Fi Internet through-out the hotel. Experience our high quality bathroom and bedding to recharge after a long flight. Experience 24hours accessible Gym, in-house Spa, business facilities &round the clock multi-cuisine restaurant “Great Room” that serves Breakfast, Lunch, Dinner& in between meals.Kindly note that the guest must have a departure flight from Terminal 3 to stay at the hotel.Guests are advised to mention their flight details while making the reservation for smooth check-in & check-out. The maximum length of stay for any guest cannot exceed 24 hours. Guest are advised to read the terms and conditions carefully. ... more   less 
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