I booked this hotel long in advance before my trip (about a month) via booking.com and got confirmation of booking of 3 rooms. I knew I would arrive at the hotel in the evening and would have a lot of luggage plus I was travelling with a 3-year old child, so I needed a decent place to stay and have a rest after the flight. However when I arrived at the hotel they told me they didn't have available rooms, they were fully booked despite I had a confirmation of my bookings. They started to blame booking.com and told me that in fact my confirmation was not final and I should obtain it only upon my arrival to the hotel only! I have never had such problems with bookings in other cities and countries. Then they told me they would give me another hotel at the same rate and took me to that hotel. But it was shabby and terrible and certainly was not a 3-star hotel and didn't cost the money for which my booking was! It is not the 1st time I travel to Delhi, so I know something about their hotels and hotel rates. So, I had to run around Delhi at hight looking for another hotel myself, and when I did find another one they even didn't help to move my luggage there. I would not recommend to anyone to book this hotel! And after all that they told booking.com that they did give me 3 rooms upon my booking but I didn't like their hotel and didn't stay there so I should pay a no-show fine! Fortunately booking.com is a reasonable company who really cares about their customers they didn't charge me anything.
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