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“Awesome” 4 of 5 bubbles
Review of WelcomHotel Dwarka

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WelcomHotel Dwarka
Ranked #43 of 706 Hotels in New Delhi
Bengaluru, India
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Awesome”
4 of 5 bubbles Reviewed 11 May 2014 via mobile

Stayed during april 2014

Rooms-goood and properly mainatined with all amenities
Fooooood-Excellent
,specially the deserts were awesome.

Service-good,prompt and quick.


Recommended....

Regards,
Rama chandra..

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ramchandra004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 14 May 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,576 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (212)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
birmingham
Level Contributor
49 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 8 May 2014

Stayed here for one night in October 2013.

The hotel is ultra modern and immaculately kept. Check in was easy with the staff being extremely polite and knowledgable.

We had booked through hotels.com and as the hotel was prepaid, we were told that the minibar had been emptied!!!! How very strange!
Not sure if they have a problem with guests leaving without paying, but this made my brothers and I feel like we weren't trusted. It placed a dampener on the stay.

The room, the bathrooms, the variety of TV channels were all excellent!

Breakfast was good, great variety and well presented.

The area itself is developing with not much nearby and I feel this is more a business hotel rather than for families / tourism, however this place is exceptional for this side of Delhi.

Overall enjoyed our brief stay apart from the slight distrust!

Room Tip: Higher is always better :)
See more room tips
  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank marvaluss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 10 May 2014
Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

We have taken note of your feedback on Mini Bar amongst others. Please be assured that necessary corrective action has been initiated in order to enhance our services.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 8 May 2014

never come to this hotel ....fully unsatisfied ...wrost food..The hotel chaps seem to have solved the problems at their own level by putting exhaust fans in the bathroom above the shower, however the effect is not sufficient. The owners should bite the bullet and renovate their plumbing systems otherwise be prepared for a substandard stay.

  • Stayed April 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Asifkhan82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 10 May 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Shanghai Club on the Tripadvisor,

I have taken cognizance of your feedback regarding Food and Plumbing amongst others. Without offering any excuse, I sincerely apologize for the dissonance faced. Please be assured that necessary corrective action has been initiated in order to enhance our services.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
5 of 5 bubbles Reviewed 2 May 2014

We recently visited India on a family holiday and stayed at this hotel from April 16th to 23rd for 6 nights Normally we stay more central but my wife had family who were local so decided to stay at Welcom.The hotel is second to none and the staff were so helpful especially Jumoni in reception who totally took care of my children with whatever they wanted.The swiiming pool is always empty so it was like having our own private pool .The complimentary buffet breakfast is the best we have had in India.We upgraded to a club room which was able to take an extra bed and still comfortable for afamily of 4 people to stay in.The hotel is mainly used by business people in the day time and every evening there always seems to be 1 or 2 weddings going on in the evenings.There is a shopping mall literally behind the hotel which you can see while your in the lift of the hotel. All in all we had a great time staying here .

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank poonam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 3 May 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

Your appreciation has been conveyed to Junmoni and I am sure that your recommendation will go a long way in encouraging her.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 May 2014 via mobile



I had a ring ceremony function at viceroy 1&2 on 20th April,2014.On behalf of all my guests, i would want to thank the hotel's banquet management team. Mr. Dhiraj and his team were there throughout the function and were quite supportive and helpful.Mr. Dhiraj certainly made sure that the arrangements were perfect and it was a superbly managed event. A lot thanks to him and team!

Guys keep up the good work! Will be happy to avail your services again in near future!

Stayed May 2014, travelled with family
Helpful?
2 Thank Himani S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 2 May 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

Your appreciation has been conveyed to Dhiraj and I am sure that your recommendation will go a long way in encouraging him.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

I recently visited "Shanghai Club" restaurant at ITC WelcomHotel, Dwarka to celebrate my Birthday along with my family. Though it was a Sunday night, still only two families were there at the restaurant. The food was above average. Duck was a li'l overcooked. But, overall the food was tasty. Dimsums seem to be too highly priced. 500+ taxes for 4 small pieces is too much even for a 5* restaurant. But, still I can forget the price for the taste and presentation. But one strong disappointment. There were a lot of mosquitoes, and yes "a lot". The ambience, food taste & presentation. All goes for a toss, if you cannot keep your place free of mosquitoes. I would sincerely request the Management of WelcomHotel dwarka to look into this matter. This almost spoiled my evening,

Room Tip: Dont take a table near the door to the open balcony. The mosquitoes are the naughtiest there.
See more room tips
  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank rahulbarmanroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 2 May 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Shanghai Club on the Tripadvisor,

I have taken cognizance of your feedback regarding duck, Dimsums and Mosquitoes amongst others. Without offering any excuse, I sincerely apologize for the dissonance faced. Please be assured that necessary corrective action has been initiated in order to enhance our services.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
66 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 bubbles Reviewed 30 April 2014

Being a frequent traveller, this was easily my worst hotel stay in India. Everything that could go wrong went wrong during this stay of mine. I was embarassed even more because I had taken my German boss along. Sample this:

1) Flawed check-in process with wrong guest data
2) In-room phone was not working & took plenty of follow-ups to be fixed
3) Staff were brusque & lacked warmth as well as customer service orientation
4) Non-availability of basic indian alcoholic beverage brands (kingfisher beer, black dog whiskey)
5) Loud noise from a wedding party ensured my foreign colleague doesn't get to sleep properly in the Junior Suite that cost a bomb
6) Dysfunctional laundry service
7) Unimpressive breakfast which served coffee at room temperature
8) Lousy & unprofessional arrangement of transport despite having given all details of the travel plan 2 days in advance

Overall, a hotel with very poor service standards that needs a serious shake-up. I sincerely hope they improve & other guests are not made to experience what I had to.

  • Stayed February 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank sunsang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 2 May 2014
Greeting from WelcomHotel Dwarka.

Thank you for your Feedback on Tripadvisor.

As we had already received this feedback from you through our Website on 16th of February, 2014, we would like to assure you once again that we have already taken necessary corrective action to enhance our services.

I would once again like to reiterate our commitment made to you via our email dated 17th February, 2014 and do hope that you would give us this opportunity to welcoming you back at 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about WelcomHotel Dwarka

Property: WelcomHotel Dwarka
Address: 3 Plot No, New Delhi 110075, India (Formerly The Emporio Hotel)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in New Delhi
#39 Romantic Hotel in New Delhi
#40 Family Hotel in New Delhi
#42 Business Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — WelcomHotel Dwarka 5*
Number of rooms: 394
Official Description (provided by the hotel):
Location: 20 minute drive from Indira Gandhi International Airport - Distance to Airport 13.00 Km. Easy access to the Delhi Metro System and the NH 8 Highway. Conveniently connected to the airport, the Hotel is in New Delhi (Dwarka), close to Dada Dev Mandir. Distance from City Center 22.00 Km. Conveniently located in Asia's largest sub-city Dwarka, WelcomHotel Dwarka New Delhi invites you to discover one of the world's most vibrant cities filled with a distinct culture, ancient traditions and a fascinating history. The hotel is an inclusive blend of contemporary design and International services standards, offering a unique experience to the discerning traveler. The Hotel offers a range of accommodation across its 393 elegant, well equipped rooms and suites. The cuisine offering, rich with ITC Hotels' brands, comprises of K&K - a speciality Indian restaurant and Pavilion 75, the all day dining restaurant. Soon to be launched are Ghungroo, a contemporary night club that provides an ideal ambience to unwind and Shanghai Club - a signature restaurant serving authentic Chinese cuisine. State-of-the-art conference facilities of close to 1600 meter square including two spacious banquet venues and two meeting rooms, provide ample room to deliberate or celebrate any occasion. The recreation, beauty and fitness facilities comprise of a Swimming Pool, Gymnasium, Beauty Salon and a Club lounge to relax and rejuvenate. The hotel is a perfect expression of the locale and evokes both the warmth and the cosmopolitan panorama of the Capital City. ... more   less 
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Also Known As:
Lebua New Delhi Hotel New Delhi

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