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“Assessment regarding comforts and services provided during my stay” 5 of 5 bubbles
Review of WelcomHotel Dwarka

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WelcomHotel Dwarka
Ranked #43 of 706 Hotels in New Delhi
Bengaluru, India
2 reviews
“Assessment regarding comforts and services provided during my stay”
5 of 5 bubbles Reviewed 28 August 2014

Although, for me this was a new Hotel, I found the ambience, the Interior and the Room facilities very good. The staff received me (as the Guest) in very decent manner and promptly ensured the registration formalities and the front desk during my recent stay on 21 - 22.08.2014 I was allocated Room No.805 which was very comfortably clean and was very well kept by housekeeping department of the Hotel.

The in-room dining services were also very very efficient and fast. I would rather prefer to mention the names of two of the Staff Members whom I found extremely efficient, sincere and have helped my stay to be very comfortable. They are, one from in-room dining services and one from Reception Desk. Their names are as under:-

1. Staff from in-room dining services performing outstanding services - Mr. Praveen Lakhawat
2. Official from Front Desk - Ms. Geetha

Room Tip: Although, for me this was a new Hotel, I found the ambience, the Interior and the Room facilities ve...
See more room tips
  • Stayed August 2014, travelled on business
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mulla2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 29 August 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

Your appreciation has been conveyed to Geeta & Praveen and I am sure that your recommendation will go a long way in encouraging them.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,568 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (212)
Date | Rating
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English first
Bengaluru, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

IThe reason we chose the hotel was because of its proximity to my place of business.
Also this was my first time in delhi.
I was pleasantly surprised by the hotel.. good ambience, nice comfortable rooms.
I must mention that the staff there was excellent.. charming and courteus especially Ms Geeta at the reception desk who made sure we had everything that we needed, mr shohaib who helped us out with our travel plans and last but not the least Mr Om... the hotel driver.. who tooks us around Delhi and kept us in a good spirits despite the blistering heat.
We also had dinner at their chinese restaurant which was fantastic both in terms of service and the food...A must try if you stay there.
All in all a nice experience

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank arpitha1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 27 August 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

Your appreciation has been conveyed to Geeta, Shuwaib and Om and I am sure that your recommendation will go a long way in encouraging them.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 26 August 2014 via mobile

It doesn't really get better unless you have an insatiable desire. To put it briefly, the hospitality, courtesy, service, ambience, food and the overall experience, everything was great. K&K, the Indian restaurant that also serves the legendary Dal Bukhara, is spot-on for a quiet romantic evening.

Spoiler Alert:

K&K is beautifully lit up with 1100+ candles every evening.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank arpitc2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 27 August 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Agra, India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 26 August 2014

Had checked in hotel on 20.08.14. Inspite of pre informing check in time of 3pm,it took them 40/45 minutes to get room ready and no one even there to offer even water .However after calling for manager,we were offered coffee.
although was amused to see water being served the next day to guests in waiting..the management had taken the action !!
no room up gradation as per plans even though rooms were available.
water went off while taking bath !! DISGUSTING>>>
paltry discount was offered on food 25% which we can avail normally also being regular client of ITC.
Overall very average experience as per ITC standards.

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank rajeev g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 27 August 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor.

I have taken cognizance of your feedback regarding check-in and bathroom services amongst others. Without offering any excuse, I sincerely apologize for the dissonance faced. Please be assured that necessary corrective action has been initiated in order to enhance our services.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 August 2014

i just want to say it was great stay.what it really matters is how you treat your customerS and trust me being form airlines industry i know what it means.it was just one call and it was all arrange thanks to Manager Simranpreet Singh. It was my fiancee Birthday and every went so smooth. In fact there was everything which i wanted .once again thanks Mr Singh .....:)

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ashish1988747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 26 August 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates. Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

Your appreciation has been conveyed to Simranpreet and I am sure that your recommendation will go a long way in encouraging him.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
delhi
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 22 August 2014

Recently, post a tiring trip from Kasauli to Delhi, we went to K&K, ITC Dwarka for dinner. This place has been strongly recommended by all my friends.
I am a frequent visitior to Bukhara, ITC Maurya since I am big fan of their Dal Bukhara. However, my only grudge against Bukhara is that there are very few options for the vegetarians, i.e., Dal and Paneer,
I was very delighted when I visited K&K and saw the menu (there were lots of options for the vegetarians). Further, besides ambience being classy, the management and staffs were brilliant. The waiters took great pride in the food and thoroughly explained all the items which we wanted to eat.
With respect to food, Dal Bukhara at K&K was simply amazing. For the first time, I actually had the opportunity to try dal Bukhara with biryani and it tasted wonderfully. It was one of those meals you just want to sit afterwards and reflect on how good it was. Our 3 course meal was simply outstanding. I would definitely eat here again.
Ajay Sondhi

  • Stayed August 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank ajaysondhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 23 August 2014
'Greetings from WelcomHotel Dwarka'

Thank you for your review on K&K on the Tripadvisor,

We are delighted to note that you have appreciated the Food & Services of our Hotel and the hospitality displayed by our Associates.

Your feedback is greatly appreciated and would most certainly help us in our "Quest for Quality".

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 21 August 2014

I had spent 8 days in this hotel and I must have to say that the hospitality was superb. Rooms were spacious n other facilities were almost at par. But when it comes to downside of this hotel I would like to mention about fooding, swimming pool n toilet. I had chosen super deluxe room but even in that room no bath tub was provided so it's not a value for money thing. Swimming pool was just ok but nobody was there for support in case of emergency.
Though I would like to go back for another stay..
But please resolve the above mentioned matters as it'll certainly improve ur reputation.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank WEJAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_WelcomHotelDwarka, General Manager at WelcomHotel Dwarka, responded to this review, 23 August 2014
Greetings from WelcomHotel Dwarka'

Thank you for your review on Tripadvisor. We are delighted to note that you have appreciated the services of our Hotel and the hospitality displayed by our Associates.

We have taken note of your feedback on Food, Toilets & Swimming Pool amongst others. Please be assured that necessary corrective action has been initiated in order to enhance our services.

We assure you our best services and look forward to the pleasure of welcoming you back to 'WelcomHotel Dwarka'.

With best regards,
Sanjay Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about WelcomHotel Dwarka

Property: WelcomHotel Dwarka
Address: 3 Plot No, New Delhi 110075, India (Formerly The Emporio Hotel)
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Luxury Hotel in New Delhi
#39 Romantic Hotel in New Delhi
#40 Family Hotel in New Delhi
#42 Business Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — WelcomHotel Dwarka 5*
Number of rooms: 394
Official Description (provided by the hotel):
Location: 20 minute drive from Indira Gandhi International Airport - Distance to Airport 13.00 Km. Easy access to the Delhi Metro System and the NH 8 Highway. Conveniently connected to the airport, the Hotel is in New Delhi (Dwarka), close to Dada Dev Mandir. Distance from City Center 22.00 Km. Conveniently located in Asia's largest sub-city Dwarka, WelcomHotel Dwarka New Delhi invites you to discover one of the world's most vibrant cities filled with a distinct culture, ancient traditions and a fascinating history. The hotel is an inclusive blend of contemporary design and International services standards, offering a unique experience to the discerning traveler. The Hotel offers a range of accommodation across its 393 elegant, well equipped rooms and suites. The cuisine offering, rich with ITC Hotels' brands, comprises of K&K - a speciality Indian restaurant and Pavilion 75, the all day dining restaurant. Soon to be launched are Ghungroo, a contemporary night club that provides an ideal ambience to unwind and Shanghai Club - a signature restaurant serving authentic Chinese cuisine. State-of-the-art conference facilities of close to 1600 meter square including two spacious banquet venues and two meeting rooms, provide ample room to deliberate or celebrate any occasion. The recreation, beauty and fitness facilities comprise of a Swimming Pool, Gymnasium, Beauty Salon and a Club lounge to relax and rejuvenate. The hotel is a perfect expression of the locale and evokes both the warmth and the cosmopolitan panorama of the Capital City. ... more   less 
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Also Known As:
Lebua New Delhi Hotel New Delhi

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