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“VERY POOR BEHAVIOUR BY STAFF MANISH KUMAR”

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The Royal Residency Hotel
Ranked #653 of 713 Hotels in New Delhi
Jaipur, India
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“VERY POOR BEHAVIOUR BY STAFF MANISH KUMAR”
Reviewed 16 November 2013

I have called this hotel today and talked to Mr Manish his number is 9811455867. He took my hotel room booking and confirmed me that my room is booked and asked me to send a mail for confirmation, which i sent and after one hour he called me and informed that my room is cancelled as they sold to someone else and when i asked his manager number he disconnected call and talked in a very poor manner.

I was on the way to this hotel to check in and when he informed me this i was shocked to hear as this was a very poor service. I need to find other hotel and go in that way now.

I think this kind of staff should be sacked immediately.

  • Stayed November 2013, travelled on business
    • Service
Helpful?
2 Thank goyalpravesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheRoyalResidencyHot, Front Office Manager at The Royal Residency Hotel, responded to this review, 22 November 2013
Dear Representative,

Greetings From The Royal Residency Hotel !!!

This has reference to your review, we would like to inform you that you had asked the father's name of Manish Kumar & you were a local person because you had called by local number from New Delhi. The hotel does not have room for the man of Delhi. you were Threatening that if you do not give room so I will write Review on TripAdvisor. it's totally wrong review has been written by you. it's a first complaint to the royal residency hotel new Delhi. if you are writing wrong review to the royal residency hotel then we can not change our rules and regulation which is being followed by staff.

Thanks
The Royal Residency Hotel
C/669, New friends Colony, New Delhi - 110065.
PH NO- 011 46802276, 77
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about The Royal Residency Hotel

Property: The Royal Residency Hotel
Address: Dr. C V Raman Marg, Main Road, South Delhi | C-669, New Friends Colony, New Delhi 110025, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #653 of 713 Hotels in New Delhi
Price Range (Based on Average Rates): £
Number of rooms: 20
Official Description (provided by the hotel):
Welcome To The Royal Residency Hotel Redefining luxury in hospitality, The Royal Residency are your all season destination, providing comforts of a five star hotel at the cost of a deluxe budget hotel.The grand style of our artistically designed building combines modern aspects with traditional touches. The refined interior features the latest trends, luxurious fixtures and a homely atmosphere.The Royal Residency Hotel is located in South Delhi, about 5 minutes' walk from Fortis Escort Hospital. It serves a daily English buffet breakfast at the Safari Restaurant, which also provides room service.The air-conditioned suites are all equipped with a flat-screen TV, minibar and tea/coffee making facilities. En suite bathrooms have 24-hour hot-water showers, a hairdryer, and herbal toiletries. Bathrobes are included.The Royal Residency Hotel is 1 km from Apollo Hospital, and 2 km from Nizamuddin Railway Station, Lotus Temple and Nehru Place. It is 17 km from Indira Gandhi International Airport.Guests can head to the 24-hour front desk to rent a car, or to request for the use of meeting rooms. The hotel also provides laundry and ironing services. ... more   less 
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