I have called this hotel today and talked to Mr Manish his number is 9811455867. He took my hotel room booking and confirmed me that my room is booked and asked me to send a mail for confirmation, which i sent and after one hour he called me and informed that my room is cancelled as they sold to someone else and when i asked his manager number he disconnected call and talked in a very poor manner.
I was on the way to this hotel to check in and when he informed me this i was shocked to hear as this was a very poor service. I need to find other hotel and go in that way now.
I think this kind of staff should be sacked immediately.
- Official Description (provided by the hotel):
- Welcome To The Royal Residency Hotel Redefining luxury in hospitality, The Royal Residency are your all season destination, providing comforts of a five star hotel at the cost of a deluxe budget hotel.The grand style of our artistically designed building combines modern aspects with traditional touches. The refined interior features the latest trends, luxurious fixtures and a homely atmosphere.The Royal Residency Hotel is located in South Delhi, about 5 minutes' walk from Fortis Escort Hospital. It serves a daily English buffet breakfast at the Safari Restaurant, which also provides room service.The air-conditioned suites are all equipped with a flat-screen TV, minibar and tea/coffee making facilities. En suite bathrooms have 24-hour hot-water showers, a hairdryer, and herbal toiletries. Bathrobes are included.The Royal Residency Hotel is 1 km from Apollo Hospital, and 2 km from Nizamuddin Railway Station, Lotus Temple and Nehru Place. It is 17 km from Indira Gandhi International Airport.Guests can head to the 24-hour front desk to rent a car, or to request for the use of meeting rooms. The hotel also provides laundry and ironing services. ... more less
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