Last year i took the 5 memberships of Hilton hotel which promised 2 complimentary nights on each membership (One in Nehru place and other one in Mayur Vihar) and plus some other benefits. Whenever during the year i called up the hotel for booking of room, i was informed that only 3-4 rooms are reserved for the members and they need atleast 15-20 days advance information to reserve them and that too was not possible on weekends. While taking the membership i informed the sales person that i would gift these vouchers to my friends and relatives as i am residing in Delhi only and i don't need the rooms for myself. Later on when i tried to book the room for my brother in law, i was refused booking as according to the latest management policy the rooms can't be given to anyone else besides the members.
This was really pathetic because there was no way i could have utilized the 10 night vouchers for myself. Later on the hotel even denied the booking in Mayur Vihar Hotel as they had some internal issues. When, luckily i got a room available for myself near the expiry of my membership (and that was in anticipation by the hotel that i will renew the memberships), i checked into the hotel just to find out that they were least interested in honoring the other vouchers which they have provided.
Since the overall experience was pathetic therefore there is no point in rating the facilities of the hotel. You may well understand the standard of services of a Hotel that hardly have any value of its commitments and services for which it has taken Rs.55000.00 as advance which I paid towards the membership fees.
- Official Description (provided by the hotel):
- Eros Hotel New Delhi Nehru Place is perfectly placed for both the business and leisure traveler, with a prime location at the center of the city's business and commercial districts. With over 100 international business houses located in the immediate vicinity, we offer our corporate guests the convenience of having most of your business needs at our doorstep. ... more less
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- Also Known As:
- Intercontinental New Delhi
- InterContinental Nehru Place
- Nehru Place Intercontinental
- New Delhi Intercontinental
- Hotel Intercontinental
- Intercontinental Hotel New Delhi