We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wrong Ethics”
Review of Eros Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Eros Hotel
Ranked #28 of 715 Hotels in New Delhi
Certificate of Excellence
Reviewed 18 June 2014

Last year i took the 5 memberships of Hilton hotel which promised 2 complimentary nights on each membership (One in Nehru place and other one in Mayur Vihar) and plus some other benefits. Whenever during the year i called up the hotel for booking of room, i was informed that only 3-4 rooms are reserved for the members and they need atleast 15-20 days advance information to reserve them and that too was not possible on weekends. While taking the membership i informed the sales person that i would gift these vouchers to my friends and relatives as i am residing in Delhi only and i don't need the rooms for myself. Later on when i tried to book the room for my brother in law, i was refused booking as according to the latest management policy the rooms can't be given to anyone else besides the members.

This was really pathetic because there was no way i could have utilized the 10 night vouchers for myself. Later on the hotel even denied the booking in Mayur Vihar Hotel as they had some internal issues. When, luckily i got a room available for myself near the expiry of my membership (and that was in anticipation by the hotel that i will renew the memberships), i checked into the hotel just to find out that they were least interested in honoring the other vouchers which they have provided.

Since the overall experience was pathetic therefore there is no point in rating the facilities of the hotel. You may well understand the standard of services of a Hotel that hardly have any value of its commitments and services for which it has taken Rs.55000.00 as advance which I paid towards the membership fees.

Room Tip: You may ask for a pool facing room on higher floors so that you may get a good view of Lotus Temple...
See more room tips
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank MOHIT_365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for your response and review, however we do apologize for all the inconvenience caused. At all times, our endeavor is to service our guest with the highest service standards while it seems we have fallen short here.
We would also like to bring to your kind attention that as per terms and conditions of the membership printed on every voucher it is clearly mentioned that room vouchers are non-transferable. We regret the confusion here. The hotel has a membership base of 2500 members and we do have high demand of complimentary room nights on weekends, hence we request our guests to reserve in advance for the same. We do understand that you tried to book 15-20 days in advance but unfortunately on the dates that you were trying to reserve, the rooms had already been booked.
The hotel keeps 4-5 rooms reserved for the members at all times and usually we do not face any such issues, but sometimes there are high number of unanticipated bookings and hence we are rendered helpless in such circumstances.

We sincerely apologize for this and would like to understand the situation in detail and ensure a robust process thereby eliminating chances of such situations. May we ask you to share your contact details on davinder.juj@eroshotels.co.in (EAM - Rooms & Business Development) so we can get in touch and take necessary corrective actions.

Hoping to hear from you soon.

Warm Regards,

Davinder Juj
EAM - Rooms & Business Development

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,265)
Traveller rating
Traveller type
Time of year
Language
  • More languages

922 - 928 of 1,266 reviews

Reviewed 18 June 2014

I am being staying here for past few years as it is close to the area where I usually got work. The hotel was earlier managed by Hilton, so was disappointed to lose my Hilton points!! Well, property is wonderful with lovely swimming pool and poolside area is also very nice. Good rooms & lovely food … Over all lovely stay … would certainly recommend the place particularly if your work is in & around ….

Room Tip: Higher floor and pool facing ...
See more room tips
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank subodh13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this reviewResponded 23 June 2014

Dear Guest,



It was a pleasure hosting you here at the Eros Hotel, New Delhi and Thank You for taking out time to write us a review.

The hotel has not been a Hilton property for a little over 8 months now but ofcourse the people remain the same and also the standards of service. The information was communicated was to all members from Hilton Worldwide and we apologize for you not receiving it. Having said that, we have an individual Loyalty program called Eros Premium Club. Should u wish to have more information about it, please feel free to write to us at reservations@eroshotel.co.in and we shall be happy to help you.



We are glad to host you here and welcome you to visit soon again.



Warm Regards,

Arindam Chakraborty
Director, Food and Beverages

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2014

DELHI: Spanning a block in the heart of the Capital is one of a handful of hotels synonymous with discreet luxury — Eros Hotel. Boasting of a sleek minimalist décor, the hotel's splendor enveloped me as I walked to the check-in counter and then into my sleek suite on the tenth floor—about the size of a typical two-bedroom apartment! High ceilings and stunning cityscapes, plush bedroom adjacent to a large bathroom with dressing room and walk-in closet, dining table for eight and sofa set designed to look good and feel good. For business, there's a workstation with fax and high-speed Internet, notepads and multiple plug points.

I was secure about safety when Vaishali Dar from the hotel team assured me she was a call away at all hours following which I chilled out at the executive lounge and then headed for lunch to 'Blooms'. The delicious meal was followed by a 120-minute steam-scrub-massage therapy at the health club. I was deeply relaxed and all set to meet friends over cocktails and dinner at 'Empress Of China' which has been serving the privileged for years. What followed was a cracker of an evening indulging in authentic flavorful dishes which ensured a languorous sleep. Glancing at the clock when I woke a tad late the following morning reminded me it was time to have a quick breakfast of assorted sweet breads and a tall jug of fresh juice before checking out!

This review would be deficient if I failed to mention that the service here is amazing. The management goes out of its way to make guests feel good and service throughout the hotel is fast and efficient. The hotel's range of services and amenities.. its upscale restaurants and bar (with the most melodious live Retro band on some nights) will attract you but its attentive welcoming staff will make you feel at home and tempt you to stay longer. (12.6.2014)

Room Tip: Choose a suite with access to the Executive Lounge!
See more room tips
  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank JASMEEN-DUGAL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this reviewResponded 17 June 2014

Dear Guest,

It has been a pleasure to host you here at the Eros Hotel, New Delhi and we thank you for taking out time to write this truly heartwarming review here. We are so glad to read how you were mesmerized by the hotel- interiors, ambiance, rooms, services and everything else at the hotel.

Comments such as yours motivate us to give our very best to our guests.

Our entire staff at the Health Club, Restaurants, Room service, is truly delighted to hear that you enjoyed their services so much and we all Thank You once again for all your generous compliments.

We can't wait to have you back here soon again! Cheers!


Warm Regards,

Arindam Chakraborty
Director - Food and Beverage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2014

This Hotel bakery Sweet N Crusty- Breads and Cakes are the best in the town..freshly made cakes and breads.
The staff (Ms.Shewta Chaudhary) is also courteous.

I suggest them to increase there cakes and breads range.In Happy Hours in evening all there products are exhausted.

  • Stayed: June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Karanaggu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this reviewResponded 6 June 2014

Dear Guest,

Thank You for taking out time to write us this truly heartwarming review about your recent experience at Sweet N Crusty. It was a pleasure serving you here.
Our entire team is thrilled to know that you enjoyed the bakery so much and we are glad that we could make it worth it for you. Yes indeed we have a lot of rush here in the evenings and sometimes by afternoon we have had to close up because everything was sold out.
We have taken your expansion suggestion quite seriously and hopefully will work on it in near future.

Looking forward to serving you soon again!

Warm Regards,

Arindam Chakraborty
Director - Food and Beverage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

While on business in Delhi, I stayed at the Eros Hotel in Nehru Place.
Excellent hotel right next to one of the biggest computer markets in India.
Every morning, after my swim in their outdoor pool, I would go to the Bloom Cafe for breakfast brunch. Great food and superb service. The staff treated me like royalty, and made me feel very welcome. Ankit, Nitish, Sandeep, Rahul, and the rest of the staff went the extra mile to get my day started right.
Specializing in South Indian cuisine and made to order omelettes, there is also a large selection of fruits and pastries. A great experience not to be missed.

Room Tip: West facing rooms toward the south end of the hotel feature spectacular sunrises and a view of the L...
See more room tips
  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank RobFarries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this reviewResponded 6 June 2014

Dear Guest

It was a pleasure to host you here at Eros Hotel, New Delhi. Thank You for taking out valuable time to write us a review here.
We are very glad to know that you could happily avail the pool services at the hotel and enjoyed it too. The staff at Blooms is thrilled to know that you enjoyed their services and the food so much. Comments such as yours motivate us to go that extra mile and maintain the highest standards of service.

We are already looking forward to serving you again soon, should your travels bring you to New Delhi.

Warm Regards,

Arindam Chakraborty
Director - Food and Beverage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

Excellent service. The restaurant was brilliant. Would like to thanks the staff specially Ankit for the hospitality and great service , he was trying to give a very special service to all he wood ask for any service and he would know what you like or what you need,the food was very good and you had a deferent veraity to pick from . But the most imported was customer service that lucks in most of the places , Eros had it . I also would like to thank three lady's that playing a great role in the hotel .
Ritika Singh , Kavita Kaur and Neelanjali Sharma . Thank you to all of you
I enjoyed my 27 days of stay .
R. Ahmad

  • Stayed: May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Ramika A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this reviewResponded 6 June 2014

Dear Guest,

Thank You for taking out time to write us a review here.
It is truly heartwarming to read your comments about the hotel and its services. The staff is really thrilled to know that you enjoyed their services so much and that they could make your stay here comfortable.

We are already looking forward to welcoming you back here!

Warm Regards,

Arindam Chakraborty
Director - Food and Beverage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2014

I stayed for one night at this hotel. The lobby itself is very welcoming and the staff extremely courteous and helpful. The service is also great. The food is also very good and the room was comfortable. All in all, I am very satisfied and I shall come back again.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bappa_Mumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this reviewResponded 6 June 2014

Dear Guest,

Thank you for sharing your recent stay experience on TripAdvisor.

The team is happy to read your compliments and is looking forward to welcoming you again, should your travel bring you to New Delhi.

Warm regards,

Sanjay Keswani
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New Delhi hotels
1.5 mi away
The Suryaa New Delhi
The Suryaa New Delhi
#16 of 715 in New Delhi
1,830 reviews
5.3 mi away
Shangri-La's Eros Hotel
Shangri-La's Eros Hotel
#29 of 715 in New Delhi
2,811 reviews
2.6 mi away
Sheraton New Delhi
Sheraton New Delhi
#20 of 715 in New Delhi
1,630 reviews
Show Prices
Show Prices
Show Prices
5.8 mi away
The Lalit New Delhi
The Lalit New Delhi
#41 of 715 in New Delhi
3,979 reviews
5.1 mi away
Le Meridien New Delhi
Le Meridien New Delhi
#18 of 715 in New Delhi
2,883 reviews
4.1 mi away
Hyatt Regency Delhi
Hyatt Regency Delhi
#45 of 715 in New Delhi
2,362 reviews
Show Prices
Show Prices
Show Prices

Been to Eros Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eros Hotel

Address: American Plaza, New Delhi 110019, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Spa Hotel in New Delhi
#22 Luxury Hotel in New Delhi
#40 Business Hotel in New Delhi
#43 Family Hotel in New Delhi
Price Range: £69 - £177 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Eros Hotel 5*
Number of rooms: 218
Official Description (provided by the hotel):
Eros Hotel New Delhi Nehru Place is perfectly placed for both the business and leisure traveler, with a prime location at the center of the city's business and commercial districts. With over 100 international business houses located in the immediate vicinity, we offer our corporate guests the convenience of having most of your business needs at our doorstep. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Ctrip TA, Booking.com, Expedia, Hotels.com, Ebookers, HotelsClick, HotelQuickly and 5viajes2012 S.L. so you can book your Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental New Delhi
InterContinental Nehru Place
Nehru Place Intercontinental
New Delhi Intercontinental
Hotel Intercontinental
Intercontinental Hotel New Delhi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing