On a 2 Nights' trip to Delhi from Jaipur, visited the Nehru Place property of Eros hotel group.
Had a mixed kinda reaction altogether.
At the first place, its worth mentioning that the property has indeed a heritage kinda look inside with huge splendid lobbies, a 24 hours' dedicated coffee-shop (Blooms), an open tea / coffee lobby, a bar lounge etc. It also has two other restaurants to dine in, yet not tried. Has a picturesque open swim pool adjoining a lush greenery overlooked at the Blooms coffee shop at the Lobby-level. The Club lounge with restricted access (for the club room boarders) is at the roof level at 12th floor.
Despite the fact that the property is not a brand new one, its very charmingly maintained no doubt.BUT one thing has really been striking enough throughout my entire stay that the staff throughout mostly seem to possess least warmth within, quite unlikely of a hospitality industry scenario in a present Indian context:
1) The Receptionist after the routine check-in procedures did not even bother to give a minimum introduction and description of the facilities attached to the kinda room hired thereof. Further, he did neither come along upto the room as a part of extending a basic sense of courtesy nor did send someone to do the needful.
2) The more shocking stuff happened the day next - as per standard hotel norms, the breakfast buffet closes usually around 10:30 AM but even as per standard, as seen in several other properties in India, even if a boarder happens to arrive 10-15 minutes before the closure hours, he/she is generally allowed to lift his/her food from the display table and only on prior information to such boarder, the buffet is lifted/winded off. In the present scenario, on requesting a short extension of buffet timings by another 10-15 minutes from the closure, I got a cold stare from the head steward and even the two other waiters as well. (I joined at 10:20 AM). Just after I managed to end my first course of fruits and juices, as I was upto having the main and final course of the buffet, I found myself in a shock state to find an almost empty buffet table while the time was only 10:35 AM.
I felt grossly humiliated and I did not turn up for food the whole day in that hotel.
On a concluding note, I should say that only one guy in the Blooms Coffee Shop named Nitish was cool enough to smoothly execute orders and met all standard expectation levels.
- Official Description (provided by the hotel):
- Eros Hotel New Delhi Nehru Place is perfectly placed for both the business and leisure traveler, with a prime location at the center of the city's business and commercial districts. With over 100 international business houses located in the immediate vicinity, we offer our corporate guests the convenience of having most of your business needs at our doorstep. ... more less
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- Also Known As:
- Intercontinental New Delhi
- Intercontinental Hotel New Delhi
- New Delhi Intercontinental
- Hotel Intercontinental
- Nehru Place Intercontinental
- InterContinental Nehru Place