We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Nice hotel, variable service”
Review of Eros Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Eros Hotel
Ranked #43 of 713 Hotels in New Delhi
Northampton, United Kingdom
Level Contributor
60 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Nice hotel, variable service”
Reviewed 30 August 2014

An impressive looking hotel with stunning reception. We had a room on the 10th floor. A nice room with dressing area attached to the bathroom. The shower could have done with a little updating but reasonably powerful once you had managed to get the temperature right. Only small gripe was the customer service was not as accommodating as it could have been, refusal to change money into smaller denominations and when I stayed in the room and kept the room key and my husband asked to be let into the lift he was told that he shouldn't have left me in the room on my own and had to go through 15 minutes of security checks before they let him up ( they refused to call the room to confirm his identity). So make sure you leave the room together! Buffet was good but expensive, breakfast buffet was varied and food was hot. This was included in our roommate so could not say if was good value as not sure of the cost.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Catliz17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this review, 2 September 2014
Dear Guest,

Thank You for sharing your valued opinions about your recent stay experience at our hotel here on this platform. It is immensely pleasurable to hear back from our patrons at any point in time. It is with great pride that we read your comments about our property, especially the reception and feel happy to know that we could entice you with the grandeur and royalty that Eros Hotel, New Delhi is so well known for.

We also happily note that you liked the room that you were staying in and had a comfortable experience with the washroom alike. However, you mention a security hiccup that you faced and we apologize for the inconvenience that it caused you however these strict measures have been put in place for our guests' security, which is paramount for us but we shall review our procedures to be more sensitive in handling any such issues in future for the convenience of all our guests. We heartily Thank You for your cooperation with regard to the same.

Once again, we would like to Thank You for all your compliments and we look forward to exceeding your expectations in services also, the next time you stay at Eros Hotel, New Delhi.

Warm Regards,

Davinder Juj
EAM- Rooms & Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,041 reviews from our community

Traveller rating
    474
    373
    118
    29
    47
See reviews for
159
154
62
507
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (247)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
1 review
Reviewed 29 August 2014

The stay was perfect and the service was really good...special thanks to Ankit Rawat for his service in the breakfast area. His behavior..his eagerness to provide quality service...cannot be matched...also Mr Netra and Mr Rawat did an excellent job in the banquet area..the entire staff was really helpful...just one word...superb

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ayaz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this review, 2 September 2014
Dear Guest,

We Thank You for sharing your recent stay experience here on our Tripadvisor page. It is pleasing to know that we could render services to your expectations and our staff enticed you with their dedication and skill in providing exceptional service.
Our associates and staff members are indeed very valuable to us and we are proud to have them in our team. We ensure the best-in-industry training and guidance for our staff because customer satisfaction is of utmost importance to us.
Comments such as yours motivate us to deliver better and best to our guests and ensure the highest standards of service at all times. I am sure our entire team will be delighted to read your compliments on their services.

We wish you all the very best in your endeavors and look forward to hosting you very soon again at Eros Hotel, New Delhi. It has been a pleasure!

Warm Regards,

Davinder Juj
EAM- Rooms & Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 29 August 2014

Great Service,good food options and a busy business hotel...rooms are nice too...some areas of this property can be revamped..still feel to be one of the best properties in Delhi...feel nice to be here always..Special thanks to ANKIT Rawat for his hospitality!!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Prithwiraj C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this review, 2 September 2014
Dear Guest,

It is truly heartwarming to read about your recent stay experience at the hotel and we Thank You for taking out valuable time to write us a review here on our Tripadvisor Page. We are thrilled to read that you enjoyed a homely stay at the hotel and feel satisfied with all our services. We constantly endeavor to provide our guests with the best standards of service and we feel proud that we have been able to score well on all parameters here. I am sure our entire team will be highly motivated after reading your generous compliments and will work even harder to serve many more happy guests like you!

Our hotel is indeed one of the oldest in the city of Delhi and we ensure that we invest in regular maintenance and renovation of our property and make sure that we keep the old-world charm and royalty alive at all times. Nevertheless your comments regarding revamping some parts have been noted and we will be looking into it in the near future.

It was a pleasure to host you here at Eros Hotel, New Delhi and our entire team wishes you all the best in all your endeavors!

Warm Regards,

Davinder Juj
EAM- Rooms & Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 August 2014

It's been a lackluster stay to say the least. Had booked this hotel for a month and the breakfast was just pathetic. I actually puked on one of the occasions. The staff was friendly but towards the end of my stay. The hotel charged me for extra amounts and billings. They also stole my ps4 when i left the premises. I tried contacting them regarding this matter. But no response. I would suggest a long duration traveller for other options. Not exactly what i was looking for.

  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
2 Thank AvidTraveller060191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this review, 1 September 2014
Dear Guest

We appreciate you taking the time to post your comment.

As we are already in email communication over the return of your PSP inadvertently left in your room and endeavouring to resolve to your satisfaction the other issues raised, we are happy to continue correspondence via that channel. If it is no longer your preference to collect your PSP on your next visit, then please do let me know at davinder.juj@eroshotels.co.in.

Thank you again for the feedback and we do hope to have the opportunity to make amends and serve you better in future.


Regards,

Davinder Juj
EAM- Rooms & Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mijas, Spain
Level Contributor
57 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 26 August 2014 via mobile

Returning to this Delhi hotel is like coming home. Not the most flash 5 star in town but the most friendly and comfortable.

Breakfast.. The best English breakfast East of England! Service by Ankit Rawat is legendary.
They lost the Hilton conection recently (used to be the Hilton Eros) for some reason. All the same staff are there as far as I can see. Standards are just as good. Keep it up guys!

Stayed August 2014, travelled on business
Helpful?
Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this review, 29 August 2014
Dear Guest,

It gives us immense pleasure to read about your recent stay at Eros Hotel, New Delhi and we Thank You for your valued feedback. It is truly heartwarming to hear back from our happy patrons.
We pride ourselves on being one of the oldest 5 star hotel in Delhi and as you must know, we are known to carry-forward the opulent old world charm and heritage of the golden era gone by. We are very pleased to note that you find our hotel friendly and comfortable.

I am sure our staff will be thrilled to know that you enjoyed their services and the food at the hotel. We are also glad to know that you experienced consistent service levels at the hotel as we strive hard to maintain the best standards of service at all times for all our guests, valuing consistency to the core.

We Thank You for your consistent and loyal support and wish you all the very best in all your endeavors!


Warm Regards,

Davinder Juj,
EAM- Rooms & Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United Kingdom
2 reviews
Reviewed 25 August 2014

i stayed here on a business trip just for 2 nights but was very impressed with the hospitality and prompt service . Check in was quick and the guy (Saby) who took my check-in was well trained.
Staying here was a perfect example of experiencing hospitality at it's best. I would like to mention a special thanks to the Manager (Roopa Singh)for making the stay worth it.
Being on business Trip I was too busy with my work but was too excited to buy an Indian dress for my wife therefore went to Ms. Roopa (Lobby Manager)and explained my situation. I don’t have words to explain the dedication level of the lady towards meeting the guest’s expectations as next day she personally went to a store clicked some pictures of Indian dresses for me.
I just went to the same store and bought one of them for my wife and was relaxed from the core.
Roopa is the best example of Indian Hospitality and the word 'no' doesn't exist for her i guess... and that is the key in Hospitality business…..
Eros will be my first choice whenever I would get a chance to visit Delhi again….

  • Stayed August 2014, travelled on business
    • Value
    • Service
Helpful?
Thank AdrianNicks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this review, 29 August 2014
Dear Guest,

We are touched by all your generous compliments and Thank You heartily for sharing your recent stay experience here on our Tripadvisor Page. We would like you to know that we truly value your feedback and reading about your experiences gives us immense pleasure.

We are extremely pleased to know that we have been able to fulfill your expectations and have scored well on all parameters. It is a matter of great pride for us to know that you consider us a perfect example for experiencing hospitality at its best. Our staff indeed is our most prized asset and we are very proud of their dedication for customer satisfaction. We leave no stone unturned in polishing their skills by providing them expert training and best-in-industry guidance. It is a pleasure to know that all that hard work is paid off with our guests' wide smiles and that is what we prize the most!

It was a pleasure to host you here at Eros Hotel, New Delhi. We wish you all the best in your endeavors and hope to see you, should your travels bring you to New Delhi again!

Warm Regards,

Davinder Juj,
EAM- Rooms & Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2014

When we arrived we ve been welcomed by Sachi probably the duty manager ,Was mesmerized by her professionalism, then been guided to our room. The room was very clean & modern,Went there for a business trip. Simply put " They are among the BEST " believe me they make you feel special. the welcoming check-in team(small snack at check-in was amazing) ,the reception people, the blooms staff(coffee could have been better tough), you are greeted at every corner and these people know their customers. Was impressed by this inborn hospitality. Real 5-star treatment..Special thanks to saachi, I must say she is truly are an asset to the group and am sure people like her make you come back again..i wanted to personally write an appreciation mail to the general manager for the level of service she provided but unfortunately forgot to take the e-mail address, never mind..exceeded the expectation, THANK YOU SACHI, you are the best ....will be staying there again and again for sure....superb job and it is by far the best hotel ever stayed in New delhi..don't look anywhere , just book here...

Room Tip: higher floors probably facing the lotus temple
See more room tips
  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank KUKI1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ErosNP, Manager at Eros Hotel, responded to this review, 25 August 2014
Dear Guest,

Your kind words of appreciation are truly heartwarming and we feel touched by the generous compliments that you have showered on us. We Thank You for taking out time to write us a valuable feedback here on our TripAdvisor page.

We are extremely pleased to know that we could live up to your expectations and give you a comfortable & memorable stay here in Delhi. Our staff is indeed priceless to us and we are very proud to have them. I am sure they would be really happy & motivated to read your compliments on their service. At all times we strive to maintain the highest standards of service here at the hotel and comments such as yours motivate us to do better & best. Your comments regarding the coffee have been noted and the concerned department will definitely look into bettering the coffee experience for the guests.

Once again, we would like you to know that we are simply delighted to host you here at Eros Hotel, New Delhi and we assure you the same standards of service every time you visit us!

Warm Regards,

Davinder Juj,
EAM- Rooms & Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these New Delhi hotels
1.5 mi away
The Suryaa New Delhi
The Suryaa New Delhi
#27 of 713 in New Delhi
4.0 of 5 bubbles 1,559 reviews
2.6 mi away
Sheraton New Delhi
Sheraton New Delhi
#24 of 713 in New Delhi
4.5 of 5 bubbles 1,448 reviews
5.8 mi away
The Lalit New Delhi
The Lalit New Delhi
#44 of 713 in New Delhi
4.0 of 5 bubbles 3,542 reviews
Show Prices
Show Prices
Show Prices
5.3 mi away
Shangri-La's Eros Hotel
Shangri-La's Eros Hotel
#20 of 713 in New Delhi
4.5 of 5 bubbles 2,644 reviews
6.2 mi away
The Metropolitan Hotel & Spa New Delhi
4.1 mi away
Hyatt Regency Delhi
Hyatt Regency Delhi
#36 of 713 in New Delhi
4.0 of 5 bubbles 2,187 reviews
Show Prices
Show Prices
Show Prices

Been to Eros Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eros Hotel

Property: Eros Hotel
Address: American Plaza, New Delhi 110019, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#27 Spa Hotel in New Delhi
#30 Luxury Hotel in New Delhi
#40 Business Hotel in New Delhi
#43 Family Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Eros Hotel 5*
Number of rooms: 218
Official Description (provided by the hotel):
Eros Hotel New Delhi Nehru Place is perfectly placed for both the business and leisure traveler, with a prime location at the center of the city's business and commercial districts. With over 100 international business houses located in the immediate vicinity, we offer our corporate guests the convenience of having most of your business needs at our doorstep. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Odigeo, Ebookers, Agoda, Priceline, TripOnline SA, getaroom.com, HRS, Cancelon and HotelQuickly so you can book your Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental New Delhi
Hotel Intercontinental
Intercontinental Hotel New Delhi
New Delhi Intercontinental
Nehru Place Intercontinental
InterContinental Nehru Place

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing