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“Home Away from Home”
Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #16 of 777 Hotels in New Delhi
Certificate of Excellence
Reviewed 12 January 2012

Have travelled all over the world and truthfully speaking I have not been more comfortable at any other Hotel. The staff are extremely courteous and go out of their way to meet your needs. They make you feel absolutely at home and each time that I come here I promise myself that my family too needs to take a break and enjoy the the hospitality of this place and that soon I shall bring them along.

Room Tip: Higher floors facing the pool are quietest and provide an excellent view
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  • Stayed: January 2012, travelled on business
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Thank vinod b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded 14 January 2012

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our associates. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit. Please let us know the channel you missed.
Yours sincerely,
Benita Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,511 - 1,517 of 1,744 reviews

Reviewed 8 January 2012

We had booked this hotel for 2 nights from 30 th nov as we were joining a tour on the 2 nd of dec. the tour were also using this hotel. We were arriving at 2 am on the morning of the 1 dec so thought it best to book the room for the full night. When we arrived tired & jet lagged the checking in process stopped suddenly & we were eventually informed there was no room available for us. The duty manager was apologetic & said they would take us to a nearby hotel for the night. We were too tired to object & were eventually shown to a room in the svelte at 3.30 am. This hotel was not up to the standard we were expecting.
Next day we came back to the Sheraton & were given an upgraded room for the remainder of
our stay. This room was excellent & we had use of the bar on the executive floor. Thanks to Rajat Dua for that.
We also stayed in this hotel at the end of our tour on 12h dec. This time in a standard room. It was ok but not the standard of the executive room.
The buffet food was varied & generally tasty but not exciting. All in all if we hadn't had the hiccup at the start I would have given this hotel another star. But this should not have happened in a hotel of this standard.

Room Tip: Upgrade to exec if you can.
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  • Stayed: December 2011, travelled as a couple
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1  Thank travelloveromagh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded 17 January 2012

I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your constructive feedback. We normally are able to strike a fine balance between check-in and departure. We regret our inability to provide you with room upon your arrival as there was an unexpected delayed departure of a guest occupying the room planned for you. We are sanguine to serve you better on your next visit.
Yours sincerely
Benita Sharma
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2011

On my recent business trip to Delhi, I stayed at the Sheraton and had a delightful experience. I had driven down from Bareilly and was pleasently surprised to discover that the hotel was well prepared for my arrival as I was in my room in under 5 mins from the time I walked into the lobby. During the duration of my stay the staff came across as very courteous, friendly and helpful. I enjoyed eating at Pan Asian, the live counter in particular, was just fantastic. Breakfast at the coffee shop was another enjoyable experience. The hotel is also close the the City Mall and its extremely convenient to just hop across to the mall. The hotel has a small exit / entrance gate on the right side of the lobby (as you come out). Great value for money and excellent service!

Room Tip: Rooms near the elevators towards the road side have a good view, pool and the city.
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  • Stayed: November 2011, travelled on business
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Thank chetom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded 2 January 2012

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our associates. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit. Please let us know the channel you missed.
Yours sincerely,
Benita Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2011

very nice 5-star hotel, a littlefar away from the Delhi Ghandi international airport, just opposite a new and very spaceous shopping center, which has a very good store for sris and scarves made from Kashmere wool, Rooms are very spaceous and all luxury articles are available. Internet is not free and a little slow in the morning and evening. Cable connection is faster, breakfast is very good as well as the lunch and evening buffet with a large selection of indian delicatesse. Was also very pleased with the stay. It is worth to negotiate a corporate rate, which allows ca. 40 % discount, which brings the room rate down to ca. 160- 180 Euro. You can eat everything including salads, fruits etc. Had no issues with stomach etc.

  • Stayed: December 2011, travelled on business
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Thank blueskies15-10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded 14 January 2012

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We have taken notes on your feedback on pricing of Internet at the Sheraton New Delhi Hotel. We assure you that we will try to incorporate your constructive feedback during the annual price revision. Thank you very much for your encouraging comments on the services provided by our associates. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2011

Stayed at the Sheraton Saket for 8 nights. Service was impeccable. The hotel is conveniently located - 20 minutes from the airport and 30 minutes form downtown Delhi. Good value as a business hotel.

  • Stayed: December 2011, travelled on business
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Thank pjkarp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded 2 January 2012

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our associates. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit. Please let us know the channel you missed.
Yours sincerely,
Benita Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2011

This Sheraton was the perfect place to stay on my business trip to Delhi, I arrived at 7.00 am and the staff happily arranged an early check in at no extra charge.The entire staff were very helpful and accomodating without being over the top.
The two specialty restaurants were well run with excellent food, I had room service one night and this proved to be very good as well.
The concierge did a great job of arranging a trip to Agra for me and also suggested some excellent local markets for shopping.
The wifi cost was a bit of a surprise, I would have expected this to be included.

  • Stayed: December 2011, travelled on business
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Thank Setep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this reviewResponded 2 January 2012

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our associates. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit. We have taken notes on your feedback on pricing of Wifi. We assure you that we will try to incorporate your constructive feedback during the annual price revision.
Yours sincerely,
Benita Sharma
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2011

We stayed at the sheraton for 3 nights. Overall, it was a great experience and great location. The hotel is next to the City Mall which is a complete duplicate of any american type mall and similar stores including la senza, ed hardy, aldo, etc. The prices are the same of average american mall. The mall is directly behind the hotel - 5 min walk. We had dinner at pizza hut - for two kids/two adults with wine - our total bill was 2000 rupees...equivalent to 40 cdn.

As we were platinum members, we were upgraded upon arrival to a suite. It was great - it had a massage chair and step machine for cardio workout. We also had free breakfast buffet in restaurant and access to the club lounge. The variety in the restaurant was great - however, the service definately lacked. There is no attention to the tables or to the guests. Staff are basically standing around. The lounge was great with free happy hour from 5-8pm (free alcholic drinks/appies). However, the food in the lounge was very limited and not appetizing. No variety or quantity available everytime we went.

We had hired a driver from the delhi airport service and did not have to worry about getting around the city. We did go to chadni chowk and had a very bad experience. We are indians and we almost got taken advantage by rickshaw drivers who took us to a secluded area. Please be careful - area is very crowded and tons of thefts, scams happen.

Other than that, would definately recommend this hotel for overall service, location and ambiance.

  • Stayed: December 2011, travelled with family
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Thank 1975RB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton New Delhi

Address: | District Centre, Saket, New Delhi 110017, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in New Delhi
#14 Luxury Hotel in New Delhi
#18 Business Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range: £100 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton Delhi
Hotel Sheraton Delhi
Maurya Sheraton New Delhi
Sheraton Maurya New Delhi
Sheraton Delhi
Sheraton Maurya Delhi

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