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“Wow hospitality”
5 of 5 bubbles Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #16 of 707 Hotels in New Delhi
Certificate of Excellence
New Delhi, India
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Wow hospitality”
Reviewed 24 January 2012

Extremely hospitable staff, clean & well maintained rooms. Very comfortable stay.Every minute detail is taken care of. Well kept fitness facility. Wide variety of food in brkfst buffet.
Must try DAKSHIN restaurant for coastal food!!!!!!!!!

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jyoti g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 27 January 2012
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,406 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (290)
Date | Rating
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Hong Kong
Level Contributor
62 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 21 January 2012

Well maintain though could use a freshening. Rooms are a bit tired but clean. Staff is very kind and good and the hotel is adequate though a renovation of rooms would lift it. Wifi good.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eton1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 20 March 2012
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 January 2012

Having just finished the business part of my trip, I am a single woman staying on in New Delhi for sightseeing. The city is a real challenge and you cannot just walk outside and tour. That being said, the Sheraton Saket has made my stay as comfortable and safe as anyone could ask. The staff from the front desk, to the concierge, to the restaurant managers ,to the waiters are all very very helpful and kind. Little amenities such as free softdrinks brought to your room between 5 and 8, cookies left for the night, generous internet access and a generous breakfast buffet are all complimentary. The room is very comfortable as are the lobby and restaurant areas. The pool looks fabulous, but it is too cold to go outside and enjoy.

They front desk put me on a Starwood floor for women only and there is usually someone monitoring the floor. There is nothing really to be frightened of in New Delhi, but it is a massive city and teeming with people. It is hard to adjust. The Sheraton staff do a wonderful job of supporting their guests. Congratulations to a well managed gracious hotel!.

As for not being in the center of the city, that is irrelevant. This is not a walking city. There is a large mall next to the hotel. Wherever you go, you will need to be driven unless you are particularly adventurous and know you way around an intricate next of public transportation.

Room Tip: All the rooms are extremely quite.
See more room tips
  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank female_traveller_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 2 February 2012
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
176 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 15 January 2012

Another pleasant stay.

Rooms are well apointed with lavish bathrooms. The staff are friendly. The room service that I enjoyed was second to none (especially if you order the Indian fare).

However despite all this I still feel it is missing something. I am also rather dubious in wake of the Mumbai terror attacks why the rooms have a little light out on the corridor beside the door indicating if the room is presently occupied. I find from a security point of view for this to be highly inappropriate and should be removed. I was also told that the gym was 24 hours however at 2145 I was asked to finish up as the trainer would be closing up in 15 minutes.

Also during my visit I experienced several issues with noise. I checked in in the very early hours of the morning and in fairness was adviced that a fire alarm test would take place at 11am that morning. This was fine and the alarm went off without hitch, however it was not just an alarm but a speaker system which bellowed out commands for what felt like an age. Once this was complete I endured hours and hours of hammering from a room nearby where workmen worked right up until about 9 or 10 that evening meaning it was difficult to get any rest during my stay.

As I have said this is a lovely hotel, but only to spend the minimum time that you need. There is little character, not many dining options and attention to service detail seems to be lacking.

Room Tip: I was in room 321, it was right opposite the lifts so perhaps good to avoid!
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  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Irishstandards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 17 January 2012
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your constructive feedback. Corrective action has been taken to ensure that this dissonance is not repeated and you shall notice on your future visits that the Gym is available 24 hours for the guests. We look forward to you giving us the opportunity to “make amends” and re-establish our credibility with you.
Yours sincerely
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Francisco
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 January 2012

At 1am, there was a bad exhaust smell (way beyond any normal pollution) in the room on 8th floor. Even in the hall, you could see blue-ish haze. Front desk sent up an engineer who smelled nothing, so the hotel did not acknowledge any problem. I literally feared sleeping for fear of possibly never waking up.

The next evening, it happened again, but earlier. I brought someone up from the front desk who immediately confirmed the problem as "diesel or oil exhaust" and move us to the 5th floor. While moving out, we could see several people opening up the ceiling on 8th floor.

Unfortunately, the exhaust 5th floor eventually got bad too. To make matters worse, when checking out, I asked for a refund for that first night because a) I did not sleep well due to the exhaust, b) who knows what long term health risks this posed, and c) they need to be held accountable (the hotel denied there was a problem and only acknowledged it the next day). They would only credit half of one night. IMHO, very weak showing given the nature of the problem.

The hotel otherwise seems new and nicely decorated. The brunch buffet was average at best given the projected level of this hotel. Nonetheless, any health risks, esp when ignored, negate any of their other minor strengths.

Next time, I'll be staying elsewhere. And I'm writing to Starwood.

Room Tip: Maybe stay on a lower floor?
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geek4Life
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 17 January 2012
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your constructive feedback. Corrective action has been taken to ensure that this dissonance is not repeated and I am sanguine that you shall note the difference on your next visit.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, D.C.
Level Contributor
253 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 14 January 2012

First, let me be blunt: the hotel is very expensive. However, getting that out of the way......
Rooms are immaculate. Bathrooms are immaculate. Gym and pool are immaculate.
Breakfast buffet is truly amazing. Service, whether the bellman, wait staff or front desk was absolutely top of the line. The room amenities were fantastic, including sleep inducing pillow sprays, great selection of channels to chose from, as well as amazing storage (I was there for 10 days on business). Absolutely no complaints.

  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rmc1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 27 January 2012
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our associates. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit. Please let us know the channel you missed.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
27 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 January 2012

Have travelled all over the world and truthfully speaking I have not been more comfortable at any other Hotel. The staff are extremely courteous and go out of their way to meet your needs. They make you feel absolutely at home and each time that I come here I promise myself that my family too needs to take a break and enjoy the the hospitality of this place and that soon I shall bring them along.

Room Tip: Higher floors facing the pool are quietest and provide an excellent view
See more room tips
  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vinod b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 14 January 2012
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by our associates. It is encouragement like this that helps us to strive for greater heights. Do expect enhanced levels of commitment on every visit. Please let us know the channel you missed.
Yours sincerely,
Benita Sharma
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New Delhi

Property: Sheraton New Delhi
Address: District Centre | Saket, New Delhi 110017, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in New Delhi
#13 Family Hotel in New Delhi
#18 Business Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton New Delhi
Sheraton Maurya Delhi
Maurya Sheraton Delhi
Sheraton Delhi
Sheraton Maurya New Delhi
Hotel Sheraton Delhi

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