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“Centrally located business hotel”
Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #25 of 716 Hotels in New Delhi
Certificate of Excellence
Chandigarh, India
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Centrally located business hotel”
Reviewed 25 January 2013

Landed in Delhi for a quick business trip. Arrived late in the evening with a delayed Shatabdi. Had some confusion by the pre paid taxi driver but was finally able to locate the hotel. The staff was very helpful and helped ina quick checkin. The best part of the day was the comfortable beds that helped me get a fitful sleep to be fully energized for the morning. The room as well as bathroom is well equipped and very clean. The hotel is strategically located mid way between the railway station and the airport so comes handy. There are some good shopping places nearby and the metro station is also walking distance. For breakfast they had a good spread as well though the waiters took some time to get the custom orders on dosa and eggs. Overall a good stay.

  • Stayed December 2012, travelled on business
    • Value
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Helpful?
Thank shubhrangsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 29 January 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We have made a note of your feedback on service of dosa and egg. Corrective measures have been taken to avoid recurrence and we are sanguine that you shall note the difference on your next visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (305)
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English first
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 January 2013

Was staying here recently for a business trip, and never have I seen the people at the front door so unhelpful. One man didn't even know what connought place was (very famous intersection in delhi) and referred me to a woman colleague, who knew of the place, but had no idea how long it might take to get there by car. This is the face of your hotel - invest in some training to make them helpful ambassadors for your brand.

rooms were ok, I did like the traditional breakfast room service option. Fairly priced, and rather nice breakfast.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
Thank docCWL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 25 January 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. May we request you to please send us details on your stay for us to investigate the reason for the dissonance. May I request you to please e-mail me at benita.sharma@itchotels.in, your dates of stay. We value your support and look forward to you giving us the opportunity to serve you.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 January 2013

Sheraton is a centrally located 5 star establishment next to many shopping center and 5 star Malls(Streetwalker). The staff is highly trained, experienced and takes care of each and every request. The hotel and staff really deserve the 5 star status and have provided us the best and professional services – right from housekeeping to the management and the security staff. They are indeed very well trained, polite and observant. They are aware of customer needs. I have observed that the management is visible and very efficient which is indeed the core essence to successful business management. This is indeed a very healthy signal to convey to guests and staff. Keep it up. And of cource the food is excellent. Try the Chinese (our waiter Shaam)on the first floor or even the Cafe(have to mention guys like Kamal, Vinay, Satish and many more) downstairs. The "paan" from the Indian cuisine with "doothis" is worth the experience. Thank you for a very nice stay. You really made us feel at home.

Room Tip: A green concept hotel. Deserves all the 5 stars alloted.
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank VKL040758
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 25 January 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We value your patronage and look forward to your next stay with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 22 January 2013

If you dont mind paying top dollar and being a fair way from the centre of Delhi, this was really a very good hotel and better than what I expected. It deserves its five star rating. The breakfast buffet is well provisioned, the staff are pleasant and helpful and the amenities are good. The hotel is a bit out of the way so you have to allow sufficient time for transfers, particularly in times of high traffic.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Saltypete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 25 January 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We look forward to having you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ancaster, Canada
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 January 2013

I've stayed at this hotel three times. A couple of my stays occurred while on business trips while the third stay was on holiday with my family a couple of weeks ago. While the hotel is a Sheraton franchise, it has an upscale boutique feel.

The staff are very accommodating and the servers at Bay Watch, which is the lobby restaurant, are attentive and excellent. A particular standout during my trips has been Mr. Vinay who made it a point to remember my name and welcome me back during return visits. The maitre d at the restaurant (Mr. Amit) is particularly attentive. Given my wife's gluten allergy and lactose intolerance, he made it a point to get her gluten free bread and soy milk during our last (family) trip. If you are hungry enough, the evening buffet at Bay Watch will run you about $40 with a drink. A bit pricey but well worth it if you fancy a treat; besides the desserts are delectable.

The rooms are nice and clean. During my second trip, I was upgraded to a suite which had a front working/living room and a back bedroom. There were two bathrooms, both well appointed. While traveling with the family, we had two rooms. On that trip, the front desk offered us late check out at 4 pm for one of the rooms. This was convenient since flights back to the States leave at inconvenient night hours, e.g., United 83 to Newark, my usual route back home leaves at about 11:15 pm. The late checkout allows you to shower and head out to the airport where you might use the lounge to be productive or pass time.

The hotel is adjacent to a couple of malls. One can walk over to these to people watch or grab a bite although I wouldn't advise you to walk around after dark to be on the safe side. Travel to the hotel and from it to the city center by car is reasonable considering the inordinate amount of time it takes to get around Delhi in any case.

Finally, given the overheated hotel market in Delhi, this hotel is not as pricey as the others in its class. (I'm almost wary of writing this review since it might increase demand and therefore ramp up the cost of my new retreat in Delhi when I am on the road.)

Room Tip: Try and see if they can get you into one of the Executive Club rooms
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank My2CentsAndMore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 22 January 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by Amit and Vinay. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario, Canada
1 review
Reviewed 19 January 2013

I visited this hotel with my family this summer. The rooms are spacious and the beds are also big and comfortable. The bathrooms had all the useful amenities which are required day to day.The comfort in this hotel is like you are at home. The staff is so polite , trained, well behaved and ready to help you .The restaurant is so well managed and the food is so tasty and the breakfast at dakshin has so much variety that it is difficult to choose what to eat.The must try is the punjabi dishes and the south indian dishes.It is evn very nice to sit in the lobby when you come back tried from your shopping as you can listen to the soft music which is so soothing to the ears and the surrounding really pleases your eyes. I will definitely visit again when i come back the noxt time

Room Tip: The room which the guest should be on the higher floor and road facing
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  • Stayed July 2012, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank kiranajin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 25 January 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandigarh, India
Level Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 January 2013

Vey good hotel in terms of amenities, both in the room, quality of food in the restaurants especially for the price of comparable Delhi Hotels. The dosas in the breakfast were just right. Could not help but notice, however, that a in panel advertising its pub in one of the elevators, the most prominent figure is a guy holding up a cigarette... One would have that the management would have the good sense to move with changing times.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vjha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, Manager at Sheraton New Delhi, responded to this review, 21 January 2013
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. We have made a note of your feedback and assure you that we shall address this soon. We value your support and look forward to you giving us the opportunity to serve you.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New Delhi

Property: Sheraton New Delhi
Address: District Centre | Saket, New Delhi 110017, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in New Delhi
#18 Business Hotel in New Delhi
#19 Luxury Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Sheraton Maurya Delhi
Hotel Sheraton Delhi
Sheraton Delhi
Maurya Sheraton Delhi
Sheraton Maurya New Delhi
Maurya Sheraton New Delhi

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