This hotel deserves a higher rating, however it is sadly let down by it's check in/out.
The room's are very comfortable, the room service Indian 'Welcome meal' was divine. The decor is traditional and pretty opulent baring in mind the immediate surrounding area.
The problem is the length of time it take to check in and out, their procedures are painfully slow and not enough qualified/trained staff to deal efficiently with customers. I asked someone who left the back office if there were not more staff to assist, he went to check then just walked off. Another member of staff just popped her head out and disappeared. It was taking nearly 20 minutes to deal with each customer.
This is not an isolated issue as have stayed here three times in the last four months. Whoever is in charge needs to sort this out.
I would not let this put you off staying but be prepared for a LONG wait and allocate the time as not to disrupt on plans you may have.
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- Also Known As:
- Sheraton New Delhi Hotel New Delhi
- Maurya Sheraton Delhi
- Hotel Sheraton Delhi
- Maurya Sheraton New Delhi
- Sheraton Maurya New Delhi
- Sheraton Delhi
- Sheraton Maurya Delhi