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“Multiple stays during holiday”
Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #24 of 713 Hotels in New Delhi
Certificate of Excellence
Walsall, United Kingdom
Level Contributor
140 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
“Multiple stays during holiday”
Reviewed 27 April 2014

We stayed here 3 times during a holiday with Great Rail Journeys to the Golden Triangle plus Shimla. It sits next to a very large 'European' style shopping centre (Costa coffee, M&S, Pizza Hut, Gap, etc). The rooms are what you expect in this style of hotel. You get what you pay for. The more you pay the higher in the hotel and the better the views. I had no problem with cleanliness or service. Currency exchange at reception was fair. The food offered in the main restaurant was OK but toned down for western tastes. I am use to a wide variety of Indian/Asian food and I found the food on offer a little bland. The bar area is nice to sit and relax, although the service was slow and they couldn't cope with larger groups. WiFi is 600 IR (£6) per day and I cannot understand why today it is still be charged for! If you are looking to venture out on your own consider getting the hotel to get a taxi, which you can keep as long as you want. We had a taxi for 3 hours for 700IR (£7) and went to Khan Market (not a market but a collection of upper class shops - nice if you are looking for better gifts rather than the tourist tat). One piece of advice is to ask the staff. They are very happy to answer all your questions and they are very knowledgeable.

Room Tip: The rooms at the back are quitter away from the main road. The higher up the better the view. the hi...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nik2212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (301)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Hyderabad, India
1 review
Reviewed 26 April 2014

Stayed for two nights in April 2014. Superb service, with well trained and motivated staff in every division/section of the hotel. Shalini and Worgnayong deserve special mention. Nice dinner buffet everyday with live music. Cosy bar (small bars have a better appeal to me). Very efficient staff at check in and check out. Exceeds the ITC hotel standard.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alexhyd9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, 6 May 2014
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We are glad to learn that overall you were pleased with the services and facilities offered at our hotel. We look forward to welcoming you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
2 reviews
Reviewed 26 April 2014

Awesome hotel ! Superb service specially the concierge staff Mr. Virendra ! Food is to die food. Every time m in Delhi I make it a point to stay here . Must stay incase u r in Central Delhi ! Proximity to the best mall in Delhi makes it convenient .. Love love the place ! Gr8 work guyS!!!

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chinu9w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, 6 May 2014
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We look forward to welcoming you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taplow, United Kingdom
1 review
Reviewed 22 April 2014

On my arrival I was greeted by 'Virendra' the concierge, it was the very early hours of the morning and 'Virendra' was smiling & reassuring, the attention to detail & customer approach by 'Virendra' was excellent. I have visited this hotel on many occasions and have always found 'Virendra' very friendly & informative & always willing to go that extra mile when it comes to customer satisfaction.
'Virendra' is a great credit to the hotel & takes customer service to another level.
Harpreet B.

Room Tip: It is quieter the further up you are, however in general all the rooms are very good & the hotel...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harpreet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, 6 May 2014
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We look forward to welcoming you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
177 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 21 April 2014

I fear standards have seriously slipped at this property in recent months.

I arrived from a flight from Europe very late at night (it was almost 1am) and I was still expected to wait over 50 minutes for my room to be prepared which is totally unacceptable. On top of this I also had to endure with constant noise from the corridors and surrounds from 8am onwards leaving me utterly exhausted when I did finally have to wake up.

I also felt the staff looked far too scruffy and unprofessional. None of the front desk staff seemed to be wearing a uniform but their own clothes. I don't mind casual but scruffy and disjointed is not a look that works and certainly does not work with the old style decor of the hotel. One chap had an open collar shirt, another looked like he was in a Hogwarts uniform and in general it did not set off a professional standard. The porters and the rooms service staff however all looked very smart.

All in all an incredibly disappointing visit to this lacking property which is such a shame as I always find indian hotels to be a cut above the rest.

Room Tip: I really cannot find any room to recommend as in all the rooms I have stayed in over the years at th...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Irishstandards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
278 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 21 April 2014

Good business hotel, clean with good service and comfortable rooms. Works best for overnight stays as there are many better alternatives that give unique experiences if you have time to use the facilities at a hotel and explore the city. Poor executive lounge with very limited offering, better alternative at lobby coffee shop where they make an effort but don't succeed fully.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EKnive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, 6 May 2014
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We hae made a note of your feedback on Executive Lounge. Corrective measures are being taken and we assure you that you shall notice the difference on your next visit. We look forward to welcoming you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
1 review
Reviewed 19 April 2014

I have personally visited the hotel and amused by the services as well as the hotel features.

Very helpful staff's speacially Ms. Farhana, Shalini & Poonam and rest of the guest welcome department. The food is amazing with good ambience.

Thanks to all the hotel staff for taking a good care of me.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ajaykumar707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaNewDelhi, General Manager at Sheraton New Delhi, responded to this review, 6 May 2014
Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. We look forward to welcoming you back.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New Delhi

Property: Sheraton New Delhi
Address: District Centre | Saket, New Delhi 110017, India
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Family Hotel in New Delhi
#18 Business Hotel in New Delhi
#19 Luxury Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range (Based on Average Rates): £
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Sheraton Maurya Delhi
Hotel Sheraton Delhi
Sheraton Delhi
Maurya Sheraton Delhi
Sheraton Maurya New Delhi
Maurya Sheraton New Delhi

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