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“Fantastic Staff”
Review of Sheraton New Delhi

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Sheraton New Delhi
Ranked #16 of 777 Hotels in New Delhi
Certificate of Excellence
Reviewed 9 June 2014

Very impressed with professional, discreet, timely and considerate service provided by concierge staff. I needed some last minute items that were only available outside of hotel. I was helped by Virendra Kewel who acted so impressively when I placed my request...nothing is a problem here...service is so friendly and astonishingly good. Thank you.

  • Stayed: June 2014
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Thank Nicky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 12 June 2014

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback on the services provided by Virendra & Kewal. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,072 - 1,078 of 1,741 reviews

Reviewed 7 June 2014

First things first - a bouquet of roses kept at the room one evening during my 5 night stay was a very cool touch. The rooms, the service and the location are all excellent, and special care is taken to ensure that a business traveler has all that he/she may need. This was my first trip to Delhi and thanks to the cool tips shared by the hotel guys, I was able to pack in some shopping and sightseeing in an otherwise cramped schedule. Looking forward to my next stay at this wonderful property.

  • Stayed: September 2013, travelled on business
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Thank wordsncolors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 9 June 2014

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at the WelcomHotel Sheraton New Delhi and for your feedback. Thank you for taking the time to share with us such a wonderful review on Trip Advisor. It is our endeavor to provide our guests with the highest levels of comfort and quality service to ensure a memorable experience. Thank you once again for your recognition and we look forward your continued visits.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014 via mobile

It's always a pleasure to stay here. One of the many reasons is the staff, always a mix of friendly, & professional. A person who stood out (everyone who works here are good) is Virendra on Concierge, friendly, nothing is too much for him, he is an excellent example of the wonderful customer service this hotel provides! Well done!

Stayed: June 2014, travelled on business
Thank charles_astley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 9 June 2014

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. Thank you very much for your encouraging comments on the services provided by Virendra. It is encouragement like this that helps us to strive for greater heights. We look forward to your future visits with us.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

I planned to stay here for a business trip with some foreign guests for a day, but the stay eventually was extended by a day. The experience was fantastic, very hospitable and warm. I would like to make a special mention of a front office staff member Shalini who went out of her way to accommodate us and went the extra mile.

Stayed: May 2014, travelled on business
Thank Kapool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 7 June 2014

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback on the services provided by Shalini. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

Nice Hotel, with almost all the amenities.
Liked the Food very much, specially Continental. Room Service was excellent.
Very much in budget as compared to other 5 Star Hotels.
Will love to come again.

  • Stayed: June 2014, travelled on business
    • Value
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Thank narenrautela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 9 June 2014

Dear Guest,
I would like to take this opportunity to thank you for your feedback. We are delighted to know that you had an great experience at the hotel. We hope that WelcomHotel Sheraton New Delhi remains your preferred hotel and look forward to your next visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014

Having been to Delhi on a number of occasions, I must say this hotel although a bit old is one of the best in the Delhi area for Families, Rooms, Food and Services. We arrived on a long flight from London and given a mix-up which was sorted extremely effectively. We stayed 10 days and must say we were made to feel like Home away from Home. The Staff were excellent especially with the wife and children. Nothing was impossible and everything required delivered with the great smile. Highly recommend this Hotel for Business, Family, Couples, Friends or Solo. Special thanks to Farhana Hayat who was an absolute star. Will definitely stay there again.

Room Tip: Make sure you go for a Club room as the High tea, and Happy Hour are well worth it! No limitations t...
See more room tips
  • Stayed: March 2014, travelled with family
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Thank HarjSethi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 6 June 2014

Dear Guest,
I would like to take this opportunity to thank you for choosing to stay at WelcomHotel Sheraton New Delhi and for your feedback. Do expect enhanced levels of commitment on every visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

As a frequent traveller world-wide, I highly recommend this establishment as excellent in terms of its value propostion, rooms, facilities, decor, services and comfort from both a leisure and business travel point of view. To top things off, the central location makes for quick and relatively easy access to key landmarks of interest in this great and bustling city.

In addition, the quality and variety of food on offer, at one of the restaurants or indeed for in-room dining, is second to none and affordable.

Finally, a very special mention goes to the hotel staff in general - friendly, courteous, attentive and extremely professional, dedicated and efficient, all with a smile - but especially to Ms Shalini Mahour who stood out as absolutely exceptional and first class in her manner and style in dealing with my requirements during my stay. Well done one and all!

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JonathanBonello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BenitaSharma, General Manager at Sheraton New Delhi, responded to this reviewResponded 6 June 2014

Dear Guest,
I would like to take this opportunity to thank you for your feedback. We are delighted to know that you had an outstanding experience at the hotel. We hope that WelcomHotel Sheraton New Delhi remains your preferred hotel and look forward to your next visit.
Yours sincerely,
Benita Sharma
Area Manager - Golden Triangle &
General Manager - WelcomHotel Sheraton New Delhi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton New Delhi

Address: | District Centre, Saket, New Delhi 110017, India
Phone Number:
Region: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in New Delhi
#14 Luxury Hotel in New Delhi
#18 Business Hotel in New Delhi
#30 Romantic Hotel in New Delhi
Price Range: £99 - £194 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton New Delhi 5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Sheraton New Delhi Hotel New Delhi
Maurya Sheraton Delhi
Hotel Sheraton Delhi
Maurya Sheraton New Delhi
Sheraton Maurya New Delhi
Sheraton Delhi
Sheraton Maurya Delhi

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